Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.42

4.4 Rating 1,787 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 1st February 2025

Anonymous

Getlaidbeds.co.uk 5 star review on 29th January 2025

JANE DRYLAND

Getlaidbeds.co.uk 5 star review on 28th January 2025

Kristina Todorova

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic! I am so impressed with this company. They were super helpful on the telephone whilst I was investigating their products and making my decision. All the staff I spoke to (I called several times!) were very knowledgeable and keen to assist. We had the bed delivered to Europe so this was an added complication but incredibly the bed arrived precisely on the day specified with no issues at all. The bed is well made and very sturdy. It was easy to put together and most important is incredibly comfortable. This was a really good investment and I would highly recommend Get Laid Beds.”

Getlaidbeds.co.uk 5 star review on 11th April 2023

Helpful Report

Posted 1 year ago

“Absolutely great service! We decided to take the 200 mile round trip to their showroom and are so glad we did. The young woman in the showroom was lovely and extremely helpful. The colours on the website are indicative of the actual product but there is no contest for feeling the product. That said we were given a sample of the walnut and it did the job too. The updates were very useful and the live tracking on the morning of delivery was great. Finally, the delivery team, Franqui and David were pleasant and efficient in and out in no time taking the rubbish away with them. I would definitely recommend Get Laid Beds.”

Helpful Report

Posted 1 year ago

“I have ordered double Oxford bed frame. The wood looks good and solid. Ordering process was easy and being able to pick your delivery date is great. Website is full of information and good quality guides. Well done!”

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Posted 1 year ago

“An exceptionally high quality item of furniture, ready for delivery on the promised date. Easily assembled with the help of an electric screwdriver. I'm thrilled with my comfortable Modern Ohio day bed and mattress.”

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Posted 1 year ago

“Good communication and east ordering process”

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Posted 1 year ago

“Good service all round.”

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Posted 1 year ago

“The service was excellent and the bed was great and easy to build”

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Posted 1 year ago

“Installers are incredibly friendly and speedy.”

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Posted 1 year ago

“Really beautiful, amazing quality beds. Sturdy and well-made. I'd highly recommend buying beds from this company!”

Helpful Report

Posted 1 year ago

“The overall quality is not what I would expect. Some of the drilled holes were half a centimeter further than the holes in the frames, making it impossible to screw in some of the screws. The large screws for fixing went through without even being fully tightened. The dimensions of some identical parts were different, which makes the bed not quite level. I assembled it, but I have put together a lot of furniture, and I haven't seen such low quality in a long time.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very sorry to hear you had such a difficult time assembling the bed frame. We have had no communication from yourself other than this one star review. Had we of known you were unhappy we could have assisted you to get it resolved. Please do not hesitate to contact Customer Service if you wish to have us look into this further. Please email hello@getlaidbeds.co.uk with your order ID in the subject title and a brief description of what has happened. The team will require clear photos of the quality issues and the incorrect dimensions. Please accept our apologies for any frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 1 year ago

“Excellent service, start to finish. Order arrived on expected date, with a call from Zac and Cy 15 mins before arrival. Bed delivered and constructed with smile by your lovely gents in under 15 minutes. Superb service for our 2nd bed from get laid beds. Thank you all.”

Helpful Report

Posted 1 year ago

“Really solid bed for the money, looks nice and was pretty straightforward to put together, although I can imagine it would take a while without a powered screwdriver. Still not got laid though, I maybe missed something in the instructions.”

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Posted 1 year ago

“Brilliant from start to delivery and the bed looks great. Thank you.”

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Posted 1 year ago

“Excellent product - I'm now sleeping better than I have in years - and excellent customer service at all stages, both before and after purchase. I really can't think of anything negative to say at all. Oh, and the little gizmo which allows you to track your delivery is also brilliant, so top marks all round.”

Helpful Report

Posted 1 year ago

“I am pleased with the purchase. It was easy and the staff were helpful to assist me to choose the bed I was looking for. The bed looks nice and strong. I am unable to comment on how comfortable it is as I bought it for our new home and we have not moved in yet.”

Helpful Report

Posted 1 year ago

“Brilliant service, efficient in every way. Couldn’t be happier with our low bed, made to measure.”

Helpful Report

Posted 1 year ago

“Ordering was simple and when I called to change the delivery day, service was really good. Unfortunately, the full white glove service wasn't available in Cornwall, so I had a carpenter friend help put the bed and drawers together. I ordered a 4ft bed and 4 storage drawers having made various phone calls to Get Laid Beds customer service where I was told that 4 drawers wouldn't fit under a 4ft bed (despite the measurements suggesting otherwise, although these were also incorrectly printed on the web site). I went ahead and ordered 4 drawers anyway and they fit perfectly well with space to spare, so I find it odd that staff don't know their own products. The instructions for putting the bed together could have been clearer. The headboard was difficult to assemble due to it not having pre-drilled holes for the screws and the wood kept slipping. Putting the drawers together was even more difficult, getting the wood slats to fit was really very hard for two of the drawers and they had to be forced to fit. Also, the 30ml screws (which were missing altogether from one pack) were too long for the job they were intended for and one came through the front of the drawer. Fortunately, that side of the bed is against a wall so wasn't too much of a disaster, but we didn't use those screws for the other drawers, instead I found some that were a better fit. Given the high cost of these items, I don't think they are good value for money.”

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Posted 1 year ago

“Great service right up to delivery. Customer service was brilliant.”

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Posted 1 year ago

“The only reason why I have decided to give 4 stars and not 5 is because for the pictures we saw on the website we expected the ottoman bed to come with a white floor base which then was not included. Apart from this, we love our new bed, how robust and unique it is and worth every penny. Additionally, we loved the "White glove service" provided by Dan & Pete who even removed their shoes before going upstairs and treat my partner so politely, thanks very much X”

Helpful Report

Posted 1 year ago

“Delivery was due on Thursday March 30th. I was disappointed, because everything was going well and I had been given some help over the arrival time of my bed, because I live with Parkinson's. Unfortunately, due to some administrative error, an incorrectly sized part was included, so the pleasant and efficient men were unable to complete the construction. They were apologetic and informed the office. The next morning I received a polite email from Cara, saying that the first date that they could deliver the correct item and complete the construction of my bed , was Wednesday April 5th, and they could not give me a time. I replied, saying that I had a Zoomed study session from2.00-4.00pm on that date, so didn't wish to have their noises in the background. Cara couldn't reassure me as to the exact time, which I do understand, As I did NOT wish to wait until after the Easter holiday, which would mean 10 days without my new bed, I have reluctantly agreed to this. The company has reimbursed me £25.00 for the original delivery. I am not really contented with this compromised situation, as the bed that I am having to use currently is not so suitable for the effects of PD, and is up a further flight of stairs. I cannot comment on the bed itself, it is only the delivery that I can review and not the actual bed, which I hope and believe, due to other reviews, will prove more than satisfactory.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 1,787 reviews