Gigi Pip Reviews

Name: Gigi Pip
Address: 571 Deseret Dr, Suite 101, Kaysville, Utah
Rating: 4.11

4.1 Rating 307 Reviews

76 %

of reviewers recommend Gigi Pip

4.1

Based on 307 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Write Your review

Tell us how Gigi Pip made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gigi Pip 5 star review on 23rd November 2024

Hollie Massen****

Gigi Pip 5 star review on 14th November 2024

Eliza****

Gigi Pip 5 star review on 27th October 2024

Alisha Ga****

Gigi Pip 5 star review on 25th October 2024

Channtel L****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this hat I watched a doctor featuring.Joan Beaz and she wore a hat similar and I just had to buy the fit and look is top tier I will buy more”

Helpful Report

Posted 1 month ago

“I love my hats and you were so great about getting them to me quickly. I will definitely order more in the future.”

Helpful Report

Posted 1 month ago

“placed an order 3 weeks ago. I have tried tracking it, but there has been no movement. I have emailed and called customer service, but no response. Sure is an expensive hat to NEVEW receive.”

Helpful Report

Posted 1 month ago

“Love my hat! Please make this in brown. - Merry Street”

Helpful Report

Posted 1 month ago

“I still have not received the order and no response from customer service after sending emails.”

Helpful Report

Posted 1 month ago

“I only received two of the items I purchased. I waited, hoping the second white hat would arrive in a separate box. I sent an email regarding my missing item and I have not gotten a response. I will be disputing the charge on my card. Poor customer service, beware. Not only that, the black hat I did receive have white stains on it.”

Helpful Report

Posted 1 month ago

“Each and every order is exciting and perfect. I love all of my GIGI products. They’re customer service team is also very helpful and resolved issues quickly and effectively! 10/10”

Helpful Report

Posted 1 month ago

“I own 20 Gigipip hats and love every single one! The quality is amazing and each hat brings different flavors!”

Helpful Report

Posted 1 month ago

“Totally obsessed with this hat I took a chance and bought it and I have no regrets fits. Perfect. Looks perfect and I’ve gotten so many compliments on it.”

Helpful Report

Posted 1 month ago

“Gorgeous hats, great quality! Excellent customer service.”

Helpful Report

Posted 1 month ago

“I would love to write a review that is more positive however I ordered a hat around the 25th of February and still Have not received it. I sent a message to customer service about the order and have not received a response. I really hope I like it because inordwres it for an event that has now passed so may not need to keep it. I have also started a case with the USPS as the tracking location has not changed in several days.”

Helpful Report

Posted 1 month ago

“No delivery yet - a week late and still nothing”

Helpful Report

Posted 1 month ago

“My hat is fabulous!! Great quality and very stylish! Beyond expectations! Customer service is phenomenal! My order was processed and arrived very quickly! I will definitely be a repeat customer!”

Helpful Report

Posted 1 month ago

“My sister ordered a hat for me for my birthday, paying extra for "Free & Easy Return for Store Credit or Exchanges + Package Protection Valid in US." When the hat arrived, it didn't fit or look quite right so we tried initiating an exchange return right away. My sister was told "no returns or exchanges." When I called a number to try to reach someone, it went to voicemail and told me to go to the company's Returns page, which says "Returns Portal is currently disabled." I've now left an email and a voice message with no response at all. We are stuck with a $142 hat which we should be able to return or exchange but can't. Do not buy a hat from this company.”

Helpful Report

Posted 1 month ago

“As a first time buyer during the sale, I panicked when I obviously bought multiple hats in the wrong sizes. But the team was so helpful and understanding and got me all taken care of quickly and painlessly. Everything was so efficient and everyone was so friendly, I am for sure a lifetime customer now.”

Helpful Report

Posted 1 month ago

“Love this hat. The cream color and style is perfect and looks great with everything from jeans to dresses.”

Helpful Report

Posted 1 month ago

“I ordered the Sal Bucket Hat from the retail store on 2/21. I was thrilled they had one, because it was not available online and I needed it by 2/28. The sales person assured me that I’d get it in time. I realized on 2/25 that it had not shipped yet. So I called the store at 11:30am. There was no answer and it went to voicemail. I did not receive a call back. I called again later and was told that they would look into it and get back to me. No one got back to me. I called again. No answer. So, the next day, I started chatting online with their customer service. I was told again that they would look into it. Several hours later, I checked in again. No one replied until the next day. They said they we’re sorry that the hat was never shipped and would be sent soon. I asked for expedited shipping and also a manager. But, did not hear back. I believe it was 2/26 when I received a shipping email. It was not expedited (because I needed it by 2/28). Instead, it was sent first class mail. Again, I asked to speak with a manager. The manager finally replied and said that she looked at the background on my case and agreed that my customer service experience was not up to par. So she gave me a $25 credit on a future purchase. I explained to the manager (in a text) that I needed the hat by 2/28. And since I would not receive it in time, I had to buy a different hat. I asked that instead of a credit, could they deduct something from the price of the hat. But, she did not reply. In fact, she till has not replied, almost a week later. I finally received the hat on 3/3. It is beautiful. But, I still had to buy a different one for 2/28. Gigi Pip has lovely hats. But, I wish their customer service was better.”

Helpful Report

Posted 1 month ago

“I did not receive my 2 hats!!!”

Helpful Report

Posted 1 month ago

“I now own four Gigi Pip hats and love them all. They make a quality product and hats are shipped well.”

Helpful Report

Posted 1 month ago

“Thank you for my beautiful hat. I've purchased around 15 items from you thus far. I really love the color of this hat. The fit makes my old face look youthful. Hehehehe. I love the fit and how comfortable the hat is. I can't wait to wear it with my denim dress. I also noticed that you took special care to ensure it arrived to me beautifully.”

Helpful Report

Posted 1 month ago

Gigi Pip is rated 4.1 based on 307 reviews