GetYourGuide Reviews

"I have booked many trips with these and usually no issues, I booked a trip to the natural history museum in london, I didn\u2019t realise it\u2019s actually free entry and these guys advertise it as entry and a tour guide but it\u2019s just on the app. I asked for a refund as we didn\u2019t use the tour and there\u2019s free entry but was told we should have checked the terms and conditions!"

"I have booked many trips with these and usually no issues, I booked a trip to the natural history museum in london, I didn\u2019t realise it\u2019s actually free entry and these guys advertise it as entry and a tour guide but it\u2019s just on the app. I asked for a refund as we didn\u2019t use the tour and there\u2019s free entry but was told we should have checked the terms and conditions!"

"Hi \r\n\r\nI had a booking with reference number \r\n in Venice trip on that day I already arrived around 15 minutes before but because of the location provided on booking.com I was struggling to find the exact point for the boat to leave and I was also continuously contacting the lady but she was also not guiding me properly because of that missed navigation I lost my boat and when I tried to contact customer service to adjust me another trip on same day they didn\u2019t help me with anything and also didn\u2019t give the refund \r\n\r\nAnd second thing I also tried to contact on chat service I haven\u2019t ever received such disgusting customer service your employees are really rude not even giving proper explanation and just doing formality on chat service \r\n\r\n\r\nAt the end I just want a refund of my booking and will never book from get your guide again"

"Hi \r\n\r\nI had a booking with reference number \r\n in Venice trip on that day I already arrived around 15 minutes before but because of the location provided on booking.com I was struggling to find the exact point for the boat to leave and I was also continuously contacting the lady but she was also not guiding me properly because of that missed navigation I lost my boat and when I tried to contact customer service to adjust me another trip on same day they didn\u2019t help me with anything and also didn\u2019t give the refund \r\n\r\nAnd second thing I also tried to contact on chat service I haven\u2019t ever received such disgusting customer service your employees are really rude not even giving proper explanation and just doing formality on chat service \r\n\r\n\r\nAt the end I just want a refund of my booking and will never book from get your guide again"

"Hi \r\n\r\nI had a booking with reference number \r\n in Venice trip on that day I already arrived around 15 minutes before but because of the location provided on booking.com I was struggling to find the exact point for the boat to leave and I was also continuously contacting the lady but she was also not guiding me properly because of that missed navigation I lost my boat and when I tried to contact customer service to adjust me another trip on same day they didn\u2019t help me with anything and also didn\u2019t give the refund \r\n\r\nAnd second thing I also tried to contact on chat service I haven\u2019t ever received such disgusting customer service your employees are really rude not even giving proper explanation and just doing formality on chat service \r\n\r\n\r\nAt the end I just want a refund of my booking and will never book from get your guide again"

"I'm writing to express my disappointment and frustration with GetYourGuide \r\nI booked the Caribbean Island Hopping & Portobelo Fort excursion and was thrilled about the prospect of visiting several islands. However after taking a 3 hour drive across the country, rough seas and pouring rain greeted us at the venue. It would've been unsafe and irresponsible to continue the tour at this point and we were told there's no refund and we were leaving in 2 days time so a reschedule wasn't possible either. After going back and forth with management, I was over it and my $300 usd seems to have gone down the drain. I would not recommend this tour to anyone.I was promised a call back or email, but they have yet to get back to me. Very unprofessional service. People stay away from these thieves ."

"I'm writing to express my disappointment and frustration with GetYourGuide \r\nI booked the Caribbean Island Hopping & Portobelo Fort excursion and was thrilled about the prospect of visiting several islands. However after taking a 3 hour drive across the country, rough seas and pouring rain greeted us at the venue. It would've been unsafe and irresponsible to continue the tour at this point and we were told there's no refund and we were leaving in 2 days time so a reschedule wasn't possible either. After going back and forth with management, I was over it and my $300 usd seems to have gone down the drain. I would not recommend this tour to anyone.I was promised a call back or email, but they have yet to get back to me. Very unprofessional service. People stay away from these thieves ."