Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,589 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EVERYTHING WAS FINE - GOOD PRICES, BETTER SERVICES AND EASY TO BOOK ON CHAT.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Customer care was excellent”

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Posted 2 years ago

“Helpful customer service at a stressful time”

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Posted 2 years ago

“Maggi was extremely helpful with amending and securing payment for my booking. Thanks again!”

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Posted 2 years ago

“David Baker was very helpfull.”

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Posted 2 years ago

“Freddy was great and extremely reliable highly recommend this company”

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Posted 2 years ago

“I am happy with the services provided by Getaflight. Booked 2 tickets to India and sales agent was very helpful.”

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Posted 2 years ago

“Happy with the services provided by Getaflight. Sales agent was very helpful and found me a best deal”

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Posted 2 years ago

“I bought a ticket to Brazil through this company. The company Virgin Atlantic appeared as the operator, but the company that actually makes the transport is LATAM. I received the eTicket with the number and other data. When I went to check in at Virgin Atlantic, a message appeared saying to check in at Latam. When I went to the LATAM website to check in, the message that appeared was that the e-Ticket number did not match. The flight will be in 12 hours and so far I don't know if I'll be able to travel.”

Getaflight 1 star review on 16th April 2022

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Posted 2 years ago

“Do NOT use this company! We booked tickets in December 2021. Cost £2,400 Had to cancel the flight due to the Omnicron Variant (plus we had two over 70's travelling in our group). Ticket was changed to an 'Open Ticket'. Now looking to change dates to August. They are asking for another £2,000!!! And they say it is due to the airline charging 'date change fees'. This is an absolute LIE! My brother, thankfully booked with another company, had his tickets changed to August and was charged only £89!!! PH Travel are charging me TWENTY TIMES MORE! This is incredibly insane! If I was to make a new booking, it would cost me the same! The money I've already paid, where is it? In their fat pockets! They claim they have paid the airline - but I do not believe it! I'm in the process of trying to get a refund or a reasonable fee to make the changes! Freddy - the worst person to speak with! And his manager even more so. Not a single iota of care for the customer! Don't know how they sleep at night - zero conscience! The level of stress and anxiety they have left me, my elderly parents and family is immensely bad. Please, please, please DO NOT USE this company - they are only after your money - and don't care for anything else - FULL ON SCAM COMPANY!!!!”

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Posted 2 years ago

“Avoid this company. Take your money and then give you false promises of returns. Still yet to receive my funds but then try telling me the bank are holding it. I work for a bank and the bank would not withhold credits without notifying me. I will be taking this the county court judgement route for non payment”

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Posted 2 years ago

“DID NOT HELP WITH REFUNDS AT ALL. LOSING ALL MY MONEY. VERY DISSAPOINTED WITH THIS SERVICE. THEY ARE RUBBISH AND DO NOT HELP. DON'T READ THE TRUST PILOT REVIEWS. COULD NOT CONTACT THE AIRLINE.”

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Posted 2 years ago

“This has been the worst company I have ever had the misfortune of dealing with. I have been waiting for a refund for over a year and have been fed nothing but lies and broken promises and on top of that the staff are so extremely rude and inept. I have been truly shocked at how I have been spoken to at times. They never respond to emails or get back to you when they say they will. I have asked for a complaints procedure countless times but have never been given one. I am so confused at how this business actually manages to run as their customer service is beyond shocking. I booked 2 tickets with this company. One of those had to be put on hold due to the passenger catching covid. The second ticket, the return journey was cancelled so we had to book a different flight back- this was back in January 2021! I have spent so much time trying to get a refund as I am entitled and have been told countless times that I will receive it in 4-6 weeks. MANY 4-6 weeks later I am refundless. There is a manager who works on the team called Nancy who is truly the most rude person I have ever spoken to. I decided to get a refund on the second ticket that we had put on hold, I had been previously been told they would take a small amount (~£10) for admin purposes- when I received the refund it was A LOT less than this and no explanation has been given. This company has basically robbed me of my hard earned money and seems to be getting away with it. I have been so stressed out by my experience with them that I almost gave up all hope but I will now be reporting them to ABTA as I don't want anyone else to get robbed and treated this way. Please stay away from this company for your own good they are simply not worth the stress they cause!”

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Posted 2 years ago

“DO NOT BOOK WITH THIS COWBOYS STAY AWAY .THIS CRIMINAL ROBBERS . I try to change the flight dates to THAILAND .I was told different prices every time The woman name Carol told me that , just because I callled them to find a better deal for a week .she will change me 350 extra to change the dates and put the phone down on me .The ticket price is £350 buy they want to charge me double the price . I am lucky that I am in UK and travelled to my destnation .just imagine if you are stuck in Asia somd place and this cowboys will not phone you back and screw you up with excessive charges .I am very angry nasty to me. Court action is necessary .”

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Posted 2 years ago

“Worst and biggest mistake. PHtravel Nd get a flight both are fraud.”

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Posted 2 years ago

“The worse of the worst. Don’t not use this company”

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Posted 2 years ago

“Getaflight is a great company to deal with. Rose Jones was extremely helpful!Any questions I had were answered via email or phone call. Thank you for the great service.”

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Posted 2 years ago

“Waiting 18 months now for my refund court action my only option left £2300 you owe me”

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Posted 2 years ago

“Great customer service from Austin! His help is much appreciated!”

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Posted 2 years ago

Getaflight is rated 4.5 based on 1,589 reviews