Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,791 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,791 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsive and helpful customer service throughout. Prompt delivery, quick assembly and stylish bed with extensive storage. For a reasonable price too. Very happy with the service and product.”

Helpful Report

Posted 2 years ago

“Great solid bed, lovely workmanship. Easy to assemble with an electric screwdriver or by hand if you have strength. Had ordered 2 beds about 10 years ago from this company and pleased to say quality has remained high. Those older beds remain sturdy and still look good. Will use company again when needed. There was an issue with only part of the bed being delivered on the day specified, the other part arrived the next day. Problem of the courier, not the company, since both parts had been sent out the same day. Little annoying since I had waited in all day and you aren’t given a time window. Customer service can’t be faulted. Answered phone quickly and kept me informed.”

Helpful Report

Posted 2 years ago

“Would definetly avoid. The whole experience was ridiculous, starting with delivery. Ordered and paid for the bed to be delivered on 23/05, but nothing arrived and not been notified of any delays. Contacted customer service to ask what's going on, as not bed not arrived and was promised a call back shortly - nobody bothered. Contact them next day, to see what's going and "they need to check". At the same time, informed them I will be away for the next 2 weeks, and if the cannot deliver on the day, not to deliver until my return - same story "we'll call you back shortly" but no-one bothered again. Of course the bed gets delivered first day I am away - the driver basically ditched it on my neighbour's front door and drove off before she had a chance to say anything - bed now needs to stay there for foreseeable future. Upon my return, find out there is various damage on the bed - contact customer support again and the response is "assemble the frame and probably you won't see the damage, if anything is showing you might cover it with a throw(!)". Ask for a delivery refund, so I can buy the neighbour a bottle of wine - completely ignored. Start assembling the bed, find out screws are missing, being told to either sour e myself or they will send over - another few days lost until these arrived. Finished assembling the bed, damage is still visible and find out bed creaks like there is no tomorrow - they tell me to send over a video, so I did. Response? Start disassembling the bed trying to figure out what's wrong with it. At this point I give up as had enough of dealing with it, so send an email informing them my patience is out, to which response is "is the bed still creaking?". Yes, it's still creaking”

Helpful Report

Posted 2 years ago

“I ordered a super king size ottoman bed and paid 2000. on the delivery day, the guys arrived early and started to assemble it. At a certain point, they started to leave. They told me that a part was missing and that I'd need to speak to Customer Support who would offer a speedy, fix it next day, service. Meanwhile the mattress is standing vertically. They suggested that I put the mattress in the half completed bed frame, Heath Robinson style, in the mean time. I immediately contacted the Customer Service, they proposed a delivery date in 6 days time, I replied immediately and said yes. A day or so later, I received a confirmation email of the new delivery date, but in 2 weeks time, not 6 days time. when I contacted them and asked them why, they told me that I had not replied quick enough. So today is delivery day hopefully. The company feels like it is staffed by low paid, unskilled workers. It feels very sloppy, with a lack of attention to detail. I thought I was buying a Mercedes, but now I think I'm buying a Mercedes thats been put together by beginners.”

Helpful Report

Posted 2 years ago

“First class from start to finish. Good communication. Kept to delivery, used reliable courier. Beautifully made and easy to assemble with a little time and care. Good colour choices to match flooring. Absolutely delighted. Took me hours researching online to find this company but it was worth it. I'll try to get a photo without the 4 dogs on it!”

Helpful Report

Posted 2 years ago

“Bed was delivered when stated and is very sturdy. The men that built it were not that friendly, get in and out with little interaction.”

Helpful Report

Posted 2 years ago

“Good quality sturdy well made bed base. Arrived in due date. Easy to assemble. Thanks. Would use again.”

Helpful Report

Posted 2 years ago

“Absolutely awful service. If you’re looking to order from this business think twice. When things go wrong they will make no effort to rectify. They will be condescending, fob you off and then go on to cancel your order without your say so. Their website has different delivery dates to what is offered on the telephone. You will be waiting at least 2 weeks. The website has issues processing payment. Misleading delivery times on the website. When you raise a complaint it’ll most likely be dealt with by the person you’re complaining about or who processed your initial complaint. These people managed to really screw up. I would not recommend them to anyone who values service and experience. Can’t comment on the product as they cancelled the order without my say so. But I wouldn’t want to sleep where this came from anyway.”

Helpful Report

Posted 2 years ago

“Medium pet bed Good: + Well made overall. Wood feels sturdy + Good paint job + Arrived on time + Easy to assemble + Looks good Bad: - Defect in one of the legs means the headboard isn’t flush - Two slats too wide to fit Really annoying: I asked customer service for the internal dimensions before purchase as we already have a mattress. I was told that the dimensions on the website ARE the internal dimensions, which seemed odd so I pressed but the agent insisted: yes, the website dimensions are definitely internal. Bed arrived: the agent was wrong, I now need a new mattress. Would have bought elsewhere if I had known! I then took the time to email and the response was pretty much ‘oh, sorry about that’… Summary: bed pretty good, though their quality control a little subpar. Customer service: pretty rubbish.”

Helpful Report

Posted 2 years ago

“Really well made quality finish good instructions and overall good solid bed”

Helpful Report

Posted 2 years ago

“We visit a showroom where it has a glossy look and feel and initially get great service when we order. The bed we chose is there to see, assembled and looks and feels just right. We order it with a mattress and assembly for something like fifteen hundred quid. In the grand scheme, that’s a lot for a double bed, but that’s ok. The delivery is rapid but problem one comes with delivery and assembly. The delivery folks not only don’t build the entire bed, they damage the bed while they’re doing it and then scarper before we saw - they literally just downed tools and left with not a word. Didn’t tell us they’d finished, didn’t ask us to sign, didn’t even say goodbye. It felt like they ran off to not get caught. So, I have a bed that wasn’t fully put together, that has been damaged by sloppy workmanship and where it was put together, the build quality is like a toddler making a Lego set. There are gaps in panels, things not screwed together flush, supports not screwed on tightly - it’s a bit of a horror show and stinks of a shoddy rush job. When it comes to putting it right, Get Laid’s customer service is so inflexible, so lacking in user friendliness, fails to grasp the situation to such an extent that the only way they can fix their own staff’s hash of delivering and building the bed is to put us to considerable trouble involving the hassle and faff of returning a bed to them, getting a full refund and ordering another one while our four year old (who the bed is for) does what…. Sleeps on the floor? Why is it not possible to collect the bed and deliver one that isn’t damaged? I’m sure there will be some half baked, can’t be bothered, logistical drivel to ‘explain’ it. An initially good customer experience when buying ended up as a MasterClass in not cleaning up your own mess. So if nothing goes wrong, Get Laid are fine. If something does, my experience has been that they’ve been dreadful at fixing it. I’d suggest looking at the reviews here - the poor reviews have a theme - it revolves around the delivery staff and their capabilities. Guys - get a new logistics partner. When c. 8% of customers reviewing you say similar things, it’s time to listen.”

Helpful Report

Posted 2 years ago

“So easy... ordering is simple, straight forward and fast! Bed was delivered on time and I had chosen to put together myself. It came with all clear instructions and took 30 mins to assemble (one person!). Good quality, sturdy bed - just love it!! Will definitely order from them again”

Helpful Report

Posted 2 years ago

“Easy ordering and a good quality product, the guys who delivered and assembled were very professional and had the job done rubbish removed and on their way in 20 mins, perfect.”

Helpful Report

Posted 2 years ago

“A feel good experience from the set off. Excellent and easy site to manoeuvre around to order, swift response/confirmation and continued contact thru' to delivery which was quick and efficient. The bed itself is delightful and well made plus two storage drawers which are robust and easy to use. I would recommend Get Laid Beds to anyone who wants quality at a good price.”

Helpful Report

Posted 2 years ago

“Great service! Good communication and bed was installed in 10 mins!”

Helpful Report

Posted 2 years ago

“All round very good service from the website usability, simplicity of the ordering process, update status, delivery and finally instructions which were easier enough to follow. The product itself is fine the bed itself looks decent and sturdy following assembly the quality of the wood could be debated but you get what you pay for. Overall happy customer and based on my experience would recommend.”

Helpful Report

Posted 2 years ago

“Just received a white four poster double bed for my 8 year olds bedroom. Plus drawer storage underneath Highly impressed with the service provided by you guys, and the quality of the bed (great finish and high quality and so solidly made). Theres even an amazing wood smell currently “floating around her room”. Decided i’ll be buying an additional oak finish poster bed from you shortly for the master bedroom.”

Helpful Report

Posted 2 years ago

“The king size ottoman bed frame we ordered is perfect. Lovely deep storage, while looking robust and pretty!”

Helpful Report

Posted 3 years ago

“Lovely well made bed, everyone who sees it compliments how different it looks!”

Getlaidbeds.co.uk 5 star review on 11th January 2022

Helpful Report

Posted 3 years ago

“I bought a super king-size bed from GetLaidBeds. The slats in the bed are 183cm so 3cm bigger than they should be. I now have a gap between the side of a bed and the mattress. I never imagined that considering I paid 1000 pounds for the bed, it would not follow the standard sizing of 200cm x 180cm. When I complained using their online chat, I was offered no apology and instead was told that people don't complain to them about the size. Well here is your complaint. If I could give you zero for both your product and customer service, I would. Another letdown was that they were not offering assembly for the area I live in so we had to assemble ourselves. This wouldn't be a problem, as we normally assemble all our furniture ourselves. But this time, there were 2 sets of different slats, with no way of knowing which ones are for the bed and which ones are for under-bed storage. Their manual is useless and to this day I don't have the under-bed storage assembled. Platform Bed (No Headboard) - Bed Size: 6' - Super King - Type of Slat Base: Standard Slat Base - Fixed - Solid Bed Frame Finish: Solid Oak (Satin) - Style of Bed Legs: Tapered Modern Underbed Storage Box - Underbed Storage Box Size: Full Box (184 x 59cm) - Solid Finish: Solid Ash (Satin)”

Getlaidbeds.co.uk 1 star review on 21st December 2021

Helpful Report

Posted 3 years ago

Getlaidbeds.co.uk is rated 4.4 based on 1,791 reviews