Getaflight Reviews

Name: Getaflight
Rating: 4.54

4.5 Rating 1,589 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

Questions

Metrics

4.5

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kevin is great I really appreciate him he made last minute cancellation and process red nd in 3 days as well”

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Posted 2 years ago

“Kevin really helped me for cancellation of my flight I really appreciate him”

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Posted 2 years ago

“Mr Richard Neeson is marvellous staff member and very helpfull”

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Posted 2 years ago

“Kevin was great to change my flight in few minutes now I am happy to Travel to UK back .The service has been straight forward so far. E-tickets arrived within 1 hrs and booking confirmed. Price was better than going direct with the airline. Rapid, clear communication and helpful when I needed to make changes to. Do remember T&C's for booking with an agent are different to direct with the airline but that is the same for any agent. Friendly, kind and respected, helped me complete it asap and made sure to help if I had any problems, tony was the staff I had communication with and I was very happy with him”

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Posted 2 years ago

“The customer advisor Freddy was very friendly, patient and informative. He was exceptionally thorough to say the least. The price was excellent compare to other travel agencies. I will certainly use this company again and would recommend them to family and friends.”

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Posted 2 years ago

“Staff very helpful”

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Posted 2 years ago

“Richard Neeson was a great help on the phone answering my query which I was very worried about, he talked me through my query and answered my question in full. Excellent service.”

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Posted 2 years ago

“Very efficient 'Chat' facility.”

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Posted 2 years ago

“Fast efficient customer service and support by Kevin, who answered queries promptly and processed the booking. Highly recommended. Thank you”

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Posted 2 years ago

“Firstly they offered an extremely competitive flight package and then extremely helpful staff. I chatted with Kevin, who just made the whole process so smooth and easy, even though I had a few complicated needs for my travel schedule. He answered all my questions, guided me through it as we were also up against time - it was the only seat left at the price. Thanks so much Kevin!”

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Posted 2 years ago

“Great service. Sarah S sorted out the booking error I made with no hassle. Guided me through a payments link which I needed to do because of my error. Emailed sufficient detail for me to complete without hassle. Sarah didn't leave me on the chat without being informed as to what she was doing. Great Service from her.”

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Posted 2 years ago

“Thanks Richard Neeson for your support.”

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Posted 2 years ago

“Thank you Freddy for your efficient help with my flights to Vancouver.”

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Posted 2 years ago

“Needing to alter my booking after a last minute change once I’d booked and Kevin made this a nice and easy process”

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Posted 2 years ago

“I spoke to Sarah. She helped me book a flight that was refundable and changeable and gave me options. It was a good experience but at times felt like it was slightly unprofessional.”

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Posted 2 years ago

“Kevin is very good person in Getaflight he helped me alot to sort my flight”

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Posted 2 years ago

“Sophia was very helpful , very clear with her instructions and answered all my questions.”

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Posted 2 years ago

“I spoke to Richard about amending my flight, he was super helpful and reassuring and he did all he could to help me.”

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Posted 2 years ago

“Mr Richard neeson is very helpful”

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Posted 2 years ago

“Excellent service!.There's a bit of trouble on payment via online but resolved immediately.Thank you Jordan!! You've been very helpful.Good deal as well. Recommended.”

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Posted 2 years ago

Getaflight is rated 4.5 based on 1,589 reviews