GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.30

1.3 Rating 254 Reviews

7 %

of reviewers recommend GetYourGuide

Company Reviews

Questions

Metrics

1.3

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how GetYourGuide made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GetYourGuide 1 star review on 13th November 2024

Miss Alison Carroll

GetYourGuide 3 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On August 21, we were supposed to go on a cruise excursion in Istanbul Turkey and I booked it through GetYourGuide website. Due to unforeseen circumstances we had couldn’t attend the cruise. I tried to get a refund, and they will refuse to even consider it even though it is due to an illness. The customer service was lacking, and they were not being accommodating. It was my first time using their services and this will be my last time I lost out on the money and is very unsatisfied with the services.”

Helpful Report

Posted 3 months ago

“I do not recommend using this sight at all. Definitely not helpful when you accidentally book the wrong city. Definitely will never use this app again”

Helpful Report

Posted 3 months ago

“PURE OPLICHTERS! UUR GEWACHT IN DE BLOEDHITTE MET TWEE KINDEREN EN DE GIDS KWAM NIET OPDAGEN! GEEN TOUR EN FELD KWIJT! OPLICHTERS!!!!”

Helpful Report

Posted 3 months ago

“Booked a tour of Teatro Colon in Buenos Aires. when we turned up the theatre guide said the ticket was not valid & I had to pay for new 2 tickets directly at the theatre ticket office. They cost less than half the price Get your guide had charged me. When I contacted them they said as my tickets hadnt been scanned they could not refund me. I screen shot the tickets & tod them them that hadnt been scanned as were apparently not valid & also sent them a photo of the actual tickets I had to buy for the same tour & never heard back from them. They are a complete scam & manage to get themselves to come up first when you search for a tour you want rather than being able to find the actual operator. AVOID AT ALL COSTS”

Helpful Report

Posted 3 months ago

“I booked a 1-day tour from Bucharest to medieval Bulgaria and everything went wrong. First after receiving the confirmation of the booking, after a few hours I received another message saying the tour was full and postponed for 2 days later!!! We cannot trust when they claim to give real time confirmation on availability. Then the tour itself was a nightmare- for a tour of 12 h we spent more than 9 h inside a mini-van!!! The tour guide (Carmen) was a fraude (in this tour). She provided almost no information. When we arrived to two of the planned sites, she only mentioned a few basic facts and left us on our own! In total maybe she spoke for 10-15 min (out of the 12 h). The driving was very dangerous (e.g. 60-80 Km/h inside villages where the speed limit was 30-40, or more than 150 on the roads while the driver was chatting on the phone). The worst tour ever.”

Helpful Report

Posted 3 months ago

“Worst support and there system, we have been into the tour industry for 3 decades, we planned to use their partner program to build our online presence but they reject us without any reason. We try to reach them many time but there is no option to reach them other than email and on email they never reply and if reply they reply same thing and it is automated without any solid reason.”

Helpful Report

Posted 3 months ago

“If I could give zero stars I would. This company is a scam !!! Do not purchase any tickets for museums in Italy or virtually anywhere. They are marked up 75%. They are a very unethical company. Should you have your phone stolen or have any difficulty with data connection at the activity site and be unable to retrieve tickets sent only 6 hours before your activity they will NOT refund your tickets. Very few things require advanced purchase. They charged us $87 dollars to get into the Rome colosseum when admittance was only $18. No one speaks English or likely any other language but an Indian dialect. Total horrible experience. In most cases, just purchase your tickets once you get to your desired location. Do NOT buy from Get Your Guide.”

Helpful Report

Posted 3 months ago

“Book an excursions in the am for a 3 pm activity. Once details arrived the meeting point was too far. They did not let me cancel. Past my 24 hour window. I never had that window! Customer service was rude. Scam. Do not buy from them. They do not share critical details until after you buy”

Helpful Report

Posted 3 months ago

“They over booked the tour and I couldn’t experience it”

Helpful Report

Posted 3 months ago

“Terrible company to deal with, was late for a tour through no fault of our own. Missed the time slot because of this, messaged them to advise prior. No refunds and out of pocket by a substantial amount. There customer service is shocking, would advise to not use.”

Helpful Report

Posted 3 months ago

“Our experience with our shahdagh trip in Azerbaijan with Mr. Murad was absolutely fantastic. Everything was perfectly executed and as promised! Mr. Murad our guide was not only friendly but very prompt and cooperative!”

Helpful Report

Posted 3 months ago

“Wrote to them with an issue and got zero response”

Helpful Report

Posted 3 months ago

“We brought a ticket and were not informed we had to exchange for voucher. Our ticket did not give us the name of the office to exchange voucher, we walked around for 1 hour trying to find the office to exchange Then had to Forego ticket as we were late Very confusing and NOT informative Would not recommend this company! We lost $227 aud”

Helpful Report

Posted 3 months ago

“I tried to book a tour at the last minute by using my cell phone. When I got to GYG payment page, there was no gift card option to click. Then I chatted with an GYG agent/Pearl on the same website. She didn’t give me any suggestion, just connected me with JustAnswer. Per JustAnswer: click GYG Contact Us, add the booking reference and fill out the form, to request using my gift card for this order. In order to get a booking reference, I had to book the tour without using my gift card, with the understanding that I could get my charged deducted by GYG honoring the gift card per JustAnswer’s suggestion. Then I talked with a GYG agent Romel. He said by using a cell phone for order, I would get limited detail on GYG website compare to using a PC. There was no gift card option on the payment section like on PC. Cell phone user had to go to the order summary. Under the activity (tour), there’s a small scroll down arrow. If I had clicked it, the gift card option would popped up. Why GYG didn’t show the gift card option on the payment page along with other credit cards? Why Pearl didn’t tell me about this when I asked for help? There were at least 10 emails from GYG. I spent hours working with different agents during my vacation. When I asked why per Pearl’s chat that JustAnswer’s $5 was refundable? One GYG email replied: you would be refunded a membership charge of $30. I didn’t even ask for a JustAnswer membership! After providing all the screenshots from the chats, GYG agents gave me all kinds of excuse. One email said that GYG was not connected to or authorized to use JustAnswer, contrary to the prior email telling me about $30 refundable membership; denied the chat agent was even a GYG employee, “in order to protect the activity provider and other customers, we couldn’t honor your gift card”….it was appalling! How honoring my gift card would harm the activity provider and other customers? I spent hours talking to & emailing GYG. Their emails were mostly with the same “copy and paste” answers, and other but ridiculous reason why they wouldn’t honor my gift card. GYG repeatedly said that I could use the gift card in the future. This was my first order which ended up a mess, why should I book thru GYG again? GYG’s cell phone website for gift card was not transparent (they just want to sell gift cards but don’t want customers to use?); Customer Care was incompetent, misleading, dishonest and uncooperative. You may have good experience working with GYG, like my son did. If you have a problem, don’t expect GYG will own up to their mistake and do the right thing for customers. Wish I give GYG a zero star!”

GetYourGuide 1 star review on 9th August 2024

Helpful Report

Posted 3 months ago

“I booked tickets for a tour of Teatro Colon in Buenos Aires. I followed the instructions, recieved tickets with a QR Code as instructed. When we turned up the ticket collector said I had to go to the theatre ticket office & get them converted. They fortunately let me skip the queue but the ticket office told me they did not recognise the tickets & I woukd have to purchase new ones directly from the theatre. They were considerably cheaper & when I contacted GetYourGuide to tell them & request a refund they said they couldn't do that as they could see that the tickets they sent me had not been scanned. I explained that they weren't scanned as were apparently not valid & I sent photo of the actual tickets I had to purchase for the same tour. Have heard absolutely nothing for 5 days. Would have to say do not use this company as seems like a complete scam.”

Helpful Report

Posted 3 months ago

“They will steel your money”

Helpful Report

Posted 3 months ago

“I’ve reserved a sunset cruise at Chicago river months ahead for my mom’s birthday and they wrote me they won’t hold it 12 days before the cruise. Right now all other sunset time cruises are booked. They offered a 5pm or a 8pm instead, missing the sunset with both options. I asked for a refund since I don’t trust them to schedule a different time under risk they will cancel again. Wouldn’t trust them to plan something special ahead. So sorry my mom who is traveling from abroad will have to miss the sunset she was looking forward to.”

Helpful Report

Posted 3 months ago

“I tried to order from my cell phone, within 14hrs of a trip, but the getyourguide website wouldn’t let me use a $200 gift card. I asked Pearl Wilson at Getyourguide chat for help. She told me to contact Just Answer which’s fully refundable (I saved the screenshot of the chat). Just Answer told me to get a reference #. In order to get a reference, I had to place the order without using the gift card. Then I called getyourguide. Romel told me he couldn’t cancel due to its less than 24hr to the trip, no supervisor’s available to credit $200, I had to call back after one hour, hopefully by that time a supervisor had responded to my request. After calling back again, I get the same answers like Romel’s. This is a very unhelpful, misleading and dishonest company to deal with.”

Helpful Report

Posted 3 months ago

“Total scam! My reponse to GetYourGuide after failing to get a refund after they changed my tour time to something earlier in the day which I could not make. I have kept all their hopeless correspondence if required. Please read. “ Get your guide is an unscrupulous organisation that steals from its customers and hides behind policies that are completely made up to suit itself. To change a “sunset” tour to the middle of the afternoon and hide behind a policy that some bureaucrat has cooked up is deceptive! What if I was in a train coming in to Rome after the newly updated time was determined, and hiding behind the feeble excuse of your business having “ticketing issues”, I’d call that manipulative and unconscionable. I will now go online every week and alert future travellers of these deceptive practices.””

Helpful Report

Posted 3 months ago

“I was really looking forward to my trip to Pattaya 2 weeks ago. I was going on an elephant experience and nobody turned up to pick us up. The was no communication at all. We had to contact them to see what was happening. As a result we missed out on other activities as we had to change plans. Also they took money from my account which was not authourised. I don't think I would go with them again”

Helpful Report

Posted 3 months ago

GetYourGuide is rated 1.3 based on 254 reviews