Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,589 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been treated so well and with lots of respect”

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Posted 2 years ago

“We booked an air-ticket and they told us that we would have to pay AGAIN by bank transfer, even though the payment had gone through, claiming that it was not secure. Our bank assured us that if the payment was not secure it wouldn't have gone through. We suspected fraud and wanted to cancel the ticket, but they told us that in order to get a partial refund (they would withhold GBP200 admin fee) we needed to PAY AGAIN the whole amount by bank transfer. Else they would not issue us the tickets and they would simply hold on to our money... We found this preposterous and complained strongly. After speaking to fraud agencies we bumped to a very helpful employee in GetaFlight, Richard Neeson, who made sure that we got a full refund and it all ended well. We are grateful to him. The original tickets did end up costing us GBP200 more because of the delay in booking them due to the turmoil, but we were relieved to have gotten the original amount back at least.”

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Posted 2 years ago

“Good Customer serive Kevin walker”

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Posted 2 years ago

“nice friendly”

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Posted 2 years ago

“Kevin has been more than helpful, booking vegan meals for me and confirming my flight details, I would recommend. Responses are very quick and everything has gone smoothly.”

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Posted 2 years ago

“Great service by Kevin . He was very quick, soft spoken and polite.”

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Posted 2 years ago

“The advisor Richard was very helpful.”

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Posted 2 years ago

“I was helped by the lovely Kevin walker , he was very helpful and understanding. I appreciate the help, he talked to me slowly and spend time explaining the process and didn’t rush me as he understood how important it was for me. Thank you Kevin for your help.”

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Posted 2 years ago

“Kevin has been very helpful brilliant guy 5 stars”

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Posted 2 years ago

“Richard Neeson was my help and support, assisted me in a very difficult time . Thank you for your assistance . Had 100 positive and compassion to assist me in my flight details Great assistance Thanks again”

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Posted 2 years ago

“Helped me sincerely to get my flight tickets…much appreciated”

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Posted 2 years ago

“Pleased with their customer support, All my queries were well answered.”

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Posted 2 years ago

“I originally bought my tickets through Voliamo/Getaflight 3 weeks ago. I had to extend my trip by a week, and was assisted by David. Then needed to extend my flight again, and was assisted by Kevin. I was thoroughly impressed at the speed of the assistance, and the kindness received by both sales agents, and it didnt take more than a few minutes, and received all the relevant documentation straight away. I will be booking all my trips with this company in the future and its the best service I have ever received for flights/changes made. 10/10 from me!!”

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Posted 2 years ago

“Friendly and efficient.”

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Posted 2 years ago

“Thank you kevin********”

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Posted 2 years ago

“Richard Neeson was very helpful explained everything and ensured I left the call happy. First time I have used this company will use again and recommend to anyone.”

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Posted 2 years ago

“I have a habit of impulsively booking / buying things, and then reading reviews. Glad I didn't read reviews prior to booking as some were negative. But, not for this traveller. I got a fantastic deal to Los Angeles CA from Kevin walker, great price, great airline and great communication. Would definitely recommend”

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Posted 2 years ago

“Kevin helped change my flight quickly. Very good service.”

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Posted 2 years ago

“I had to call back Getaflight because of flight schedule change. Richard Neeson took and handled my enquiry professionally and with courtesy. Extremely satisfied with the outcome.”

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Posted 2 years ago

“Excellent service.I had issues with may banking when making the payment so i have raised the issue on the online chat. Few minutes later i received a call back from Kevin to discuss my booking and make sure everything is fine from their side. Payment has been confirmed and I have received my confirmation straight away. Kevin was most helpful.”

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Posted 2 years ago

Getaflight is rated 4.5 based on 1,589 reviews