Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,589 Reviews

90 %

of reviewers recommend Getaflight

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Metrics

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Kevin for my refund”

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Posted 2 years ago

“Booking was easy with Getaflight plus Kevin walker he is the most competitive. everything was so excellent.”

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Posted 2 years ago

“Hi, I dealt with Sarah to book my flights, she was with me all the way then I got stuck with a child ticket/young adult. Without her I would of struggled. Sarah kindly took over and sorted asap for me and talked to me through the whole process. I couldnt of booked my flights without her help. So thank you so much in helping make this process smooth and panic free.”

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Posted 2 years ago

“Spoke to Sarah S from the sales team. Straight to the point and resolved problem. Reassured me that the booking was successfully by issuing my tickets months in advance, even though it's usually done 24 hours before the flight.”

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Posted 2 years ago

“Good service and price on flights. I received a follow-up call from Kevin s, who was very helpful and made sure I had my e-tickets, meal preferences etc. Thank you!”

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Posted 2 years ago

“Thanks Kevin for tickets”

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Posted 2 years ago

“Our tickets were booked quickly on the dates we required. A special thanks to Kevin walker for being so helpful”

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Posted 2 years ago

“Great communication and help from Kevin walker , well done and thank you for great service. I will book from you in the future.”

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Posted 2 years ago

“Thank you Kevin from your Support and sending E ticket on time”

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Posted 2 years ago

“Kevin on Live chat to confirm e tickets had been received and were emailed to us without delay. This was all completed within a few hours and . Thank you.”

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Posted 2 years ago

“Kevin was extremely helpful in obtaining our flight tickets to bangkok in december 2022. This was after your on line facility had asked that we call direct to complete the transaction.”

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Posted 2 years ago

“Freddy was fantastic. Needed to change number of travelers. Nothing was to difficult for him. Thank you”

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Posted 2 years ago

“Kevin was great he given my refund in 2 working days”

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Posted 2 years ago

“Thank you Freddie for all your assistance with booking our flights .”

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Posted 2 years ago

“Richard Neeson was an enormous help us to, re-booking our travel that was cancelled during the pandemic. We will definitely use him in the future for our travel plans, first rate customer service and support, cannot recommend him enough.”

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Posted 2 years ago

“The travel agency is a complete scam . We bought flight tickets with a card 5 weeks ago. payment has gone through and got a confirmation email saying payment was successful and booking confirmed, The e-tickets were not issued as per the email from them stating it will be done within 24 hours. It is now 5 weeks later and on follows up they state we have to make another transfer into their bank account and then they will issue the tickets. WhatsApp contact of the company is a complete joke, do not expect an answer in WhatsApp for 48-72 hours, when contact we been told we have to call they can not provide what is going on in WhatsApp, I guess they don't want to provide anything in writing, because they know they did a mistake and they have our hard earn money in account but charge us again, on the phone, it takes hours to talk to carol and Sarah, when we called we were told carol who did your booking is in a break, but we booked the ticket online not through Sarah, so we had to wait until carol finish the break, worst they refused to refund and told us to contact the bank. we sent a screenshot of our bank statement that money has left and reached ph travel ltd, however, they refused to look at it. we asked for a record of contact, they promised to send us within 24 hours however not received, we had to book a flight again at an extra £350 cost, this company should not be trading, I am claiming my money back plus the extra cost of rebooking flight as it as gone up, If I do not get my money back within 7 days, I am taking them in court and report to FCA and trading standard, There is Bunch scammer from India running this, who don't know what they doing or saying, there is Sarah, Aston, Jorden, Carol, which is not their real name, the company should start with authentication of the real name, not fake names, After few phone calls, they accepted that money is in their account but in the suspicious account, which they can only access and refund if we make a bank transfer of £1300, so they have our hard earn money but they want more, they told us I am travel agent just because I made four flights booking from my email address for my family. Jorden told us he has our money but the 'concern' team will investigate and refund us, so now they are not a travel company, they are FBI and investigating our hard earn money, Please do your job ''selling tickets'' :). Indian police should be knowing your door soon as the local mp and FCA have been informed. will make sure to get a flight shut down before they try to scam anyone else. Please do not underestimate me get a flight. Absolute scam. Stay very far away. Do not book through this company.”

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Posted 2 years ago

“I was waiting for my refund from last 9 month but kevin walker given my refund on priority basis Thank you Kevin”

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Posted 2 years ago

“Kevin walker was very helpful and went above and beyond to ensure that my booking was successful.”

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Posted 2 years ago

“Website Chat service is very help they will response instantly I was on call from last 25 min waiting but on Chat it take 2-3 Minutes and connected to Kevin walker he resolved my problem in 5 min with exact what i am looking for ........ Thank you Kevin”

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Posted 2 years ago

“Kevin on Live chat very helpful”

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Posted 2 years ago

Getaflight is rated 4.5 based on 1,589 reviews