Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,588 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

Questions

Metrics

4.5

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Alina for taking care of this flight for me, your patience was greatly appreciated. Best wishes.”

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Posted 6 months ago

“Very stressful timing, Alina was patient and kind in her manner thank you for your help at a very sad time.”

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Posted 6 months ago

“Really happy with the service,Amber was really quick in responding and providing the tickets,”

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Posted 6 months ago

“Alex helped me find the most economical flight under trying circumstances. He was helpful and very pleasant. I am most grateful and will return to Getaflight for my next trip.”

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Posted 6 months ago

“Amber is great 👍”

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Posted 6 months ago

“Alex got me great deal and lowest fare and answered all my question. Great asset for the company.”

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Posted 6 months ago

“Update: 18/7/2024: So after chasing this crook company for a response RE SAR , this is the response i get : “We regret to inform you that there has been a delay in our response, as we have been diligently searching for the call recordings you requested. Regrettably, it appears that our call database for the past few months has become corrupted, and our IT Team is currently working tirelessly to restore the data. As a result, we may not be able to provide you with the call recordings at this time. However, if you could kindly share the reason for your request, we would greatly appreciate the opportunity to assist you in any way we can. Your patience and understanding are highly appreciated. Thanks & Regardsa” Wow, so first the Agent Alina White lies on recorded line and scams customers and then conviniently the recordings are lost . Will take this to the independent watchdog , this is about principle not money. Update 11/7/2024: It is almost been a week since i sent. SAR Request (Subject Access Request) as per GDPR regulations, still no acknowledgment from this company, this company is a joke , i am now inclined to complain to ICO . As soon as i posted the review possible fake reviews started pouring in to put my review at the back burner. They are closed on sunday how come reviews posted on sunday , seems their reviews are paid for as well. BEWARE. This company is nothing short of scam artists, booked return from lhr to dfw, was told by Alina Wright, there will be extra £30 for the ticket to have date changeable option, i asked 3 times if there will be any other hidden costs should i use this option. Alina clearly said only the fare difference will be payable. Asked her to put it in email and she cleverly said its standard policy. I tried to exercise this option of date change and was told extortionate amounts , £150 date change fee, £50 admin fee, £129.54 difference in fare . Cleverly made up cost so its bit cheaper if i book a new return ticket. I complained about the fact that only fare difference apply and was told “show in writing” , they know exactly how they are scamming the public. I have now requested Subject Access Request from getaflight , will report this company to trading standards , Atol and Abta. Also, the guy mentioned these fees are in T&Cs, interestingly this was never sent to me , my mother email had a broken link to T&Cs , This company is big scam and they only ought to take your money, there is no customer service once ticketed STAY AWAY”

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Posted 6 months ago

“Alina was very helpful with the booking experience and was great with helping find another option when our first choice flight was bit expensive.”

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Posted 6 months ago

“AMAZING CUSTOMER SERVICE & EASY way to popk the ticket. Trustworthy people..up to now.. after travel will update more .thanks”

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Posted 6 months ago

“Very impressed with the wonderful customer service team, Alina was very attentive and helpful with the flight booking...thank you for sorting out the changes, really appreciated. Would definitely recommend”

Helpful Report

Posted 6 months ago

“It is almost been a week since i sent. SAR Request (Subject Access Request) as per GDPR regulations, still no acknowledgment from this company, this company is a joke , i am now inclined to complain to ICO . As soon as i posted the review possible fake reviews started pouring in to put my review at the back burner. They are closed on sunday how come reviews posted on sunday , seems their reviews are paid for as well. BEWARE. This company is nothing short of scam artists, booked return from lhr to dfw, was told by Alina Wright, there will be extra £30 for the ticket to have date changeable option, i asked 3 times if there will be any other hidden costs should i use this option. Alina clearly said only the fare difference will be payable. Asked her to put it in email and she cleverly said its standard policy. I tried to exercise this option of date change and was told extortionate amounts , £150 date change fee, £50 admin fee, £129.54 difference in fare . Cleverly made up cost so its bit cheaper if i book a new return ticket. I complained about the fact that only fare difference apply and was told “show in writing” , they know exactly how they are scamming the public. I have now requested Subject Access Request from getaflight , will report this company to trading standards , Atol and Abta. Also, the guy mentioned these fees are in T&Cs, interestingly this was never sent to me , my mother email had a broken link to T&Cs , This company is big scam and they only ought to take your money, there is no customer service once ticketed STAY AWAY”

Helpful Report

Posted 6 months ago

“Prompt and excellent service at all times which exceeded my expectations! Will definitely recommend PH Travels.”

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Posted 6 months ago

“Travis was very helpful”

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Posted 6 months ago

“Alex was great”

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Posted 6 months ago

“Great customer service from Alina”

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Posted 6 months ago

“Just called GET A FLIGHT and AMBER was happy to help, as I needed to added a wheelchair request on my booking. Absolutely great service will be more happy recommending others to trust to book with GETAFLIGHT.”

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Posted 7 months ago

“Special thanks for alina who helped me get my booking .”

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Posted 7 months ago

“Very friendly service and queries were answered as required.”

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Posted 7 months ago

“Was guided through this process by a lovely and helpful lady called Alina. She had time and energy to explain everything to me..... wonderful service”

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Posted 7 months ago

“Alina was helpful in securing a flight when the original reservation was no longer available with the airline.”

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Posted 7 months ago

Getaflight is rated 4.5 based on 1,588 reviews