Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,588 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.5

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service would use again not a problem”

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Posted 1 year ago

“Having checked the online booking service i decided to call Getaflight to make my booking. I spoke with Jitty and she was incredibly helpful and offered brilliant customer service and what I considered a very reasonable and acceptable price for my trip to Thailand in November with my partner. Online is fine but it cannot compare with speaking with Jitty. Thank you and I will make future bookings in this manner and with Jitty.”

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Posted 1 year ago

“very good service helpful on telephone prompt response thanks to Richard”

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Posted 1 year ago

“I got decent customer service by Bella Smith. Thanks Getaflight.”

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Posted 1 year ago

“I recently booked a flight with them but I made an error with my husband’s name. Called customer service and spoke with one of their agents, Miss Sophia Brown. She was very accommodating and helpful. The details of the error was communicated through email and in no time it was swiftly sorted out, thanks to her. I would be happy to book future flights with them and would also recommend to friends.”

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Posted 1 year ago

“Bella Smith was excellent. Flights books without an issue. All names and dates etc were double checked before issuing tickets. Would throughly recommend. Brilliant service. Much appreciated.”

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Posted 1 year ago

“Richard Neeson has been really fantastic, the best customer service ever and will also go the extra mile for you. Managed to find a great deal on a return flight to Mauritius. Thank you again Richard for all your help and support.”

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Posted 1 year ago

“Hi Bella Smith, Really appreciate your help and dedication. Cheers for your great work keep it up.”

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Posted 1 year ago

“At first I was worried that Getaflight could be a small ‘here today gone tomorrow’ travel agency. But by the end of my first telephone conversation with Jitty, I felt that I was in good hands. She was efficient, helpful and incredibly patient. And I like to believe Jitty also got me the best price for my ticket today. 😁”

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Posted 1 year ago

“Excellent services on the phone thanks to Richard. Quick and efficient. On the other hand the chat function was not good as Maggi ended the chat without helping me”

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Posted 1 year ago

“Excellent customer service! Thank you RICHARD NEESON!”

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Posted 1 year ago

“Had a pleasant experience in booking as well with their agent to make some changes on my reservation. Richard Neeson was really helpful on the phone. I highly recommend using their services.”

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Posted 1 year ago

“Really fast in responding and helpful in sorting out my query”

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Posted 1 year ago

“Spoke to Richard Neeson today about a change to our flights to Canada, he was able to answer my question and reassure me that everything was in hand with our booking, he gave great customer service”

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Posted 1 year ago

“Richard Neeson was friendly, polite and very efficient. Dealt with my query quickly and explained the process to me. Thank you.”

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Posted 1 year ago

“Jitty was very helpful today with the booking of my tickets. Very good service. Thank you”

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Posted 1 year ago

“Excellent service and cheap tickets. Jitty was brilliant. She has excellent customer service skills and provided me with the needs what I had hoped for. I would definitely recommend to friends and relatives.”

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Posted 1 year ago

“Great communication very helpful customer service Thank You”

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Posted 1 year ago

“Great help from Getaflight and their staff member Jitty.”

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Posted 1 year ago

“Absolutely excellent service quick and easy.. and jitty was absolutely fantastic and so polite a credit to her job”

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Posted 1 year ago

Getaflight is rated 4.5 based on 1,588 reviews