GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.36

1.4 Rating 309 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

Questions

Metrics

1.4

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how GetYourGuide made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We would like to comment on the excellent assistance we had on our trip to marokko. We booked 4 activities, all good, apart from confirmations from the tour guide. But GYG responded great to our questions. Even late in the evening we still got response and solutions for the issues we had. All in a very pleasant and effective way. Reliable organization!”

GetYourGuide 5 star review on 9th March 2025

Helpful Report

Posted 1 month ago

“Our driver was Johnny. He was excellent at driving, providing commentary, and making sure everyone was happy.”

Helpful Report

Posted 1 month ago

“We booked a Medellín walking tour with Real City Tours. The communication prior to the tour was excellent, with clear and concise meeting instructions. Our guide Luis was exceptional. He answered the numerous questions posed during the tour with great professionalism and passion. He thoroughly explained the history of the graffiti and the past struggles of Comuno 13. Along the way, we enjoyed a breakdance expo, sampled local food, and concluded our tour with a beer (soft drinks available) at a vibrant rooftop bar overlooking the city lights of Comuno 13. At the end of the tour, he suggested transport options back to our hotels and ensured each group member was well taken care of. I highly recommend this Real City Tours experience for a memorable exploration of the graffiti art and daily life in Comuno 13.”

Helpful Report

Posted 1 month ago

“Just had an amazing tour with Laner Jin to monte Fuji . Was amazing how she show us the entire tour everything with a smile on the face and a lot of knowledge. I recommend 101% This company with Jin . Thanks a lot Jin :))”

GetYourGuide 5 star review on 14th February 2025

Helpful Report

Posted 2 months ago

“We spent nice time in Sanjay Ghandi National park with our guides Kishor and Aadil. They give us a lot of information. They were also very friendly and knowledgeable. Thanks to them we could discover for us the unknown side of India.”

Helpful Report

Posted 2 months ago

“I just took a Get Your Guide day tour to Ninh Binh, Vietnam. The bus arrived exactly within the projected pickup time, the driver was careful in challenging traffic, the guide May was personable, knowledgeable and eager to keep her group happy. Everything was well organized, interesting, and on schedule. I'm not generally fond of group tours, but this one was particularly smooth, informative, and fun and I enjoyed it very much. MJClark, 9Jan2025”

Helpful Report

Posted 3 months ago

“Had a wonderful boat tour in Porto, everything went great! Highly recommend”

Helpful Report

Posted 4 months ago

“Thanks to this website , I discovered great classes for personal development 🤍”

Helpful Report

Posted 4 months ago

“This (Broker) is a big scam broker, I paid a huge amount of $73,650 which was originally $81,000 in bitcoin,They persuaded me, into putting more of my hard earned money with all hope to get profits in return, they won't allow me to withdrawal my investment. All because all they wanted is to steal my money. I got advised to go ahead to file a refund case against them, which to my greatest surprise was able to withdraw my money, it was ( alexivictimhelps @ mail . com ) and his team of recovery experts, they were able to assist me to withdraw of my money, and restore my funds, they are responsive, you can reach out to him for help also,I guess am not the only one who has fallen victim, people might need this information”

Helpful Report

Posted 5 months ago

“Hi. We've just arrived home from Belfast. We booked the Black cab and the Giants causeway tours. Both were excellent! Our cab driver Jackie Johnson was brilliant from start to finish, very friendly and went the extra mile to explain the past and recent history of the areas we visited. Great giy and value for the price. Our trip up the coast to see the Causeway was stunning. Our drivers name from McCoombes travel was Patrick. Another great guy, made the day with his sense of humour and excellent historical knowledge of what we visited on the way up the coast road. Nothing was to much trouble for either of them Both great ambassadors for Belfast. Amazing city and people. Thanks. Billy and Joanne Porritt (Liverpool)”

Helpful Report

Posted 6 months ago

“My friend and I went on the Jack the Ripper.Our tour guide was Yassine.We went on Thursday 10th October .It was a n informative and engaging experience.Yassine was also very knowledgeable about the case he was a great guide I highlyreccomend going on this tour with him .”

GetYourGuide 5 star review on 12th October 2024

Helpful Report

Posted 6 months ago

“Very nice! 👍😎😊💯😊💯👍😁”

Helpful Report

Posted 6 months ago

“We booked a ‘Daily city centre guide’ in Leeds UK and were completely satisfied. Bess our guide was very knowledgeable and provided great insight to the history of this area. Would recommend.”

Helpful Report

Posted 7 months ago

“After I complained about a bad experience with a tour from Bucharest to Bulgaria, they immediately responded and took the initiative of returning the money. That was a positive gesture to compensate for the bad experience. Appreciated.”

Helpful Report

Posted 7 months ago

“Our experience with our shahdagh trip in Azerbaijan with Mr. Murad was absolutely fantastic. Everything was perfectly executed and as promised! Mr. Murad our guide was not only friendly but very prompt and cooperative!”

Helpful Report

Posted 8 months ago

“Never a problem.”

Helpful Report

Posted 9 months ago

“Husband and I joined the small group walking tour of marseille on June 1. Our Guide was Charles. He is very personable, professional and knowledgeable of the city and history. Walking pace was just right . The 2 1/2 hours went by quickly and we definitely knew more about Marseille before we started! Highly recommended”

Helpful Report

Posted 10 months ago

“Via Get your guide zijn we in contact gebracht met Esiness, Parga, Griekenland. Fantastisch dag gehad met chauffeur Dimitri en Nederlands gids Yvonne. Jammer dat we geen tijd meer hadden voor andere excursies. Echt voor herhaling vatbaar.”

Helpful Report

Posted 10 months ago

“We booked a tour to Delphi, Greece which we had to cancel two days before due to delayed flights. Sent an email that we needed to cancel and within a few days we were credited the full amount. We were so happy with these results. Thank you for refunding the full amount. Will definitely book with this company again. Great customer service.”

Helpful Report

Posted 10 months ago

“This is the worst application, and the best thief ever!! We made a request for cancellation agreed by the service provider. But refused by getyourguide!!! So I will not do activity and the service provider will not get paid. Only getyourguide will keep the money Be ashamed of you!!!”

Helpful Report

Posted 11 months ago

GetYourGuide is rated 1.4 based on 309 reviews