Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,589 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

Questions

Metrics

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was easy. However, I had a question regarding the E-ticket and spoke to ERIC PETERSON, was very helpful.”

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Posted 2 years ago

“I had to change my return flight, so I emailed customer service. Eric phoned me up and he was very helpful and it was dealt with quickly”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“This is my first time to book a flight in getaflight online, I found very easy to book online and fair price. I phoned this morning to correct my email address, I speak to Richard Neeson he is very polite and helpful, he charged my email address and he make sure that everything's fine. I will recommend this booking site to my friends.”

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Posted 2 years ago

“I got my tickets from GetaFlight for a trip from London to Calcutta and back, via Qatar Airways. For some reason, I had to prepone my tickets. I had a word with Eric, from the Customer Service Team, he was very helpful and went on with the process smoothly. My experience with GetaFlight has been amazing and seamless.”

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Posted 2 years ago

“Happy excellent service thanks”

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Posted 2 years ago

“Very good customer service , help on time recommend.”

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Posted 2 years ago

“Hi. Ticket needed to be amended and whilst we had to pay for processing get a flight helped us process the change via Eric Peterson.”

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Posted 2 years ago

“Excellent service provided by Freddy”

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Posted 2 years ago

“Everything went very smoothly and I got a great price compared to what was on offer at other companies.Jitty was my agent and I will continue to use her for future flights.Thanks Jitty.”

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Posted 2 years ago

“Excellent service very helpful explain everything very clearly”

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Posted 2 years ago

“I booked a flight to Qatar with GetAFlight through Skyscanner. I realised after I was overcharged £120 due to a "technical glitch". I called the customer service team regarding this. A member of the team kept trying to justify it by stating you pay the price at that "moment" in time and due to the volatility, it could be higher than originally quoted. That "moment" being clicking pay now and loading the payment screen! I was flabbergasted at the customer service received. Another member of the team noted the discrepancy on my invoice online and the amount paid. I was told the finance team will contact me the next day as they were closed. They didn't contact me so I called them and spoke to the floor supervisor only to be given the theory about price volatility - not impressed at all! At that point, I asked for a manager to call me back as I was getting nowhere. I looked online to the see the invoice price had been updated to the overcharged price. A good thing I had printed it out then! Richard Neeson (team leader) called me the following day and this post couldn't do his customer service justice. He apologised about the technical glitch that lead to me being overcharged. He was really empathetic and resolved the problem with ease and a touch of class- something the previous customer service assistants I spoke to can learn from. He offered to call me back to confirm receipt of the refund into my account and I have been given his contact details for any queries I have. He really turned it around. My family and I are really looking forward to our holiday! Thank you Richard for all your help.”

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Posted 2 years ago

“very group effort to support my booking .... very prompt answers”

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Posted 2 years ago

“Carol helped resolve the situation and was very patient and helpful”

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Posted 2 years ago

“Thank you to Richard from Getaflight for the friendly and great customer service. Very helpful and Impressed”

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Posted 2 years ago

“Brilliant customer service from Richard Neeson and Daniel”

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Posted 2 years ago

“Perfect good with helping me do the booking and good price”

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Posted 2 years ago

“Very easy to contact and very efficient ! I made a small mistake on my booking and this was rectified instantly following a telephone conversation I think with Maggie”

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Posted 2 years ago

“Made a silly mistake while booking my flights and Sarah helped out in a big way - so highly recommend!”

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Posted 2 years ago

“Kevin on Live chat to confirm e tickets had been received and were emailed to us without delay. This was all completed within a few hours and . Thank you.”

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Posted 2 years ago

Getaflight is rated 4.5 based on 1,589 reviews