Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,588 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

Questions

Metrics

4.5

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to phone - didn’t wait long to be answered. Charlie was helpful and answered all my questions and also sent a follow up email confirming the information. Great”

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Posted 1 year ago

“Nice people great service I booked tickets with no issues jitty booked my trip and jitty was helpful with all communication”

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Posted 1 year ago

“A slight change to our flight schedule has occurred. An agent called Charlie handled the situation with patience and understanding. He demonstrated courtesy and efficiency. Thank you.”

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Posted 1 year ago

“Really helpful from start to finish, in particular staff member "Kevin " who helped me with a flight change that came from the airline. Very helpful, thanks so much”

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Posted 1 year ago

“Kevin was very helpful. he sorted out everything for me.”

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Posted 1 year ago

“Kevin walker told me of a schedule change, and when I accepted it, He confirmed my new flight details on chat promptly”

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Posted 1 year ago

“Online booking is easy and straight forward I got my eticket in a couple of hours. Thank you kevin”

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Posted 1 year ago

“Jitty was very professional and helpful to me as I had a problem getting my payment to go through. She guided me through the process and there was no pressure to rush. I will use Getaflight again due to Jitty being so helpful when I need it. Thank you Jitty.”

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Posted 1 year ago

“An exceptional level of service when I had to cancel a flight for a member of our party. Thank you”

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Posted 1 year ago

“Thank you Kevin for Making my date change on very cheaper Price”

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Posted 1 year ago

“Yes maggi provide excellent service thank u maggi”

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Posted 1 year ago

“I was facing difficulty with booking a ticket . Maggie helped me with the booking process she was really helpful . Thank you”

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Posted 1 year ago

“Good price on tickets and great assistance from Jitty with payment issues. Tickets emailed in good time. Looking forward to the flight.”

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Posted 1 year ago

“Great service and Jitty the sales person was very professional and answered all my questions. Very professional. Will definitely be recommending to friends.”

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Posted 1 year ago

“We had a schedule flight change come through from the airlines which made it impossible, which gave us no time to get our flight back from Bangkok to London.Freddie at PH travel sorted it out immediately & got us on an earlier flight elimating the problem & my worries. Freddy was a great help,extremely efficient,reassuring & so so pleasant.Thank you”

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Posted 1 year ago

“Charlie was a star. He personally helped sort a problem, where others did not”

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Posted 1 year ago

“Thank you Kevin you are great man you helped me for Ticket in 1 hour”

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Posted 1 year ago

“Excellent service and great customer experience with jetty. thank you.”

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Posted 1 year ago

“Customer service agent Jitty was very helpful”

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Posted 1 year ago

“This morning, I was looking for a flight from London-BKK in May 2023 and finding Eva air from Getaflight from Google search. When I was going to book a ticket, there was "no baggage check", but it said it would include 2 pc of 23 kilos checked in luggage. Thus, I telephoned 02077257000 at 9.30 AM on 20th Feb 2023. Jitty Varghese, picked up the phone straight away. She checked the prices and the 2 bags were correct. Then, she sent me an e-mail for payment. At 10.30AM, I completed a payment and telephoned back at the same number. Surprisingly, Jitty Varghese picked the phone up again. She sent me an e-mail with the flight details and asked me to check the name , flight details and click reply back. I asked her when I would get the flight ticket and she said I should get it within the next couple of hours. I told her I would call her again if I had not received my ticket by the end of today. I asked her why the name of the company that I make the payment to is not the same as the website. She kindly explained the company register in the UK and I did check in the companieshouse. At 3.00 PM, I was very glad to receive the flight ticket, with an airline booking reference. I checked on the EVA website and it works. Therefore, I am happy with their services and would use their service again. It is very nice to talk with real humans, not only bots that cannot answer anything.”

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Posted 1 year ago

Getaflight is rated 4.5 based on 1,588 reviews