Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.44

4.4 Rating 1,713 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

Write Your review

Tell us how Getlaidbeds.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable service with good communication.”

Helpful Report

Posted 1 month ago

“Made and delivered very quickly. Excellent quality”

Helpful Report

Posted 1 month ago

Hello Nikki, Thank you for reviewing both our product and company it is much appreciated! I am glad you are happy with your product and hope you continue to enjoy. Chris at GLB

Posted 4 weeks ago

“We have been impressed with quality of product - small ottoman double divan with storage and high level of customer service. Ian”

Helpful Report

Posted 1 month ago

“Bed arrived a day later than expected. Instructions to assemble were a little difficult to follow but luckily I had my sister to help me with the assembly. Lovely day bed and would highly recommend”

Helpful Report

Posted 1 month ago

Hello Lorna, I have just replied to a piece of feeback from yourself regarding our product but I'd like to thank you for the feedback on the company too! We are currently working to make our instructions clearer and I can only apologise that your order arrived a day later than expected! However I am really happy than you love the day bed and thank you for recommending us! Chris at GLB

Posted 4 weeks ago

“High quality bed, surprisingly easy for one person to assemble. Feels sturdy and well made”

Helpful Report

Posted 1 month ago

Hello Myles, Thank you for your feedback! It is great to hear that you found the bed easy to assemble and I hope you continue to enjoy your order. Chris at GLB

Posted 4 weeks ago

“Good service and delivery. We didn't have any problems. The instructions to build the bed were terrible though.”

Helpful Report

Posted 1 month ago

Hello Anna, Thank your for your feedback! We are currently looking at our instructions and will continue to strive to make them better! Enjoy your bed! Chris at GLB

Posted 4 weeks ago

“Very pleased with bed. Solid and well made. Delivery on time and assembled with ease”

Helpful Report

Posted 1 month ago

“Very helpful on the phone when discussing options and delivery times. Delivered exactly when they said it would be and assembled quickly in our room of choice. All in all good customer service and l am happy to have a fantastic quality, aesthetically pleasing, comfortable and solid bed which was made in the UK.”

Helpful Report

Posted 1 month ago

“I’ve had my bed a couple of years - it’s very comfortable and looks good. I had a bit of a struggle finding the right size mattress protector/sheets for an unconventional size mattress, but have now bought your own brand (as I should have done to begin with) and they’re excellent. One small issue - when we bought our bed your home assembly service wasn’t available in Scotland, so we had to assemble the bed ourselves. It’s hard work, specially for a couple of pensioners! Good if you could extend this service to Scotland.”

Helpful Report

Posted 1 month ago

“Really happy with the workmanship and the design. I bought an emperor bed with headboard.”

Helpful Report

Posted 1 month ago

“Good quality, lovely looking bed frame, delivery on time.”

Helpful Report

Posted 1 month ago

“Very easy process from order to delivery, with a date set at purchase. The build was relatively easy, and I felt the instructions were clear and screws packaged well. It was helpful receiving the order in multiple boxes also as it made it easier to store before we were able to build. The bed looks great, feels really sturdy, and I'm pleased that I opted for Get Laid to purchase from!”

Helpful Report

Posted 1 month ago

“Very pleased with the service received. The chat function on the website was helpful in determining which model to order.”

Helpful Report

Posted 1 month ago

“Bed arrived with no screws or instructions, having taken a day off work to receive the delivery and build it. Customer service not very apologetic or helpful, advised I could go and buy some myself and they'd refund up to £10, something that rang alarm bells as it clearly happens regularly. Screws arrived a whole week later (!), still without instructions which I printed off myself. Bed was very difficult to build from the instructions that were not clear, the screw holes were only marked not drilled which made it more difficult. It creaks a lot. Wishing I had just bought a bed from John Lewis to be honest.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review regarding your experience. We are very sorry to hear you were missing screws and instructions. The Customer Service Team suggested the alternative of a partial refund to purchase screws as a quicker resolution for you rather than waiting for the missing parts to arrive via delivery. Instructions were supplied via PDF. We are very sorry you felt this was not acceptable alternative. If you are unhappy with your frae please do feel free to contact customer service to arrange a return. We understand it can be very frustrating when such errors occur. Your feedback has been given to the relevant departments to manage and make changes where possible. Kind Regards, The Escalations Team

Posted 1 month ago

“This is a beautiful and sturdy bed. I would highly recommend GetLaidBeds for solid constrution and comfort along with the fact that they are a more healthy bed for the customer in terms of the materials used. Great for sustainability as its made in The Uk and use of minimal packaging. All round I'm delighted! Thankyou Get Laid Beds :)”

Helpful Report

Posted 1 month ago

“Good experience from start to finish. We visited the showroom in Leicester prior to choosing our bed and received excellent help from the team. We then ordered the Oxford Bed and luxury mattress online and benefited from the sale price. Bed and mattress delivered as promised on the selected day (we were given a delivery window the day before of 6.30am-8.30am). Team arrived at 8.30am and carried bed and mattress to first floor bedroom, constructed the bed and were done by 9.00am. They do not take the plastic covering off the mattress (health & safety) but take away all other packaging - leaving behind construction advice and spare set of screws in case you need to dismantle bed when moving house). Very happy with the service. Bed is excellent quality and mattress extremely comfortable. Highly recommend.”

Helpful Report

Posted 1 month ago

“For the bed itself 10/10. Solid bed. Love the fact it is UK made and not shipped across the world. Customer service is great. Minimum plastic in the packaging too. For the instructions 6/10. Please do an online tutorial on YouTube for each model.”

Getlaidbeds.co.uk 5 star review on 10th November 2024

Helpful Report

Posted 1 month ago

“The staff in customer service are nice to deal with. Sadly, the product quality and speed and ability to resolve problems make a purchase from here needing consideration. I was sent two faulty beds and the delivery time is fairly slow. There were missing items, damaged items and incorrectly machined parts. There is a fairly involved assembly progress. Compensation for faults was not consistent with issues that needing fixing. Delivery guys were good and polite. Would probably get better value spending elsewhere. Wouldn’t use them again.”

Helpful Report

Posted 1 month ago

“I'm really pleased with my purchase of the London wooden bed and mattress. The whole process from ordering to delivery was very easy. I also had excellent help from customer services when I had a query when putting the bed together. I really like the fact the beds are made to order in the UK and not shipped in from abroad. This is my second purchase from this company. The original bed I ordered is still in excellent condition.”

Helpful Report

Posted 1 month ago

“Comfortable firm mattress. Only had it for a few weeks- it’s great so far.”

Helpful Report

Posted 1 month ago

Getlaidbeds.co.uk is rated 4.4 based on 1,713 reviews