Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,588 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.5

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 stars for Maggi grace. She was very helpful to get our flights booked after a few issues with card payment. We were Pleased with the price Thanks again Michael and Angela”

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Posted 1 year ago

“I had the worst experience buying a ticket through your website. I have never had this kind of treatment of tussling, and been told to request for a refund without valid reason.”

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Posted 1 year ago

“Charlie was helpful and gave me all the documents needed. Thank you.”

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Posted 2 years ago

“Fast efficient service. Got a call the next day to confirm the e-tickets had arrived in my email.”

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Posted 2 years ago

“Efficient, prompt and polite service from Charlie, whom I highly recommend.”

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Posted 2 years ago

“Highly recommend they attended me very well and i had not to wait for my ticket thanks bella she is very polite and good employee”

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Posted 2 years ago

“Good communications and prompt service. No issues. Friendly and speedy replies from Charlie. Thanks”

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Posted 2 years ago

“Charlie was great help”

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Posted 2 years ago

“Ronny is asset to your company ....thanks for making a great deal in my hard time.......Bless you .”

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Posted 2 years ago

“"I had the pleasure of working with Maggi Grace from PH Travel Ltd and I must say she provided exceptional customer service. She went above and beyond to solve a complex airline booking issue I was facing. Her persistence in contacting the airline to resolve a baggage allowance problem was truly remarkable. She showed a genuine care for my situation and went out of her way to ensure everything was resolved to my satisfaction. I am extremely grateful for her help and would highly recommend her services to anyone in need of a dedicated and knowledgeable travel agent. Thank you, Maggi!" I will certainly use PH travel ltd again”

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Posted 2 years ago

“Excellent customer service and great communication. Charlie was very helpful.”

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Posted 2 years ago

“Sarah was very helpful in sending me confirmation of baggage information via email extremely quickly. Thanks !”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Sarah helped me with the questions I asked”

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Posted 2 years ago

“Customer service is good. Sarah, one of the sales team follow through my case for issuance and amendment of flight promptly. Give her a 5 star like.”

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Posted 2 years ago

“Eva and Charlie have both been brilliant in managing my booking”

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Posted 2 years ago

“The process of booking our flight online was smooth and efficient, unfortunately I had to call them by phone as the promised e-tickets did not arrive as advised. Kevin the operative I spoke to was polite and dealt with my request efficiently and quickly.”

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Posted 2 years ago

“Freddie was very patient whilst I entered in the payment and explained that I needed to enter the billing details according to the card payment. He waited for my mum to be available so she could confirm the payment on the app as it was her payment card. He then explained that I will receive an email outlining the flight details and passenger info and to reply to it if all ok. He rang me back 5 mins later to ask if I had received the email and to reply if all ok. Excellent service from Freddie!”

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Posted 2 years ago

“Great customer service and very timely.”

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Posted 2 years ago

Getaflight is rated 4.5 based on 1,588 reviews