Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.41

4.4 Rating 1,922 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,922 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd April 2025

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality pine. Took a bit longer to assemble but everything solid although at the moment it’s a bit creaky. Headboard was tricky to ensure it was square and symmetrical, pre-drilling a notch in the headboard boards would have helped line the top one up. Also a couple of spacers for the slats would have been helpful.”

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Posted 1 month ago

“The customer service staff were friendly, and they were forthcoming in trying to arrange an order and delivery of a substitute mattress. However, 2 issues came up: - They initially told me the 3-year old mattress could be picked up and disposed of by the company, but a few days later I was told that information was wrong. - The delivery guys were TOTALLY unprepared and disorganised in their delivery. They texted me they would deliver the mattress between 1 and 3 pm on the day, but turned up by 5 pm. Then they asked me to help them carry the mattress. Finally, when I asked them to uncover the mattress so that I could see the product, they didn't have sissors nor were prepared with gloves to do that. The poor delivery guy agreed to help me, but it was clear they were not prepared for my request (which is strange, given that my request should be standard).”

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Posted 1 month ago

Hello, Thank you for taking the time to leave your feedback. I’m pleased to hear that our customer service team was friendly and helpful in trying to arrange your order and delivery. However, we apologise for the confusion regarding the unwanted mattress pick-up. It is disappointing to hear that the 3rd party delivery team delivered outside of their estimated time window. Unfortunately it is not standard for a 3rd party courier to open your packages for you, this service is only provided by our direct Assembly deliveries, and even they will keep the internal hygiene packaging intact on mattresses. We are sorry for any disappointment caused. We absolutely want our customers to have a smooth experience, and your comments will be passed to help us address these areas for improvement. If you have any further concerns or need assistance, please don’t hesitate to reach out to us. Kind Regards, The Reviews Team

Posted 1 month ago

“Quality of our new bed is superb and it was very easy to put together with the excellent instructions supplied. However, we had booked our delivery costing £25 on an expenditure of £391 to be on the Monday. On the Thursday we had a text from FedEx to say a part delivery (2 of 3 packages)was to take place on Friday! We had to make changes to our plans for that day and then wait again on the Monday for the final package to be delivered. This was to suit your logistics and really spoilt our experience of your company of which you are so proud. Would suggest you deliver all at the agreed time, not part deliveries!”

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Posted 1 month ago

“We ordered our new bed before Christmas, to ensure that we had it over the holiday period. Once delivered it was clearly wrong given we had 2 different colours. Contacted customer services and they didn't care and said replacements wouldn't be delivered until after christmas so good luck with no bed for 3 weeks. We had to complain multiple times to explain to them that its bad to not have a bed over christmas and eventually they expedited the manufacture so that we would have a bed over christmas. New pieces came, but not all of the required pieces so we still had an incomplete bed. Complained once more, but told we would have to wait until after christmas and no amount of complaints would get the final pieces delivered. Finally got the remaining pieces after christmas, meaning over 5 weeks late with delivery. Complained and got a pathetic £40 refunded. Really terrible service. Nobody there cares. They clearly can sort things quickly (as expected given the story they tell on their website), but choose not to. I understand mistakes can happen and if they had remedied quickly (and at the first attempt) I would be praising their customer service, but no. I would say don't use this company. Its an expensive product, but clearly a poorly run business with very poor quality control”

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Posted 1 month ago

“Purchase a low oriental white bed. Easy order g and staff helped me to understand the dimensions and what would fit in the space in the bedroom. Bed was delivered on the correct day and placed in room. Very clear instructions for putting together and the overall quality is excellent. It is strong and sturdy and I am extremely happy with the finished product. price was also very competitive. Would highly recommend and purchase again from this company.”

Getlaidbeds.co.uk 5 star review on 13th March 2025

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Posted 1 month ago

“Bed arrived on schedule, KD kit was complete with extra screws etc. The instructions were easy to follow so I'm happy with the purchase.”

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Posted 1 month ago

“Wasn’t sent screws with bed and wood split as holes were not all pre drilled.”

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Posted 1 month ago

“Great service and good solid bed. Thnaksb”

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Posted 1 month ago

“I am very pleased with the quality of this bed, very easy to assemble, I recommend it! floating shelf really good help your dog to jump to bed;)”

Getlaidbeds.co.uk 5 star review on 12th March 2025

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Posted 1 month ago

“very efficient service, delivery met all expectations”

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Posted 1 month ago

“Great company with great beds!!”

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Posted 1 month ago

“Great communication throughout. Delivery was made on the specified day. Very happy.”

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Posted 1 month ago

“Brilliant customer service, kept us informed,”

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Posted 1 month ago

“Bed arrived promptly and in good condition. Easy to put together and looks stunning Seems to be good quality timber used and of a decent thickness thank you”

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Posted 1 month ago

“Showroom experience with Ellie was good and helped determine bed and underbed storage selection. Pleased with quality of oak bed frame. Instructions for self assembly could be clearer and strength needed to insert some of the screws. Luke and Betheny from customer services responded very quickly to query and missing slat was sent out promptly.”

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Posted 1 month ago

“Very happy with my purchase. Great minimalist design and solid construction. I expect to have this bed for life. It was a breeze to build and arrived quickly in great packaging. I’m going to buy another for the spare room, any chance of a discount code? Thanks!”

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Posted 1 month ago

“Beautiful bed”

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Posted 1 month ago

“Very good process to order and excellent communication throughtout the process”

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Posted 1 month ago

“Finally put the bed together after doing some updates in my bedroom, great updates pre delivery, quick delivery and easy to put together, first nights sleep in it last night and was a great sleep, this company and the quality of beds are highly recommend.”

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Posted 1 month ago

“We are delighted with our new bed, small error in our delivery which was resolved very quickly. Lovely quality product. Thank you for your excellent service, would recommend.”

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Posted 1 month ago

Getlaidbeds.co.uk is rated 4.4 based on 1,922 reviews