Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.41

4.4 Rating 1,922 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,922 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd April 2025

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daughter was after a new bed for her room. Struggled to find a decent single 4-poster bed online - lots to be found, but not single, or if they were, didn't look that great. The bed we found from Get Laid Beds was a fair bit more in price, compared to others, but certainly very solid and robust. No problems with service, nice to be able to choose a date for delivery, and item turned up on that agreed date.”

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Posted 1 week ago

“Stunning bed! True craftsmanship !!!”

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Posted 1 week ago

“Absolutely gorgeous bed and easy to put together with 2 people. Thank you! It’s sturdy and seems like it will last forever. I love that it has real wooden slats screwed down instead of those ones that pop off and break. I got the space saver platform bed so I can fit storage underneath it and the base doesn’t stick out beyond the mattress, giving you more room in your bedroom (and you’re less likely to stub your toe on the corner!). Best big furniture purchase I’ve ever made. x”

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Posted 1 week ago

“Website very easy to navigate, with a great range of products at very reasonable prices. Ordering process very simple and being able to pick a delivery date is really useful if the product isn't required immediately....would thoroughly recommend....”

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Posted 1 week ago

“Faultless really. Kept me updated and easy to use.”

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Posted 1 week ago

“Excellent service and helpful advice. I discussed my purchase with Ellie several times to ensure that my purchase met my needs. I had previously purchased the Ohio Chaise Lounge and I wanted to adapt it to a Day Bed style. The appropriate parts required were identified and made to my requirements. I was given a good delivery date which was met. The additional part has made the bed exactly as I required. This is top level individual service and craftsmanship. Thank you very much”

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Posted 1 week ago

“Wood is machined beautifully, with all the parts fitting together nicely. Delivered earlier than expected which is always a plus! Solid Cherry is very good looking, very happy!”

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Posted 1 week ago

“I have had the delivery of the two beds this morning however, I wanted to raise a few concerns. Firstly, there was some damage to the Low Oriental Bed (Space Saver). Secondly, the instruction manual we received for the Low Tokyo Bed was incorrect, we managed to get it together in the end but it took use longer than expected due to the lack of resources.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your concerns with us. We're sorry to hear about the delivery damage to your Low Oriental Bed and the issues with the instruction manual for the Low Tokyo Bed, its sister bed. We understand how frustrating this can be and appreciate your patience in assembling the bed despite the challenges. Your feedback is invaluable, and we'll be addressing these matters with our team to ensure improvements are made. Customer Services have issued a gesture of good will to you which will be processed within 14 working day as discussed. Best regards, The Reviews Team

Posted 1 week ago

“The worst delivery experience of my life -bar none. I ordered quite an expensive walnut bed from this company because it looked nice and I thought give a little UK company a chance. How wrong I was. Don't do it. The delivery was scheduled for Thursday 3rd April. We got rid of the old bed and waited in all day. No bed. I called up to betold that the delivery company only deliver to Devon on a Tuesday. Well why have a system that allows a Thursday booking then ? The girl on the phone was very apologetic, waited the delivery fee and said it would be out on Saturday between 10-1. Great i thought, mistakes happen. The bed was delivered on time and I set about assembling it. No screws or bolts !!! I checked everything, they were not there. How can this be ? With no bed however I had to go to B&Q to buy 70 items for £20. If I had wanted a DIY project I would have started one. Hours later the bed was finished and my wife said - don't give them a terrible review, phone them up. I did that and some officious man asked me for a £20 receipt. Frankly i was looking for more than £20 on a £2100 bed and if they really think i am trying to scam them I will just right a bad review and tell everybody I know not to make the same mistake. Get Laid - well i was screwed.”

Helpful Report

Posted 2 weeks ago

Hello Paul, I'm truly sorry to hear about your experience with us. It’s clear that we have let you down in terms of both delivery and assembly, and I completely understand your frustration. The Delivery company has made us aware of their postcode matrix yet this one was not stated as a limited area. Had we of known your order would not have been allowed to book in that area for that date. We are actively working to address these issues to ensure a better experience for all our customers. The Customer Service Advisor requested the receipt of your purchase so there would have been record for our documentation purposes only. We don't think you are trying to scam us. We were willing to cover the cost to you for our error. This would equal the amount you spent on the screws. Sadly without this we cant process the refund. If you would like us to proceed with this please email a picture of the receipt into customer service and we can have that issued. Kind Regards, The Reviews Team

Posted 1 week ago

“First time using this company, great service from initial queries to order placing and delivery.”

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Posted 2 weeks ago

“Our second purchase and very happy. Prompt delivery and relatively easy to put together. Would recommend 👍”

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Posted 2 weeks ago

“Unfortunately they failed to deliver some key parts (all the screws and fittings!) so I’ve had to put the mattress on the floor and keep my bedroom and house in a mess until I get the parts delivered. They apologised and sent the missing parts out via Royal Mail, but no compensation and no expediency. The bed looks good and well made, can’t say more about it right now!”

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Posted 2 weeks ago

Hello Brian, I have looked through your correspondence with our customer service department and can see there have been failings on our part. We value your feedback and will look to improve our standards in ensuring there are not missing fittings from orders. I am glad to hear the bed itself has met your standards. Chris

Posted 2 weeks ago

“Bed received without the attachments to build it. The wood looks nice enough, but as it stands (or rather, doesn't) it's just multiple lengths of wood. I called last monday and was told the screws etc would be sent 24hr tracked - they did not arrive by Friday so I called again. Apparently they were actually sent 1st class on Tuesday 25th, so I patiently waited til Monday's post had been and gone before calling again. On calling, I was told they don't send such small items tracked, but they'd send out a new batch of screws again (untracked). You'd think that they'd want to ensure their goods arrived, but apparently correcting for delays and mistakes in a timely manner is not part of their customer service policy. Anyway, it is now Wednesday 2nd April and I have just been informed my items are 'awaiting collection' by royal mail. Will they ever arrive - who knows? Now I'm not sure where I stand or whether my bed will ever stand. One thing I am certain of is that the company's customer service policies need to be looked at and more effort should be made to ensure their products arrive suitable for use.”

Helpful Report

Posted 2 weeks ago

Hello Jonathan, I would like to thank you for your feedback. I have looked through your conversations with our customer service department and have identified failings with our service. I can see that you have now received the missing items so could you please confirm you are happy with the bed to hello@getlaidbeds.co.uk as if you are not we would like to assist further. I am sorry for the numerous issues you have had and we will take your feedback forward to make sure we improve our products and services. Chris

Posted 2 weeks ago

“Get Laid Beds don’t just have the best name is the bed frame industry… they also happen to make the highest quality beds around! They honestly have so many options and colorways it’s guaranteed that you’ll find the perfect one for you. I picked the Low Platform bed in the “Cinnamon” color, and let me just say… WOW… it surpassed my expectations. I’ve gotten compliments from everyone who’s seen my bed. It’s beautiful and high quality. 10/10 could not recommend more :) Thanks guys !”

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Posted 2 weeks ago

“Great experience overall. Fast shipping (internationally), solid value, and the bed arrived and was just as advertised. PERFECT bed for a loft space.”

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Posted 2 weeks ago

“Easy to order, good communication and delivery in timed slot”

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Posted 3 weeks ago

“A company which fails to advise properly on the construction of the product it sells”

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Posted 3 weeks ago

Hello Lesley, Thank you for your feedback. I have looked through your order and cannot find any correspondence from yourself to let us know of any issues you have had with the construction of your bed. It is imperative for us to receive feedback on how we can improve our products/services. If you could let us know via email to hello@getlaidbeds.co.uk we would love to hear your feedback and help you in any way we can. Chris

Posted 2 weeks ago

“We absolutely love our Oxford bed frame and underbed storage box, both in the coffee bean stain. The bed frame is sturdy as well as stunning. It's located in our cabin and we wanted to pick something with warm, wood tones to match the aesthetic but also be sustainable. This frame was the perfect solution for us. The fact that the team at Get Laid Beds takes great care to give back to the planet with planting trees makes makes us love the company even more. We're working toward finishing up another bedroom in our cabin and intend to purchase two more bed frames from Get Laid Beds!”

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Posted 3 weeks ago

“This is our second bed from this brilliant company. An early issue with the Shoreditch headboard was quickly sorted thanks the assembly guys (Peter, Ben, Cy and Adam) and the very helpful Trisha, Beth and Ellie in customer service. The whole process of delivery and assembly was very straight forward and backed with excellent communication and stellar customer service. Strongly recommend this company!”

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Posted 3 weeks ago

“Love the ordering process, from beginning to end you made the purchasing enjoyable. Product was beyond our expectations and hand crafted. Something you can’t find for normally double the price. Surprisingly the delivery was very quick, extremely easy to put together, extremely well built and handcrafted. Overall a 10/10. Please continue what you’re doing, there’s nothing else like this available,”

Helpful Report

Posted 3 weeks ago

Getlaidbeds.co.uk is rated 4.4 based on 1,922 reviews