Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.12

4.1 Rating 2,947 Reviews

79 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.1

Based on 2,947 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 21st January 2025

Christine West

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always trust GetTransfer when it comes to choosing my transfers. Local providers offer great services at competitive prices.”

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Posted 6 months ago

“Traveling with GetTransfer is always a pleasant experience. The drivers know the city like the back of their hand and I always arrive at my destination on time.”

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Posted 6 months ago

“Terrible service They charged my account but didn't provide the service. No one to talk to on their customer service AVOID!!”

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Posted 6 months ago

“Horrible experience. Booked an airport transfer, made a one day off error which I noticed immediately after paying. No way to modify booking, only option is to cancel. I canceled (remember this is within minutes of booking) and am informed that the fee is non-refundable. I contacted customer service who also just replied it is non refundable. So they essentially stole 90 euros from me for 5 minutes of a booking that never happened. I wish I had looked more closely at the reviews for this company.”

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Posted 6 months ago

“I am a transport company to who GetTransfer is owing money, over 1500€ since november 2022. They charge the drivers an average commission of 26% not regarding tolls, diesel, or any other ride expenses. Plus, they charge more 35% to the passengers. If something goes wrong, they don't refund the passengers like they don't pay the drivers. This is a huge fraud.”

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Posted 6 months ago

“This platform doesn't refund passengers if something goes wrong and it doesn't pay the drivers. They are thieves... Don't use it, just Alert everybody to avoid it”

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Posted 6 months ago

“I am a transport company. Gettransfer is owing me money since November 2022. In order to "compensate" me they told me they would lower their commission in 1/2. But This platform is cheating with drivers and passengers. They charge us a commission up to 28% plus they add 35% more to the prices we offer to the passengers. This is not Low cost. It's SCAM, FRAUD. Avoid this platform.”

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Posted 7 months ago

“SCAM - DO NOT USE UNDER ANY CIRCUMSTNCES I paid £1,000 for a return transfer from Denver to Aspen. Driver never appeared leaving me and my child stranded at the airport, late and with no means of transport. In Short - GETTRANSFER agreed to refund, which I have in writing, and told me several times that it would be refunded to my account. This has never happened and now they have gone radio silent. Disgrace of an organisation and I would advise you to read the many reviews of people like me who have been scammed in similar way.”

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Posted 7 months ago

“I have booked a ride in Manila, Philippines. First of all it is useless, you can get cheaper price in airport directly. Second if your flight delayed due to the weather (force major), and it happens often in this region, you would not get refund.”

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Posted 7 months ago

“GetTransfer helped me find the perfect transportation option for my large family. Everyone was happy!”

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Posted 7 months ago

“I recommend GetTransfer to anyone looking for a personalized approach to transportation services.”

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Posted 7 months ago

“Thanks to GetTransfer I saved both time and money. I recommend it to everyone!”

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Posted 7 months ago

“GetTransfer saved me so much time and stress! I was able to choose a quote that was right for me in terms of price and terms, and my transfer went smoothly.”

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Posted 7 months ago

“Every time I use GetTransfer, I am assured of quality and reliability. The drivers are always courteous and I like that I can choose who takes me around.”

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Posted 7 months ago

“Thank you GetTransfer for the prompt confirmation of my reservation!”

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Posted 7 months ago

“I booked a transfer from JFK airport to New Jersey. I paid for the transfer beforehand, and I had an email of confirmation. I tried to contact the driver days before the journey, to agree about the pick up point, not receiving any reply from him. I contacted Gettransfer customer service, they said they would put me in contact with the driver, but no answer still. At the day of the trip I contacted Gettransfer again, to say that I had no answer from the driver. When I arrived at the airport I managed to ring the driver, who stated not having been booked for that trip. I informed Gettransfer immediately and I asked for the refund. They said they should investigate on it, even though after having sent evidence off not replying from the driver and the receipt of the payment for the taxi I had to book. It is a week already, and even though I emailed Gettransfer almost every day, I have had nor a proper reply nor a refund.”

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Posted 7 months ago

“The service honors all promises. The drivers arrive on time and are always polite.”

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Posted 7 months ago

“GetTransfer offers attractive prices and convenient conditions for passengers.”

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Posted 7 months ago

“Using GetTransfer has been an eye-opening experience for me. I appreciate how easy it is to compare different offers and choose the best one.”

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Posted 7 months ago

“Please note that we may share your email with the company to verify your order.”

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Posted 7 months ago

Gettransfer is rated 4.1 based on 2,947 reviews