Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.43

4.4 Rating 1,726 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,726 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd December 2024

269

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my two single beds.. the quality is superb and the service excellent.. highly recommended christian schmitt”

Helpful Report

Posted 2 months ago

“Fantastic! Start to finish absolutely brilliant. Excellent prompt responses to all queries and questions whilst looking to purchase from the admin team. Clear information throught the process and the team that delivered and built the bed for me - absolutely superb. I highly recommend.”

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Posted 2 months ago

“Great experience. Highly recommend.”

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Posted 2 months ago

“Good service and quick delivery in timescales noted. Minor dents to visible elements hence not giving 5 stars.”

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Posted 2 months ago

“Oh what a lovely firm and great web site to be able to choose our new bed. I was super happy with our new Oxford Bed and Every Night Mattress (firm). It was so helpful to have the visual tracking so I could see how far the delivery was from me and had the kettle on for them. All the chaps were super pleasant and whilst I could have put the bed together myself, it was lovely to have the team do it so quickly for me, well worth the small extra cost. The bed feels so sturdy and the 'firm' mattress is great (firm, flat but not rock hard); it's also much lighter than our old one so will be much easier to turn and flip.”

Getlaidbeds.co.uk 5 star review on 16th October 2024

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Posted 2 months ago

“Beautiful bed, our second. They are strong and well made, should last forever, highly recommended”

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Posted 2 months ago

“Bed is amazing and good value for money when in the sale. The bed is sturdy and well built, there were no issues with assembly other than the instructions could be a little clearer IRT pieces that need to be in a specific orientation... Only negative was the turnaround time from ordering to delivery as it took roughly 2 weeks to be delivered, the company offer a faster service at double the delivery rate hiding additional costs.”

Helpful Report

Posted 2 months ago

“The bed was fine but I was very disappointed with the quality of the drawer under the bed. The pieces of wood were not all the correct length which made it very difficult to put together. In addition the instructions were really hard to follow and there weren’t enough screws. When I called customer service to complain I was told I’d have to take pictures of the pieces of even though I explained it had already been wood. If you are looking for something which is easy to put together, I would suggest looking for an alternative.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience. We sincerely apologise for the disappointment you encountered with the quality of the drawer for under the bed. We understand that encountering incorrect length of wood pieces made the assembly process quite difficult and the instructions were not as clear as they should have been. Furthermore, we are sorry to hear about the lacking number of screws provided. We apologise for any inconvenience caused and understand your frustration. The Customer Service team will request images and measurements from you to be able to assist you and accurately record errors so that the Production QC team can be made aware. If you do wish to have this rectified please do follow the Customer Service teams advice, they are more than happy to assist you with replacement parts for your under bed storage draw. Kind regards, The Escalations team.

Posted 2 months ago

“Overall very happy with GLB. Only slight issue was the delivery. We organised to work from home to recieve the delivery on the Friday as per our order, but only 5 or the 6 boxes were delivered. So the following day (Saturday) we had made clear to remove old and build new bed was not possible. The last box arrived on the Monday after! So we had to wait until the following weekend to finally build our new bed. All happy now. It is a nice and sturdy feeling bed. Feels well constructed. Easy to fit together, looks good. Would still recommend.”

Helpful Report

Posted 2 months ago

“Our bed was delivered on time no problem, and I even managed to change the delivery date at short notice. But things went down bill quickly after delivery when we discovered there were no instructions or screws in the boxes. After contacting customer service they agreed to send it out on 24 hour courier but it unfortunately took 2 days to arrive and we soon discovered they had sent out the wrong instructions with the wrong screws! By this point we have missed the window to get the bed assembled by the weekend for our kids. When I contacted customer service (again) to make a complaint and ask for the screws to be urgently delivered it had been 6 days since delivery. By the time we (hopefully) receive the correct screws it will over a week! I was not offered any compensation after the first mistake. By the second mistake I pushed again and the offered me a small refund. The only reason this review is not a 1 star is because the original delivery was one time! And they agreed to at least a small token of good will. But Disappointing customer service overall given the amount of money the beds cost.”

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Posted 2 months ago

“Wonderful bed, we are so happy with it. Love the wood, it feels very good quality and looks so chic.”

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Posted 2 months ago

“Delivery crew arrived on time and put the bed frame together in a timely manner. Very happy with the result.”

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Posted 2 months ago

“Really pleased with my daughter’s new bed. Great quality product, lovely wood smells amazing, good price, really easy to order, arrived when it said, really easy to assemble. Thank you”

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Posted 2 months ago

“We are very happy with the service provided by Get Laid Beds and would recommend them. We ordered an Ottoman storage bed for our new build house as we needed extra storage. The men arrived promptly two days after our move and despite some difficulty in finding us (not their fault, postcode not showing yet on Google maps!), they quickly set up the bed and showed us how to operate it. They were cheerful and courteous and did a fantastic job. We are very pleased with the new bed, it is extremely comfortable.”

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Posted 2 months ago

“Great style and service.”

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Posted 2 months ago

“Great Product and even better customer service! Very pleased and will be using again.”

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Posted 2 months ago

“Great quality bed frames.”

Getlaidbeds.co.uk 5 star review on 12th October 2024

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Posted 2 months ago

“Very disappointed. I placed an order with George Dax 29th August. I paid into your bank to save you credit card fees as arranged 30th August reference 214019, the Order ID in your email 29th August. I was very clear with a delivery date Wednesday, 25th September 2024. We arrived a day before from Australia to take this delivery and build and use the beds. Your systems failed. You failed to recognise the payment. You cancelled the order. You failed to let me know you cancelled the order. This is terrible and very rude! You had the money but you never made an effort to connect it to my order. The order did not arrive as needed. I spoke to an American Cara, I think. She did her best to correct the problem and we got our beds 4th October, just 3 days before we returned to Australia. I thank you for fixing the problem. No formal apology from your management nor any credit for the massive inconvenience has been received. The beds look great.”

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Posted 2 months ago

“Amazing bed! Customer service was very helpful and we are very happy”

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Posted 2 months ago

“Where to start…the bed is absoloutely beautiful. Handcrafted, hand cut and stunning! I am so, so glad I ordered from this company, supporting independent businesses is so important and every single detail is just brilliant. The branding on the bed slacks is such a lovely little addition. If you’re looking for a quality bed that’s going to last you a lifetime… look no further!! 10000/10”

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Posted 2 months ago

Getlaidbeds.co.uk is rated 4.4 based on 1,726 reviews