Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.43

4.4 Rating 1,727 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd December 2024

269

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two low loft beds a 4ft small double and a 3ft single bed. very pleased with both beds. Look great in the new loft area. Highly recommend this company”

Helpful Report

Posted 4 months ago

“What a waste of time and money. Your Site assigns a choice by default which (similar to so many other site platforms) should not be set up and should alert the payer to know that the option has not yet been selected, rather than set up one by default inducing/leading the payer into error and for this reason the order came wrongly and I had pay twice the delivery. I claim this but apparently, Get Laid Beds prefers losing a client rather than sorting this out in a better professional fashion way. That's fine, I lost £50 and no bed, but Get Laid Beds lost a client plus all my network contacts. I am sure this won't affect you right away, but I can assure you keeping this path, the future is written on the wall. Good luck. Cesar”

Helpful Report

Posted 4 months ago

Hi Cesar, Thank you for taking the time to leave a review. It is necessary for you to select the desired finish for your bed frame. It is important to keep in mind that the photos displayed on our website are merely examples and do not necessarily reflect the exact finish you will get without choosing it. We apologise for any confusion this may have caused. Additionally, a confirmation email was sent at the time of your order, which included information regarding the finish selection. We apologise if this was not noticed after the ordering process or at any point up to receiving the bed. Had you made us aware of the finish error once reading your confirmation email we could have assisted you and made sure you received what you thought you ordered. Kind Regards, The Escalations Team

Posted 4 months ago

“Great range of beds to choose from, including some which were low as I'd struggled to find ones to fit my room. Easy to put together with electric screwdriver, well made, and look fabulous! Exactly what we were looking for :) Thank you!”

Helpful Report

Posted 4 months ago

“We're thrilled with our ottoman storage bed. The team completing the install were friendly and efficient, and the bed itself is robust and gorgeously made. We know we're going to love it for years to come. Thanks, Get Laid Beds!”

Helpful Report

Posted 4 months ago

“This is the second bed I've bought from Get Laid. I love that they're made in the UK from solid wood. Fairly straightforward to put together with an electric drill (easier for two people but totally possible for one). Also easy to partly dismantle for house moves”

Helpful Report

Posted 4 months ago

“We bought our Ottoman storage bed in ash and they were really helpful and communicative throughout, even with some special requests.”

Helpful Report

Posted 4 months ago

“Great customer service keeping me updated on progress. Order arrived on time.”

Helpful Report

Posted 5 months ago

“It arrived on time, with a young courier that wasn't keen to take the packages up 2 flights of stairs, so that was on me. The bed frame seemed to narrow at the head end, preventing the top slat from going in without 15 mins of sanding. I paid the extra £14 for felt floor protectors, which did not arrive, and when I reported this via email I received no response after 2 weeks now.”

Helpful Report

Posted 5 months ago

Hi Gary, Thank you for your review. You selected our flat packed service. This service, from a 3rd party courier, only covers delivery to the main entrance of the building, whether it be the front door of a house or the main entrance door of an apartment complex. We apologise for any inconvenience this may have caused. We offered to post or refund your missing felt pads. You opted for the refund of the £7 paid. Our response to your email on July 19th was delayed by 5 business days, as it had not reached us until you sent a follow-up. As in the email response, we sincerely apologise for our lack of knowledge regarding the non-receipt of your original communication prior to your follow-up. It is beyond our abilities to know the status of emails that we have not received. Please accept our apologies for any misunderstandings or frustrations caused to you. Kind Regards, The Escalations Team

Posted 4 months ago

“Awesome product, awesome service”

Helpful Report

Posted 5 months ago

“We went here a few times looking for a good wooden bed. Really good range available, lovely location to try things out, good samples of all the wood finishes and various options. Staff were realyl friendly and very helpful. After a few adventures we found something we really liked, and committed. Sales process was a little complicated, and we ended up with an order which was wrong and had to be corrected when it was confirmed. After this point it was smooth sailing. We got email updates confirming everything was going to happen. The delivery date was perfect, and the people who delivered the bed did it really reliable and communicated well. We opted to build the bed ourselves, which wasn't hard, but it needed some clamps/straps to ensure the joints fitted tightly. Nothing unexpected, and the bed is really nice. We're thinking of getting a second for our son's room.”

Helpful Report

Posted 5 months ago

“The simple design and solid wood of the platform bed is exactly what I was looking for. Customer service was great from start to finish; starting with a phone call to confirm sizes for our very tight space, to receiving replacement rails after one was damaged in transit. The bed and the replacement rails both arrived via Fedex on the dates promised. I would recommend the bed itself and Get Laid Beds.”

Helpful Report

Posted 5 months ago

“Delighted! Well packaged, well made and easy to assemble. Good sturdy bed which I think will last a very long time.”

Helpful Report

Posted 5 months ago

“The bed was for my son, not me. I was not there when it was delivered. He seems very satisfied with it and it looks good, very good quality. Maybe when I need one I will consider.”

Helpful Report

Posted 5 months ago

“Would always recommend. Second time buying a bed. Great quality, assembly service is brilliant and the beds look fantastic.”

Helpful Report

Posted 5 months ago

“Excellent service ! Kept informed at every stage of the process once I’d ordered the bed. Also Franqui who assembled it for us in quick time was extremely helpful, polite and efficient. The bed itself is of the highest quality. This is a company I’d recommend to anyone looking for a new bed.”

Helpful Report

Posted 5 months ago

“Ordering was simple. I chose a date for delivery to suit me and it worked like clockwork. Instructions were clear and easy to assemble the bed frame. It is well made and just what I wanted. Thank you”

Helpful Report

Posted 5 months ago

“Firstly a helpful great company. , my bed is of good quality wood. And simple to put together. Highly recommended and some great prices.”

Helpful Report

Posted 5 months ago

“Terrible experience. I will never buy from this company and get and cannot recommend them. Firstly, when I ordered the bed over the phone, they were very unhelpful in getting a White Glove + Assembly delivery on a suitable date so I was forced to order by standard delivery and assemble the bed myself. Secondly, the instructions are misleading, leave important information out, and have conflicting instructions. And finally, they forgot to include a whole set of screws which means I'll have to call them to have screws sent out. And this for a bed that costs over £800 for just the frame. An ubelievably bad comapany.”

Helpful Report

Posted 5 months ago

Good Afternoon, We sincerely apologise for any difficulties you may have encountered while assembling the bed frame. Our instructional materials include diagrams that clearly indicate the proper placement of screws, with accompanying images depicting the correct orientation. We encourage you to contact our customer service team directly for further support on this matter. We have listened to the phone call received form you before you placed your order. The assembly delivery dates in your area are once a week on a Thursday. As such, the earliest available date offered for assembly in your area was 3 weeks from the date of your call. All of our bed frames are made to order, and we do not keep stock of items. This, combined with the availability of your post code area, resulted in the aforementioned date. The customer service advisor was helpful in suggesting that the delivery date will change depending on the items you were purchasing and the service you we hoping to use. You opted for the self assembly service for a sooner delivery date in 2 weeks time rather than 3 for the assembly service. She also helped you understand and navigate the website as you were having problems using it. You thanked the advisor for her assistance and then went ahead and placed the order yourself. We apologise if you felt this assistance was inadequate in any way. In your second phone call in regards to missing screws . We apologised for the error and assured you we would make those involved aware so they could look into their processes. We confirmed that we would send out those individual missing screws you needed asap. However, at your insistence, we also sent a complete set of screws for the entire bed frame. We understand it is frustrating when things go wrong. We have made every effort to be helpful, apologetic, and efficient in resolving any issues that may have arisen. Regards, The Escalations Team

Posted 4 months ago

“Pretty easy to put together and the bed itself is sturdy and perfect height! It's definitely a space saver. Might have been even better if there were indicators on the base frame where to put the slats evenly.”

Helpful Report

Posted 5 months ago

“This is the second bed we ordered from Get Laid Beds. We have two dogs and want to have low beds so the dogs can get on the bed easily. The ordering process was simple, we could follow the production of the bed easily online. We ordered to have the bed assembled for us, the team arrived to do the job, Franqui and Shannon, were amazing; they arrived on time, kept everything clean, both very polite and efficient!”

Helpful Report

Posted 5 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,727 reviews