“I sent the Glam Fleur roses to an elderly Aunt. She was very pleased with the roses, their fragrance and the beautiful keepsake box. It brightens a person's day!
Thank you, Glam Fleur.
Sincerely,
Antoinette”
“I ordered the flower in more than 2 weeks advance. I reserved it to deliver in December 31,2020. But they messed up. I even write to their costumer service to tell them to ship out earlier! They told me not to worry, the flower will be arrived in time. But today is January 2, 2021!! I still don’t have my order!!! So disappointing and will not buy anything from this store ever again and will not recommend to anyone!! I don’t even want to give a one star because I don’t have my order yet! How dare you!!”
Hi, Tao thank you for your review. We are sorry this is what you’ve experienced and can see how this is extremely frustrating. Our team advised you on this issue on the 2nd of January 2021 and explained that due to the ongoing pandemic, carriers are experiencing delays with order deliveries. We do our best to ship out orders promptly to prevent possible delays, however, we have little control over delivery times and are unable to guarantee an exact date of delivery. Our records show your order was delivered on the 4th of January, 2021. We have forwarded your comments to our team and again apologize for the delay with your order.
Stay safe and blessed! 🙏❤️
“Amazing product! I'm still trying to figure out how it lasts a year and won't need any care. I bought it for my wife (heart shaped rose box) and she said it would be the perfect anniversary gift.
The representative I spoke with was delightful, and the flowers arrived exactly on the day promised.”
“The roses are amazing, they are genuine. I bought for myself and love them. I plan to make this my go to purchase for all occasions for by my friends. It’s only been a few days, hopefully they will continue to look fresh and smell great throughout the duration (12 months).”
“Im still waiting for a return label to be emailed to me so i can “send back my incorrect order” and then have the issue resolved.. !?!?!?!? its been a few days. I’m very disappointed that the first concern wasn’t to get the correct colored roses I picked, shipped to me immediately!!! Over 200 dollars!! I understand mistakes happen, but your customer service is disappointing me. I even had someone reach out on Instagram messenger... they asked for pictures and I provided several that show pink and red roses. They look like a Valentine’s Day gift. I ordered them to impress my guests at a dinner party that is now over..those pink and red roses looked tacky in my dining room so I didn’t even put them out. I ordered antique vintage and dark burgundy. Is my correct irder on its way yet? I’m happy to send the pink and red ones back asap ..Debra Buccigrossi”
Hi, Debra thank you for your review and feedback. We're sorry you received the wrong order and completely understand your disappointment. Our records show that you've reached out to our team and we were able to send you a return label on December 30th, 2020. You went through the return process and requested to change the arrangement to Peach and Metallic Copper instead of the original one that you've ordered and this was delivered to you on Jan.19. We've shared your comments with our team and please reach out to us should you have further concerns.
Stay safe and well, Debra! 🙏❤️
“The flowers are beautiful. The packaging is elegant and well thought out. Receiving these flowers is a lovely experience. The fragrance doesn't last long but I have purchased 3 bouquets over a 4 month period and have been happy each time.”
“Arrived timely & beautifully packaged. Look a fresh as if I have just clipped them myself & smell AMAZING! Anxious to see how long they last & enjoy their beauty year round.”
Hi Shavona,
Thank you for your review. We're sorry to hear about not getting your order on time. It’s very disappointing as we see this was for an event and time-sensitive. We've reviewed your order shipping history and it showed that we've created and shipped the package ahead of time to avoid possible delays. We've also reached out to UPS, according to them the delay was caused by increased volumes and loads of packages during the holidays and they're currently understaffed due to COVID. We can only hope that someone reached out to us so we could have checked other possible options and make things right for you. We've shared your comments with our team and please reach out if you have further concerns. Stay safe and have a blessed weekend! 🙏❤️
“I am not satisfied with my order. The price is way too much for the item. The box was too much . It’s a waste of money to spend for a very glamourus box that I need to throw away. Roses are not put together the way it should be. It was small compare to the one that shows on your website.”
“The selection on the website was great and you can create your own custom arrangement. Flexible delivery options. Product showed up on time! These flowers are fantastic. Highly recommend.”
“GORGEOUS! So thrilled with the light pink roses I purchased. I definitely would purchase again for myself or someone special. I was hesitant at first, but so happy I made the purchase. The packaging and the product were PERFECTION!”
