Getaflight Reviews

Name: Getaflight
Rating: 4.55

4.6 Rating 1,600 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,600 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ronny is asset to your company ....thanks for making a great deal in my hard time.......Bless you .”

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Posted 2 years ago

“"I had the pleasure of working with Maggi Grace from PH Travel Ltd and I must say she provided exceptional customer service. She went above and beyond to solve a complex airline booking issue I was facing. Her persistence in contacting the airline to resolve a baggage allowance problem was truly remarkable. She showed a genuine care for my situation and went out of her way to ensure everything was resolved to my satisfaction. I am extremely grateful for her help and would highly recommend her services to anyone in need of a dedicated and knowledgeable travel agent. Thank you, Maggi!" I will certainly use PH travel ltd again”

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Posted 2 years ago

“Excellent customer service and great communication. Charlie was very helpful.”

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Posted 2 years ago

“Sarah was very helpful in sending me confirmation of baggage information via email extremely quickly. Thanks !”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Sarah helped me with the questions I asked”

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Posted 2 years ago

“Customer service is good. Sarah, one of the sales team follow through my case for issuance and amendment of flight promptly. Give her a 5 star like.”

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Posted 2 years ago

“Eva and Charlie have both been brilliant in managing my booking”

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Posted 2 years ago

“The process of booking our flight online was smooth and efficient, unfortunately I had to call them by phone as the promised e-tickets did not arrive as advised. Kevin the operative I spoke to was polite and dealt with my request efficiently and quickly.”

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Posted 2 years ago

“Freddie was very patient whilst I entered in the payment and explained that I needed to enter the billing details according to the card payment. He waited for my mum to be available so she could confirm the payment on the app as it was her payment card. He then explained that I will receive an email outlining the flight details and passenger info and to reply to it if all ok. He rang me back 5 mins later to ask if I had received the email and to reply if all ok. Excellent service from Freddie!”

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Posted 2 years ago

“Great customer service and very timely.”

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Posted 2 years ago

“Freddy sorted out flights and communicated and made sure all was smooth and easy. Everything checked to make sure all correct. Very happy with service”

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Posted 2 years ago

“Thank you Sarah for your amazing support to manage our bookings and for your fast service, You save our holiday! Amazing customer service !”

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Posted 2 years ago

“Sarah was very kind and helpful. We resolved the issues we had with our reservation. even on a Saturday night”

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Posted 2 years ago

“Kevin dealt with my emergency flight diligently and with compassion. I Thankyou for all your assistance”

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Posted 2 years ago

“Easy to complete the purchase of my tickets. Great value too. Received my tickets within a couple of hours of purchase Thank you Kevin”

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Posted 2 years ago

“It was great experience to book with Getaflight ...was easy and quick with Kevin .. always recommend to friends and family..👍👍👍👍”

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Posted 2 years ago

“The whole process of booking our flights from start to finish was so easy and stress-free. Thank you Kevin Walker”

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Posted 2 years ago

“Kevin walker made the flight change quickly and responded well. Didn't need much more but was a very simple experience”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,600 reviews