Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.44

4.4 Rating 1,680 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,680 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd November 2024

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice bed with comfortable, quality mattress. Pleased with purchase and with delivery - very helpful.”

Helpful Report

Posted 2 weeks ago

“Easy to order. Good quality. Arrived on designated date. Easy to assemble.”

Helpful Report

Posted 2 weeks ago

Hello Renee, Thank you for your review! It's great to hear that you are happy with your order! Chris at GLB

Posted 1 week ago

“Great service from start to finish! Delivery was on time. The bed was easy to assemble and is very sturdy. We found it easier to use an electric hand drill and a rubber mallet! All pieces were very well made you can just tell they are made at the best standard! If we ever need any additional beds we will defiantly back!!!”

Helpful Report

Posted 2 weeks ago

Hello Naomi, Thank you for your review! I am glad to hear everything has went well with your order! We will be very happy to receive more orders from you if and when you need any additional beds! Chris at GLB

Posted 1 week ago

“Really very impressed with this bed. We got it for our 4 year old son who was transitioning out of a cot bed. Build quality is second to none. Absolutely solid. My husband put it together and remarked how well it was constructed, slotted grooves that are precision manufactured. I'm so impressed with how well made it is that when the time comes for us to upgrade our bed I'll be buying from here again. Delivery was also great. Kept up to date with shipping etc and delivered faster than expected.”

Helpful Report

Posted 2 weeks ago

Hello Kaylie, Thank you for your feedback! I am so happy to hear that you are impressed with the bed and how easy it was for your husband to assemble! I really hope your son has has a smooth transition from cot to his new bed and is enjoying the bed as much as I enjoyed reading your review! Chris at GLB

Posted 1 week ago

“Visited the showroom today. Ellie was very helpful and friendly when looking for matress.”

Helpful Report

Posted 2 weeks ago

Hello Monica, I am glad you enjoyed your visit to our showroom and thank you for the kind words about Ellie! Chris at GLB

Posted 1 week ago

“Thank you for delivering the bed as arranged. But the instructions and screws were not enclosed, I had to go and buy them.it would be better if this had been checked”

Helpful Report

Posted 2 weeks ago

Hello Jen, Thank you for your feedback. I can only apologises that the screws and instructions were not enclosed in your order, this is not a standard we accept here at Get Laid Beds. If you still need to be reimbursed for the screws, please do email your receipt into hello@getlaidbeds.co.uk so our customer services team can assist you. Chris at GLB

Posted 1 week ago

“Reliable service with good communication.”

Helpful Report

Posted 2 weeks ago

“Made and delivered very quickly. Excellent quality”

Helpful Report

Posted 2 weeks ago

Hello Nikki, Thank you for reviewing both our product and company it is much appreciated! I am glad you are happy with your product and hope you continue to enjoy. Chris at GLB

Posted 1 week ago

“We have been impressed with quality of product - small ottoman double divan with storage and high level of customer service. Ian”

Helpful Report

Posted 2 weeks ago

“Bed arrived a day later than expected. Instructions to assemble were a little difficult to follow but luckily I had my sister to help me with the assembly. Lovely day bed and would highly recommend”

Helpful Report

Posted 2 weeks ago

Hello Lorna, I have just replied to a piece of feeback from yourself regarding our product but I'd like to thank you for the feedback on the company too! We are currently working to make our instructions clearer and I can only apologise that your order arrived a day later than expected! However I am really happy than you love the day bed and thank you for recommending us! Chris at GLB

Posted 1 week ago

“High quality bed, surprisingly easy for one person to assemble. Feels sturdy and well made”

Helpful Report

Posted 2 weeks ago

Hello Myles, Thank you for your feedback! It is great to hear that you found the bed easy to assemble and I hope you continue to enjoy your order. Chris at GLB

Posted 1 week ago

“Good service and delivery. We didn't have any problems. The instructions to build the bed were terrible though.”

Helpful Report

Posted 2 weeks ago

Hello Anna, Thank your for your feedback! We are currently looking at our instructions and will continue to strive to make them better! Enjoy your bed! Chris at GLB

Posted 1 week ago

“Very pleased with bed. Solid and well made. Delivery on time and assembled with ease”

Helpful Report

Posted 2 weeks ago

“Very helpful on the phone when discussing options and delivery times. Delivered exactly when they said it would be and assembled quickly in our room of choice. All in all good customer service and l am happy to have a fantastic quality, aesthetically pleasing, comfortable and solid bed which was made in the UK.”

Helpful Report

Posted 2 weeks ago

“I’ve had my bed a couple of years - it’s very comfortable and looks good. I had a bit of a struggle finding the right size mattress protector/sheets for an unconventional size mattress, but have now bought your own brand (as I should have done to begin with) and they’re excellent. One small issue - when we bought our bed your home assembly service wasn’t available in Scotland, so we had to assemble the bed ourselves. It’s hard work, specially for a couple of pensioners! Good if you could extend this service to Scotland.”

Helpful Report

Posted 2 weeks ago

“Really happy with the workmanship and the design. I bought an emperor bed with headboard.”

Helpful Report

Posted 2 weeks ago

“Good quality, lovely looking bed frame, delivery on time.”

Helpful Report

Posted 2 weeks ago

“Very easy process from order to delivery, with a date set at purchase. The build was relatively easy, and I felt the instructions were clear and screws packaged well. It was helpful receiving the order in multiple boxes also as it made it easier to store before we were able to build. The bed looks great, feels really sturdy, and I'm pleased that I opted for Get Laid to purchase from!”

Helpful Report

Posted 3 weeks ago

“Very pleased with the service received. The chat function on the website was helpful in determining which model to order.”

Helpful Report

Posted 3 weeks ago

“Bed arrived with no screws or instructions, having taken a day off work to receive the delivery and build it. Customer service not very apologetic or helpful, advised I could go and buy some myself and they'd refund up to £10, something that rang alarm bells as it clearly happens regularly. Screws arrived a whole week later (!), still without instructions which I printed off myself. Bed was very difficult to build from the instructions that were not clear, the screw holes were only marked not drilled which made it more difficult. It creaks a lot. Wishing I had just bought a bed from John Lewis to be honest.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave a review regarding your experience. We are very sorry to hear you were missing screws and instructions. The Customer Service Team suggested the alternative of a partial refund to purchase screws as a quicker resolution for you rather than waiting for the missing parts to arrive via delivery. Instructions were supplied via PDF. We are very sorry you felt this was not acceptable alternative. If you are unhappy with your frae please do feel free to contact customer service to arrange a return. We understand it can be very frustrating when such errors occur. Your feedback has been given to the relevant departments to manage and make changes where possible. Kind Regards, The Escalations Team

Posted 2 weeks ago

Getlaidbeds.co.uk is rated 4.4 based on 1,680 reviews