Get The Label Reviews

Name: Get The Label
Rating: 2.02

2.0 Rating 134 Reviews

23 %

of reviewers recommend Get The Label

2.0

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Get The Label:

Getthelabel.com is a new online fashion store offers clothing, footwear and accessories direct to the public from leading high street fashion and sport brands. We sell discount designer clothing, deals on all your favourite brands. Up to 75% off mens, womens and teens clothing. We sell top brands such as Henleys, Lacoste, Voi, Adidas and many more.

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Phone:

0844 880 6201

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Get The Label 1 star review on 14th April 2025

Lidia

Get The Label 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

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“I ordered a pair of $150 boots. They said they were delivered on Jan 2; however, I never received them. I notified, with the info I was given, them, but they told me DHL send them a proof of delivery LETTER. No pics of where it was delivered, just a copy of the info they supposedly received from DHL. They then told me if I had Proof that they had not been delivered, to send it to them. How ridiculous is that! If they told them they had been delivered through a LETTER, and they accepted that as proof, how was I going to prove otherwise. I’m contacting a lawyer to see how to handle this SCAM!”

Helpful Report

Posted 1 year ago

“Ordered a pair of mens Puma trainers only to receive a pair of womens sandals instead! Took a fair time to respond and I had to ask for free return postage. The trainers that I wanted have now sold out, so I'm not getting what I ordered but am having to go through the hassle of going to the Post Office at Christmas to return the incorrect order they sent. Offered an apology and nothing else. I pushed for some compensation and they only offered me 10% off my next purchase. Really feels like a kick in the teeth considering the poor customer service, hassle they've put me through and the fact that I'm not getting what I ordered. I'm assuming the refund will take ages too! My advice is stay well clear”

Helpful Report

Posted 1 year ago

“Ordered some boots!! Quick delivery … but.., the box was battered and old and they were a gift!! Also they had been worn!!!”

Helpful Report

Posted 1 year ago

“Returned my item 8th sep , really expensive to return, I'd already paid delivery too. My issue is it's now the 21st and no contact from them regarding a refund, not even a generic email, 25.00 is a lot of money to be waiting for”

Helpful Report

Posted 1 year ago

“Bought a hot dog And it was f**king cold Absolute jokes this firm”

Helpful Report

Posted 1 year ago

“Awful customer service, bad fitting clothes and refund process just horrendous. Blanked on live chat when I gave them my tracking order number”

Helpful Report

Posted 1 year ago

“Discraceful customer service, took my money, missing half my order, then just washed their hands, no help at all. Thieves. Do not i repeat Do not order from these charlatans. Youd br better just throwing your money away.”

Helpful Report

Posted 1 year ago

“Do not order from here! Customer service is diabolical.. Paying to return item too?? Wtf!!! AVOID THESE JOKERS!”

Helpful Report

Posted 1 year ago

“I tried to order for my birthday I paid for Saturday special delivery and I’ve still had no update as of where it is or when it is arriving! I’ve contracted them twice regarding my issue and still had no reply!”

Helpful Report

Posted 2 years ago

“Horrible experience. Tried to return the dress that wasn’t anything like it was supposed to be and the measurements wrong. They sent me a label and I went to return and it was going to cost me $200 to return. Such a scam! Do not use!!!!”

Helpful Report

Posted 2 years ago

“The label takes pictures from sites like Amazon and eBay, sells the exact same products and charges triple the price. Shipping takes a long time and in some cases wasn’t delivered! Avoid this site!!!”

Helpful Report

Posted 2 years ago

“Fantastic site. Great deals, always plenty to choose from. Easy to use, if you are looking for gifts or just something for yourself.go to this site.”

Helpful Report

Posted 2 years ago

“paid for next day delivery, 4 days later still waiting. tried to email customer services using the email address provided but it keeps bouncing back. then i looked at other people's reviews and i am wishing i never clicked to buy from this site.... i feel like i have been scammed but cabt speak to them as the customer service number is only open for 2 hours a day and i am working during those hours..... help needed”

Helpful Report

Posted 2 years ago

“Avoid. I ordered a tracksuit. Got the top but no bottoms. Queried this then was told out of stock. So the company thinks it's OK to send half an order and charge full price. Then they expected me to return the top through the Royal Mail when I live in the south of Ireland. I will never use this company again.”

Helpful Report

Posted 2 years ago

“I wish I read those reviews before ordering. Rubbish customer service. No clear about return fee - had to pay £6!!! It’s a joke! Will never order again!”

Helpful Report

Posted 2 years ago

“Ive tried many times to return my item to be repeatedly told my order number is incorrect belive you me it is correct. You make it so hard to return anything. Complete waste of time”

Helpful Report

Posted 2 years ago

“Not free returns. Item came in an obliterated box so no way I could give as a gift. Wanted to charge me 6 quid to return. Absolute joke.”

Helpful Report

Posted 2 years ago

“Awful customer services. No way of knowing the cost to return an item before you order. I had to pay 5.25 to return a pay if sandals. Will not be ordering again”

Helpful Report

Posted 2 years ago

“Terrible customer service, paid 3.95 delivery then you have to pay another £6 to return the item. You don’t even get a refund for the original postage like other companies do. Would not order from here again. Also thought it was part of JD sport but turns out it isn’t. Avoid this retailer.”

Helpful Report

Posted 2 years ago

“Unless you have a desire to pay £3.95 delivery and another £6.00 return then another £3.95 to receive an exchange avoid at all costs. Contacted customer service, told this is the only way. Would not purchase again from this site.”

Helpful Report

Posted 2 years ago

Get The Label is rated 2.0 based on 134 reviews