Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,792 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,792 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 10th February 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks again for amazing service! The 2 single beds without headboards in white are super cute and I really appreciate all the customer service help and support from Michelle! Thank you! Will be back to buy more beds for sure!”

Helpful Report

Posted 3 years ago

“Excellent bed- so easy to assemble and very sturdy. Amazing workmanship.”

Getlaidbeds.co.uk 5 star review on 10th May 2021

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Posted 3 years ago

“Fantastic, cannot fault it. We were moving in to the attic bedroom and our devan base couldnt go up the stairs so needed something new. We wanted to have a headboard but every bed we found that came flat packed the headboard was not. We almost gave up until i found ‘get laid beds’ i spoke to someone on their chat (Michelle) and explained our predicament. She explained the bed came completely flat packed for assembly - perfect. Delivery was great, chose the day and super simple. During the pandemic ive had a nightmare ordering furniture and getting things delivered, i have to say this is by far the best delivery service ive encountered - even before covid. The bed was exactly what we were after! I love how much say you have over the features - from slats to legs. The bed was incredibly easy to put together and is completely solid. Instructions 1000% easier to follow than a certain Swedish store. The bed is very comfortable! I was concerned wooden beds tend to be squeaky, but so far so good! And i love the attention to detail, the screws arrived in a branded pouch. Couldnt fault them, have even recommended them to a friends and family. **I got the Oxford Bed in King.”

Getlaidbeds.co.uk 5 star review on 9th May 2021

Helpful Report

Posted 3 years ago

“The most horrible experience a customer can have with regards to delivery of Get Laid Beds. I ordered a bed for our new home from Get Laid Beds, on 28-Mar-2021, with a delivery for 04-May-2021. But for some reason the bed got delivered on 01-May-2021 and the parts were left outside our house without any message by the delivery company, Tuffnells. Also, out of a total of 6 boxes, 5 were delivered but 1 was missing and not delivered. There was no photograph taken of the parts that were delivered at my house, which is normally the case with deliveries. So there was no evidence of what was sent by Get Laid Beds nor by Tuffnells. On 04-May-2021, I called Get Laid Beds to check my order status, and I was told that my order was delivered successfully. When I told it was not the case and that a part was missing, they started investigating. In this case, they said they can't do anything since it was delivered by Tuffnells, so they decided to check with Tuffnells and see what could be done. I didn't get any update on 04-May-2021. On 05-May-2021 I called Get Laid Beds again asking for an update, and they informed me that Tuffnells are yet to investigate and come back. So I waited till the evening and received a call saying Tuffnells lost the part that was missing from my delivery. At this point in time, I was given an option to take a photo of the parts at my home and send them an email based on which they would order a replacement for the missing part. Bear in mind, these are made to order beds, so I am potentially looking at anywhere from 1 day to 2 weeks or even more. The second option was for a full refund and they would collect the parts from my home, verify everything was present and then issue a refund. Interestingly, and this is where it struck me the most, they are very reactive when it comes to delivery but very proactive when it comes to collection of orders from customers home. The reason I say this is because, during the delivery phase they don't ask Tuffnells for an update or photographic evidence or confirm if it was delivered. I received no emails confirming the order was delivered nor for any feedback, which is normally the case with any other provider. In the collection phase they would contact Tuffnells, make sure the items were picked up from my home, make sure its on the way to their depot and then verify the parts. It feels like, for a brand built on good quality beds, their customer service is just BLAH!!! All I was offered was a full refund and an apology from their staff, for no fault of hers. Not even a senior staff called me to assure they would improve the process, nor did they offer any apology regarding the frustration I went through. Now I am very uncertain if anyone is trying to order beds from them, since I am not sure what will be delivered and in what condition. So please be very very cautious. Get Laid Beds will only offer any support once you contact them and nothing before. Very very reactive organisation. The whole experience has left me very frustrated and bitter.”

Getlaidbeds.co.uk 1 star review on 5th May 2021

Helpful Report

Posted 3 years ago

“I was very impressed with the service from Get Laid Beds. To start with, I requested some samples of the different finishes and they were sent out extremely promptly. Once I had chosen my Deco bed, the ordering process was very easy. The only thing I would improve is for them to send a 'your delivery is on its way' email a couple of days beforehand, because I was getting concerned that the deadline was approaching, but I hadn't heard anything from them since the email received at the time of ordering. It was no problem though - they confirmed the night before and stuck to the timings they had given. The bed itself is extremely high quality. It had a lovely aroma of wood when it arrived. It's very well made and good and solid. We had a slight issue with the headboard being a bit higher than it should have been, but this was easily remedied and we are very pleased with the final result. I would highly recommend this company and would definitely buy from them again. Despite the name! (But at least it's memorable!!!)”

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Posted 3 years ago

“All good easy to order good price comfy bed great info on delivery times”

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Posted 3 years ago

“Delivered as arranged by very polite delivery men. Frame is very good quality as is the mattress. Good price.”

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Posted 3 years ago

“Good value, great quality bed. Delivery was clear and well-communicated. Bed feels great quality and the colour is really smart. Assembly was straight forward and we’re really pleased with our new bed!”

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Posted 3 years ago

“I am an interior designer and home stylist. Get Laid Beds caught my eye a while ago as they have a good range of options, use natural materials and their workshop based in UK which was essential for COVID times. We have ordered a Loft Bed for a little girl who wanted a bunk bed with a reading corner underneath. The high sleeper loft bed was perfect for this project since it comes in 4 different sizes and you can go as generous as double size if you need more space for a wiggly sleeper or wish to install a proper size desk under the bed. We opted for Petit Double that is spacious enough even for an adult and has room for a small writing desk. The quality of this bed is of a very high standard and it looks very stylish in the room.”

Getlaidbeds.co.uk 5 star review on 28th April 2021

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Posted 3 years ago

“Perfect, just what we wanted, great quality, the 'side' table just right, customer service and advice very good, ordered and delivered very quickly (4 weeks) during Covid and easy to assemble. Very happy”

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Posted 3 years ago

“Great service and a super quality product at a very competitive price. Bed is so solid and was easy to put together. I was kept updated along the way and the bed was delivered on time. Daughter loves it!”

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Posted 3 years ago

“I am a customer from the USA. It is a very bad experiences to purchase a bed from this company. We received a package with damaged products inside. Those damage is not because of shipping. They are damaged because of bad quality in product production. In another word, the bad technique in making assembling furniture. The "holes" for screw spike are not well matched between different parts. Is it possible for your facture in better quality control? The assembling instruction and pictures are very unclear, which is written in a elementary school level. The technical support and customer service is even worse, I have tried to communicate with them many times with email. They just promised you a moon saying the problem would be solved. Unfortunately, their system cannot even show a picture I sent in a proper way. Well, I could only write a review here and show those broken picture to everyone who is going to buy this bed. I am also waiting here to see when the service team is coming to solve this problem. Maybe I will ask my lawyer to send a letter to them and ask my money back !”

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Posted 3 years ago

“Absolutely love our new bed. We did have a slight mark on the bed, but the customer service was fantastic and the wax to cover it is was sent out the next day🙌🏻”

Getlaidbeds.co.uk 5 star review on 24th April 2021

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Posted 3 years ago

“Bed arrived on time and was as low as expected. Perfect fit in our super low mezzanine bedroom.”

Getlaidbeds.co.uk 4 star review on 21st April 2021

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Posted 3 years ago

“I LOVE our new bed! The website was clear and easy to order from. Delivery was prompt (which almost never happens where I live), and best of all the bed is great quality. It's simple to put together, solid, and absolutely beautiful. I never write reviews but I just had to recommend this company to other people. Our last bed is squeaked and creaked every time we adjusted positions. This bed is sturdy and quiet.”

Helpful Report

Posted 3 years ago

“I had never heard of Get Laid Beds before searching for a wooden bed on Google. The ottoman bed stood out to me. I then did some research and came back to Get Laid Beds. The website has very clear information and makes it very easy to choose the right bed. The bed camewas delivered on our drive, but the driver didn't come to the door, he just left it and drove off. We saw that there was a hole in one of the boxes, then realised that there was damage on the piece of wood where the hole was. You can hardly see it now, but this is the only problem we faced. The bed itself is great quality and really beautiful. We have already started recommending to friends.”

Getlaidbeds.co.uk 5 star review on 19th April 2021

Helpful Report

Posted 3 years ago

“Beautiful solid wooden bed delivered promptly and instructions for assembly well laid out. We love it!”

Getlaidbeds.co.uk 5 star review on 14th April 2021

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Posted 3 years ago

“We needed a self-assembly bed for our one-bedroom flat. We needed it to have a certain look, to be easy to put together, to be robust and feel like quality. It also needed to be delivered at a very specific time. We weren't disappointed at all. The bed looks far more expensive than it actually was and it took well under an hour to put it together with one person most of the time.”

Helpful Report

Posted 3 years ago

“Dear Get Laid Beds, We got there! We’ve finally had Our first nights sleep in an amazing bed, after what feels like months of sleeping on the floor, to finally being able to be in such a comfortable, bespoke bed, has been a godsend. We are so impressed with the quality of the bed and as new homeowners, it has been wonderfully refreshing to deal with an independent company. From the both of us - thank you very much! Ant and Lia”

Getlaidbeds.co.uk 5 star review on 13th April 2021

Helpful Report

Posted 3 years ago

“I needed a new bed and had a perfectly good mattress from a well know Swedish company. This meant the mattress was not a standard UK size. I fell in love with the deco bed from Get Laid and was amazed when I saw I could get it in the correct size. The bed is extremely well made and very sturdy. I also bought the floating bedside tables and full length storage drawers for underneath the bed. The storage tables are great as it means you can still vacuum underneath them and it keeps everything clutter free. The full length storage drawers are really big and so easy to slide in and out. Delivery was quick considering all the beds are hand made to order and they kept me informed fully throughout. I will definitely purchase my next bed from Get Laid when the time comes.”

Helpful Report

Posted 3 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,792 reviews