Getaflight Reviews

Name: Getaflight
Rating: 4.56

4.6 Rating 1,633 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

Questions

Metrics

4.6

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received an email to say there had been a change to my flight schedule. I asked if I could see the changes before agreeing to the changes and Sophia quickly found the changes. Simple query dealt with efficiently.”

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Posted 2 years ago

“Ruby from the agency is a very polite person and she was very helpful, keeping me up to date with changes the airline made via email but also followed up personally to ensure that I was aware of them. Would definitely recommend for travel booking.”

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Posted 2 years ago

“Very helpful stuff, respond to my request quickly . Try they very best to help”

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Posted 2 years ago

“Great and efficient service. Maggi Grace was very helpful. Just waiting for my tickets now”

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Posted 2 years ago

“Was a great price and communication with Jitty Varghese was excellent - calling me back, emailing etc. Slightly frustrating that my cards wouldn't be accepted but they honoured the prices and ensured that everything was sorted by bank transfer.”

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Posted 2 years ago

“The flight prices are competitive and the customer service was good but problems with the payment failures reduced my overall satisfaction. I tried multiple cards with different browsers but without success. Only when using bank transfer was payment accepted. This narrowed down my options on this holiday.”

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Posted 2 years ago

“I ran into complications, phoned and was able to speak to Richard Neeson. He analysed the situation I was in and was empathetic towards seeing what could be done. We discussed many things with great communication I found easy to decide my options. Overall went great and now I can enjoy my flight!”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Jitty was very understanding, passionate in her work to achieve the result.”

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Posted 2 years ago

“It was not the lowest price, but as the reviews were good, it seemed the place to go. Booked with them & there was issues finding the right date of births years. Pointed it out to the chat section & Sarah responded to me fairly quickly, took my number called me & fixed it up. Then sent me the proper link to pay on. It was great.”

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Posted 2 years ago

“Very good, also really good service provided by Freddy who explained everything so calmly and nicely. Thank you 😊 Happy with Getaflight service.”

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Posted 2 years ago

“Very easy to book and very helpful”

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Posted 2 years ago

“I phoned you after I booked a flight and I need to cancelled the ticket and change the flight, I contacted you if I can get refund and re-book, but one of your staff didn't help me at all. Then I contacted a different department. You helped me a lot. Even though it was a very small amount, I got refund and you helped me a lot to re-book flight. You have contacted me 3-4 times to make sure that I got a right flight. I very much appreciated your help and patient with me. Thank you very much.”

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Posted 2 years ago

“Did not receive any flight confirmation E mail I spoke to Sarah who quickly sorted everything out for me. Thank you Sarah.”

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Posted 2 years ago

“I entered one of the birthdates wrong, and Sarah managed to change the date without any issues and put my mind at rest, very helpful. Thank you Sarah”

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Posted 2 years ago

“Booking went without any problems and received our e-tickets by email not long after. Had a call from Eva Smith today, asking if I needed any further info, and if so on a later stage to give her a call. Only flying Nov so will leave another review after our trip.”

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Posted 2 years ago

“Good customer service”

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Posted 2 years ago

“They answer my queries in full.”

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Posted 2 years ago

“I am so relieved now after waiting for my booking made 4 weeks ago to be resolved which end up to not be a Uk booking . The transfert process time was a bit long than expected but, I am happy to work with Kevin walker on Chat who handled everything in a professional way and knew how to deal in such situation, he was so patient and he would explain quietly the process. I truly recommend Get A flight online booking, easy , flexible and secure. Thanks.”

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Posted 2 years ago

“Very responsive via Chat”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,633 reviews