Getaflight Reviews

Name: Getaflight
Rating: 4.56

4.6 Rating 1,633 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price on tickets and great assistance from Jitty with payment issues. Tickets emailed in good time. Looking forward to the flight.”

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Posted 2 years ago

“Charlie was a star. He personally helped sort a problem, where others did not”

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Posted 2 years ago

“Super ! So quick and easy”

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Posted 2 years ago

“Good customer service, easy communication. And stuff are kinda.”

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Posted 2 years ago

“Prices were reasonable and booking process was smooth.”

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Posted 2 years ago

“Prompt response received”

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Posted 2 years ago

“Jitty has been very helpful and polite. I got recommendation from my sister to book through getaflight. Good deal. Thank you”

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Posted 2 years ago

“Sarah was very kind and helpful. We resolved the issues we had with our reservation. even on a Saturday night”

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Posted 2 years ago

“Jitty was very professional and got the flights I needed, at competitive price. thankyou”

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Posted 2 years ago

“The service i recieved was excellent.”

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Posted 2 years ago

“not bad service”

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Posted 2 years ago

“Great customer support, carol was very helpful when I needed to change flight details”

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Posted 2 years ago

“Very helpful customer service Especially Richard Neeson for sorting Airline ticket quirey out Thank you”

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Posted 2 years ago

“Happy excellent service thanks Richard Neeson”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“I booked a flight to Qatar with GetAFlight through Skyscanner. I realised after I was overcharged £120 due to a "technical glitch". I called the customer service team regarding this. A member of the team kept trying to justify it by stating you pay the price at that "moment" in time and due to the volatility, it could be higher than originally quoted. That "moment" being clicking pay now and loading the payment screen! I was flabbergasted at the customer service received. Another member of the team noted the discrepancy on my invoice online and the amount paid. I was told the finance team will contact me the next day as they were closed. They didn't contact me so I called them and spoke to the floor supervisor only to be given the theory about price volatility - not impressed at all! At that point, I asked for a manager to call me back as I was getting nowhere. I looked online to the see the invoice price had been updated to the overcharged price. A good thing I had printed it out then! Richard Neeson (team leader) called me the following day and this post couldn't do his customer service justice. He apologised about the technical glitch that lead to me being overcharged. He was really empathetic and resolved the problem with ease and a touch of class- something the previous customer service assistants I spoke to can learn from. He offered to call me back to confirm receipt of the refund into my account and I have been given his contact details for any queries I have. He really turned it around. My family and I are really looking forward to our holiday! Thank you Richard for all your help.”

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Posted 2 years ago

“Perfect good with helping me do the booking and good price”

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Posted 2 years ago

“Richard Neeson was very friendly and helpful and did what he can given the situation for a refund.”

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Posted 2 years ago

“A very helpful and quick resolution to my problem from RICHARD NEESON”

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Posted 2 years ago

“Customer service was excellent. Very polite my first time to use Getaflight.”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,633 reviews