Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,794 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 10th February 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The original order was placed on 02/01/20 to be delivered for 16/01/20 in which I had to wait in all day, find out it will be 6pm ish arrival taking an evening OFF work, for it to be cancelled last minute at about 5pm. They apologized for this and the next delivery date was 23/01/20 in which again a similar event happened, I had to take time off work and no bed arrived. To recompinsate this I was given an option of wait 2 more weeks so the delivery would be on 06/02/20 and a discount which half was the delivery cost! This would leave this delivery 21days late in which I have slept on a mattress on a floor, and 35 days from the original order. Now to add to this I have been told the delivery can not be made until 13/02/20 showing their lack of customer consideration and not rectifying their mistakes. The available delivery dates are every thursday however I have to wait 2 extra weeks because of their list of errors. Tldr: 4 weeks late delivery with no bed. Still not delivered today! Awful customer service, awful logistics, awful company. If I could purchase a low framed bed from anywhere else I would! If I had time I would sit on the internet and warn everyone to stay away from getlaidbeds. All this with very little faith the bed will turn up on time and very little faith the money owed will be returned on time.”

Helpful Report

Posted 5 years ago

“Specified a delivery date of 19 Nov and have been continually pushed back ever since, with no sign of a delivery in sight. Rescheduled original delivery date and for the latest delivery attempt I took appropriate leave from work to accommodate them, only to be told after 5pm they have to head back to their depot. After paying them for a bed and mattress I feel like an inconvenience adding to their problems rather than a customer who has had delivery promises broken time and again. No idea what state my bed will be in when it eventually arrives after being loaded and shipped unsuccessfully so many times. Called customer service manager to ask a question about proposed re-delivery but hey was in a meeting’ sadly”

Helpful Report

Posted 5 years ago

“Received the bed on time. But it turns out, they shipped two different stains for the legs and the frame. The only options were a (small) partial refund or to ship new legs (to match the color of the frame I did NOT order). However, per their customer service, the legs STILL wouldn't match if I chose that option (something to do with the wood and the staining process). So, no matter what, I'm stuck with a bed frame in the color I did NOT order, with legs that don't match. They would do nothing to make sure I got the bed I actually ordered, or at least a MATCHING bed. I will never order from them again.”

Helpful Report

Posted 5 years ago

“Brilliant customer service and I'm delighted with my new bed. Great quality and fits perfectly under an awkward window.”

Helpful Report

Posted 5 years ago

“We needed an EU double bed to fit in our room. So pleased we went with Get Laid Beds, service was good, the bed well made and looks good. Very happy”

Helpful Report

Posted 5 years ago

“Excellent value for money, instructions clear for assembling, very helpful telephone advice when buying four poster bed - would definitely recommend this company.”

Helpful Report

Posted 5 years ago

“I did heaps of research online to find a low profile bed that fit our style. Get Laid Beds had exactly what I was looking for! I picked out their Low Oriental bed frame with unstained wood. I didn't want to have it come all the way from England (to the US) and then not like the stain or risk it not matching. Turns out I actually love the unstained look so I'm going to hold off on staining it for now. It only took about an hour to assemble and it's so sturdy and doesn't make a sound! The wood is FSC and PEFC solid Scandinavian pine that makes them Eco- Friendly. It did arrive damaged on the edges of a few planks, but we put it together and the pieces that were damaged are hidden. They did offer to send us replacement pieces but we told them not to worry. Great customer service.”

Helpful Report

Posted 5 years ago

“Waited 2 months for bed frame and 1 week before delivery they emailed me it will be delayed another week. Frame arrived in 4 boxes which were torn to pieces. Bare parts sticking out of the box that was literally missing half its cardboard. Frame was badly beat up in couple of places. NO instructions or hardware, can you believe this? Ran in to store and bought needed screws and assembled the bed. Upon completion bed was creaking like old wooden carriage. Had to dissemble support from the bed frame and assemble it again (also put wood conditioner) as they put these two together when finish was still wet and that made the noise. Slats are showing when mattress is on the frame , wood is extremely soft and finish sub par. Will never recommend them after spending almost $800. I've seen beds for half the price with better fit and finish. Please spare your excuses and how your "slats are 2-3x thicker than industry standard" Maybe in EU definitely not in US.”

Helpful Report

Posted 5 years ago

“Hugely disappointed with their quality of bed, service and delivery. Ordered a bed from them more than a months ago to only receive part of it. After complaining they promised to send head board and shelf after couple of days and requested to stay at home but at the end no show and was not picking up my call. After calling few times and emails they returned my call and promised to give quality service but then again send only head board but not the shelf. Wasted 4 days waiting for the delivery and at the end I had to return the bed. The guy called Liam at the end was rude over the phone and said will not be able to refund my money soon and I have to wait until they do so. Totally rip-off. Don't waste your time with them.”

Helpful Report

Posted 5 years ago

“Ordered space saver small double bed. I am pleased with the order, delivered in the exact set date. Bed easy to assemble and my daughter liked it, sturdy, lovely mat white finish. Customer service responds promptly to all e-mails even over bank holiday week end. Would recommend this company.”

Helpful Report

Posted 5 years ago

“I ordered the low Guest Bed mostly so my geriatric black Lab would be able to climb onto and off the bed. She can and loves the new lower bed. I'm also geriatric and I can easily get into and out of bed. All said, we are very happy with our wonderful new bed. It assembled easily and arrived as promised.”

Helpful Report

Posted 5 years ago

“I've had several beds in the past... I can safely say the only bed I'll ever have again is my Get Laid Bed. Every aspect of ordering from asking lots of questions to the super helpful customer service team to receiving my bed was absolutely amazing! They even built my bed in my bedroom for me and put my mattress in place! I'd really recommend the assembly service... the team were really lovely, well presented, careful and efficient. I barely had time to make them a cuppa! The bed itself is clearly going to last for a lifetime... I really didn't think they made beds like this anymore! Thank you so much!”

Helpful Report

Posted 5 years ago

“On January 22nd I ordered a “Low Oriental” bed frame and a set of floating shelves all to be finished in satin cinnamon and delivered at my home on February 12th. My order was confirmed and all seems right. Then, on February 11th, one day before my scheduled delivery, I received an email from Get Laid happily informing my their workshop had JUST received my order and that the bed had just gone into production. An hour or two later, I received a second email from Customer Services apologizing for “a delay in delivery,” stating my bed would arrive 5 days behind schedule. I explained that this was uacceptable, as I had paid for garunteed delivery and that they had more than enough time to produce my bed since I’d ordered it. I also explained that I had paid a deposit on movers to take my old bed and mattress and that I would be without a bed for 5 days. All I got were apologies. They wouldn’t even admit their own mistake when I brought up the production email agin and again. “We can not confirm the cause for the delay” was the only response I got. When my bed did finally arrive, I discovered, much to my chagrin, that it was finished in two different colors, and that my floating shelves would be ANOTHER day late because they were “too wet to put in boxes” as an email stated. Once the shelves arrived, they were a third, different color. In addition, the support slats all varied in length by an inch or less, some pieces lacked guide holes that others had, and the sanding done on the leg corners looked like a child had done it. Pictures were sent to the company and the situation was explained. The offered to replace the legs, which were the only prpperly finished pieces. Then they said they’d replace the head board and slats. Then they went back and said “Once the legs come in it will all look more cohesive. Different pieces of wood finish differently.” While that is true about wood, I currently have a bed finished in three very different colors. No refund was mentioned. When I did ask for one all the covered was the delivery fee. I then received a generic email offering the chance at a full refund if I enter and win an artistic bed photo competition. Ive sent enough pictures of their blunder to warrant a refund. The company is laughable. At least the bed doesn’t creek.”

Helpful Report

Posted 6 years ago

“Poor quality control leading to extremely disappointing experience with the product and absolutely shocking delivery and collections arrangements. I would never use this company again. I ordered a kingsize Chelsea bedframe painted white with under bed boxes. The bed arrived with numerous chips and scuffs on the paintwork and the frame was too small to hold a standard kingsize mattress ( it measured 145x195). The company offered initially to send replacement parts which would have meant taking bed apart and having to reassamble when I'd paid White Glove Service. But once it was established the frame was actually the wrong size they agreed to collect and refund, which will then take 14 days once the goods get back to the warehouse. Meantime I have taken THREE days off work so far. First a whole day waiting in for the bed to be delivered. It eventually arrived after 5 pm. And now this week I have waited in TWO whole days for the couriers to come and pick it up. No communication at all from couriers, but was told by Get Laid Beds that the first time they didn't come it was because the driver was sick. They claimed to have left me a voicemail but this was a lie. I hadn't no missed calls or voicemail on either landline or mobile that day. I was then given another delivery date for today. And a time slot of 4-7 pm. But no one showed up, again no communication from courier company and I have no idea as to why no one came and the bed is still here, with the mattress perched on top of the frame as it won't fit inside it. I am now faced with having to take a FOURTH day's annual leave for them to come and take it away. This is totally unacceptable and no one at either. Get Laid Beds or the Courier Company seems to care. Appalling.”

Helpful Report

Posted 6 years ago

Dear Ms Airey, Sorry to see you're rated us with one star, Firstly I wish to apologise for the situation you've been left in. Unfortunately there was a driver illness which caused the first missed collection of your return and we've spoken to the courier to find out why the second arranged collection wasn't completed. We're working hard to rectify this issue with your collection and is a rare circumstance for this situation to occur. Please be rest assured the courier will be attending our your new chosen collection date which has been arranged and we're also offering a discount of the items you've opted to keep. We value all feedback good or bad and will be looking to see what could be improved even in a unforeseen circumstance like illness. Please contact us should you wish to discuss the arrangements further for your collection. Kind regards, Andrew - Get Laid Beds

Posted 6 years ago

“My attic bedroom has really low eves and I had great difficulty in finding a bed that would fit under the eaves. Having this bed made is fantastic. The bed is strong and the slats are solid wood and thicker than you will find in most other beds. I have been able to fit a double wardrobe and a small chest of drawers in the room now which I didn't think possible. Thanjs so much and I would highly recommend this company for efficiency and service too.”

Helpful Report

Posted 6 years ago

“Bought a bed with under-bed storage. The price for under-bed storage was euro 0,00 on our confirmation. Good for us. As we had a discount on the bed already we thought this was an extra service. So we ordered. Delivery came and the under-bed storage was missing. We claimed this and the answer was that they had a problem with their website and we could get the storage with 30% discount? Unacceptable. We live in Holland. If we would have know the confirmation was not right we would not have ordered the bed at all. Now we can send the bed back but we first have to dismantle it. I will not recommend this company to anybody.”

Helpful Report

Posted 6 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,794 reviews