Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,787 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing experience all around, and when booking in for delivery they were very accommodating on dates for me. The bed itself is stunning, with very good quality and workmanship. Zac installed the bed for us and he was also super, efficient and professional. Every aspect from order to end was a high standard, and I couldn't fault a thing. The company had everything I needed in one place, and I was able to purchase bed drapes and duvets in one go. The duvet is of great quality and I've had the best night's sleep. I'll be sure to enter the monthly competitions they run too!”

Helpful Report

Posted 1 year ago

“Very pleased with the bed and four drawers. Easy to assemble and looks great. We did not receive our bed on our chosen day. No notification of why. I had to chase. I did get emails back quickly when I asked questions and then was sent a message with our incorrect phone number and email that they said they had passed to the delivery company! Hence we received our bed two days later, rather inconvenient as we had to reorganise our time to be at home. Hence only four stars.”

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Posted 1 year ago

“This is our second bed from here and we love how easy they are to put together and solid.”

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Posted 1 year ago

“Excellent service, happy with the delivery.”

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Posted 1 year ago

“Bed delivered on time and all correct Quality of bed is really good and was packaged really well Overall very happy with our purchase”

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Posted 1 year ago

“I absolutely love the quality & look of my new bed - The Deco - it's beautiful. My only caution would be to ensure you pay for the service to have your bed assembled, as I struggled to put it together myself. The instructions and joinery were perfect, but screwing into the hardwood, even with pre-drilled holes and an electric screwdriver, was very difficult. That said, I couldn't be happier with the final product.”

Helpful Report

Posted 1 year ago

“The quality of the product is good, however the headboard has a blemish on it, and one of the floating shelves isn't level”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for leaving an honest review. We are very sorry you had issues with your order. I can see that you have been in contact with the customer service team and they have made arrangements to rectify this for you. Once again please accept our apologies for any frustrations caused to you . Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Very nice bed, bit difficult with the screws to get into place and slightly squeaky when put together. Also expected a support beam under the bed for extra sturdiness for a standard double . Overall happy with this bed.”

Helpful Report

Posted 1 year ago

“Brilliant service and brilliant bed! This was an easy purchase to make, and a really good quality solid bed for a very good price. Importantly - easy to put together. The headboard and footboard were already built which was a bonus. Customer service was exemplary - all my queries were answered quickly and politely. Nothing was too much trouble. The guys who delivered the bed were great too. Highly recommended!”

Helpful Report

Posted 1 year ago

“The bed is well made but the headboard and under-bed storage unit finishes are a disappointment. They don't look the same as they do online. I guess this is a hazard of buying online. We are going to have to get them sprayed. The installation of the beds went well.”

Helpful Report

Posted 1 year ago

“Great quality product delivered on time - went for the Cambridge in walnut and it looks superb and is really solid. Only downside was the woeful assembly instructions but we'll let them off given how good the fully assembled product is.”

Helpful Report

Posted 1 year ago

“Great product - pleased with the bed and pet bed. Well built and installed expeditiously by the team. Thank you!”

Helpful Report

Posted 1 year ago

“From start to finish, the process has been quick and efficient. So happy with the outcome.”

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Posted 1 year ago

“Very pleased with my new daybed. Good quality and excellent service throughout. Arrived well packed and was easy to put together.”

Helpful Report

Posted 1 year ago

“The service was very good. We were kept up to date on the status of the order and delivered on the day I asked for. All in all it was a really good experience and when I refurb the spare rooms I’ll definitely be back for new beds.”

Helpful Report

Posted 1 year ago

“It's a second bed I bought from you and I don't like this one. The colour seems to be completely wrong. I ordered "cinnamon" but i looks more like "ash" from your website. Every time I look at it I think I don't like it.”

Helpful Report

Posted 1 year ago

Good Morning, We are sorry to hear that you do not like the colour of your frame. Please contact customer service directly and we will be able to assist you with this. Please email them directly using hello@getlaidbeds.co.uk with your order ID in the subject line and a brief description of your concerns as well as photos of the finish you have received. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“The purchase process over the phone was smooth and I was expertly helped by Ellie. We did arrange for assembly, and I asked if the assembly team might help to bring the old bed down. Although this is not guaranteed, I was assured that they wouldn't mind. Not so! The delivery team was rude. Although the bed was set up quickly and well, the 2 person delivery team left without asking for a signature or even bothering to say goodbye. We came down to an open front door to a busy with the delivery van gone!”

Helpful Report

Posted 1 year ago

Good Afternoon, I am very sorry for any misunderstanding on our behalf that may have occurred. We don't offer to take down or move existing bed frames if they are not from Get Laid Beds. If they are a Get Laid Beds frame this service is possible and will need to be booked at point of order as a paid service. However, the delivery team could have handled this completely differently . Please accept my apologies on their behalf and I will be making their direct manager fully aware of their actions and your concerns. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“It is the 2nd time we purchased with Get Laid Beds. We are very happy with the beds.. and the service is good. Would definitely recommend!”

Helpful Report

Posted 1 year ago

“I have yet to have my bed. It was to be delivered last Tuesday but you sent it to the wrong address Then it was lost and now it is in Northampton. Thete is no word of its delivery.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have had an unexpected delay to your order. It is very disappointing when such errors occur as we do rely heavily on external couriers to deliver a high percentage of our orders. It is often the case that when issues like this happen the couriers will contact the customer directly with a new delivery date first before giving us any further information. They did try to contact you over the weekend, when they cannot get through they will leave a voicemail. We have found that this is the fastest and most efficient way to resolve such issues because the customer is kept up to date directly. Please be assured that the Customer Service Team will also still continue to liaise with the couriers and you until this is resolved. The team will be in contact as soon as they have the information the couriers are trying to provide. Please accept our apologies for the delay to your order. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“The bed was great but the delivery experience very poor. It took me ages to get them to understand I needed bit of notice to agree delivery date and kept getting told up to fedex. When fedex delivered it was badicslly dumped on the path outside my 3rd story apartment. I was not expecting it to be taken up but bit more customer service would have been great as actual product very good .”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,787 reviews