Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,784 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,784 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase - our bedroom is a converted loft room and has a minimum height of a metre, so I didn't want to use too much of that height with a bed frame, but didn't want it to feel like a student house with a mattress on the floor. We ordered the Tokyo bed in satin solid oak and it looks gorgeous in the space, and most importantly gives us back the headroom to sit up comfortably in bed. We got the side tables as well as we don't have loads of space around the bed and overall really pleased. The only thing I would say is that it would've been great to be able to get the bed assembled on more days - my partner had to do it alone as I was away and it was quite a lot of parts, but because we needed delivery on a certain day we couldn't order it with assembly. Would recommend Get Laid in a heartbeat though!”

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Posted 11 months ago

“Efficient and helpful. Great quality bed and installation”

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Posted 11 months ago

“Easy to deal with and even easier to build… looks and feels solid”

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Posted 11 months ago

“After an error with delivery, Get Laid customer service was so helpful. Beds are fantastic quality.”

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Posted 11 months ago

“Great, sturdy hight sleeper bed. Superb quality, solid wood. It was a really tough job to build it, the wood is too hard for the screws so even a professional electric screwdriver struggled with it. If i order again i will definitely use the assembly service. My only issue with the design is the ladder, the steps have little gaps in between and feels a bit slippery, hope it won’t be an issue.”

Getlaidbeds.co.uk 5 star review on 2nd March 2024

Helpful Report

Posted 11 months ago

“Very happy with the bed and assembly service”

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Posted 11 months ago

“Well constructed, relatively easy to assemble. Underbed drawer could not be totally completed as a few screws were too long, but that can be rectified later. It is not easy to pull out as there are no handles or hand slots.”

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Posted 11 months ago

“We have received damaged bunk bed for kids and we did refused to take the product on delivery. Now our kids has to sleep on the floor on mattress as we do not have any bed for them, this is really unacceptable. We have been told the replacement bed will be delivered but till then our kids need to sleep on the floor. When we asked for compensation for the inconvenience that is what we got as a response. "In regards to a partial refund, unfortunately we do not offer this alongside a full bed replacement. Please accept my apologies for any disappointment caused. If you wish for a refund we can cancel your replacement for you and issue a full refund." They are very arrogant and not best provider, very poor customer service.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for taking the time to leave a review. We are very sorry for the aesthetic issues you had with the finish on the bed frame. To avoid any disappointment the delivery team should have assembled it for you to use in the meantime while we made a whole new bed for you as structurally this would not have caused any issues to you. We are very sorry that our procedures in resolving your issues did not meet your expectations. I can see that the customer service team were polite and clear throughout the communication. Your full replacement bed frame was delivered and assembled the following week, due to all of our products being made to order the was the earliest we were able to make the replacement and provide the assembly service. Please accept our apologies for any disappointment caused. Kind regards, Escalations Team

Posted 10 months ago

“Amazing from start to finish”

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Posted 11 months ago

“Perfect for our attic bedroom”

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Posted 11 months ago

“Wry well made bed. Excellent construction by a delightful young lady.”

Getlaidbeds.co.uk 5 star review on 27th February 2024

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Posted 11 months ago

“Very pleased with our king size Oxford bed. Easy to order from their website at a good price. Lots of choice too. Delivery was excellent and we paid a little more for delivery to the bedroom. Overall, would highly recommend the company.”

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Posted 11 months ago

“Could not assemble my beds ( 2 of them ) am awaiting return of my assembly fee ,”

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Posted 11 months ago

“Very happy with our new king size bed. Was delivered to our room of choice and quite straight forward to put together. The only thing was that we needed to screw down each slat (there wasn’t pre built slots or holes for this). But the overall finish is sturdy and looks great.”

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Posted 11 months ago

“Very smooth and trustworthy. Very good quality bed frame”

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Posted 11 months ago

“The bed is OK, but for the price I expected better. However, only 18 of 90 (20%) of the screws and screw cups were delivered. I was offered next day delivery for the missing hardware, which meant completion of my son's bedroom would be delayed (bearing in mind everything was timed for during school half term), or I could purchase the hardware myself up to the value of £10. Because there was so many missing, the hardware cost ~£15 and additional compensation has been declined. So, I recommend you don't plan to build any Get Laid Beds product on the day of delivery, or, be prepared for a trip to screwfix and some unexpected costs, frustration and admin.”

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Posted 11 months ago

“Very pleased with the space saving design and the wood was a nicer finish than expected. Some of the screws were very hard to get in with a hand screwdriver but I managed it eventually. The instructions could also be a little clearer, especially for the slats, although it's fairly obvious what needs to be done. Mattress is very comfortable and all in all, a good purchase.”

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Posted 11 months ago

“Easy ordering process, excellent communication throughout and quick, friendly and efficient installation.”

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Posted 11 months ago

“When ordeing the bed I specified a date as this was a present for my son. Upon delivery only 3 of the 4 parcels turned up. The 4th was lost. It took a lot of emails, phone calls and messages to GLB and Panther. I also had to escalate this within GLB as the responses given were poor. I did manage to get it delivered within the week, but sadly not in time for the birthday. The quality is good, and it was easy to put together. Not sure I would put myself through this again.”

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Posted 11 months ago

“I think the product (Low Fuji attic bed) is excellent quality and should last for years to come, and I am very happy with it. However I built it myself and the instructions were very confusing. The list of contents on the paper instructions did not match what I had been sent, also the 3D image on the website did not match what I was supposed to build. I got there in the end with customer service who were great, but they really should include instructions on the website that exactly match the product ordered - it would have saved me a lot of time!”

Helpful Report

Posted 11 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,784 reviews