“The fact that I had to call because almost a week later after I placed my order there was no tracking and item wasn’t even shipped the girl said so she said she was going to ship 2 day and even that took another 4 days Had a bad experience”
Hi there!
Thank you for reaching out and for letting us know. We're sorry to hear this!
We are reaching out to you by email so that we may help you further with this. Please look out for our email shortly.
Best,
The Glam Team
“Absolutely gorgeous hair and I love the invisible tape-ins because I have fine hair, and I don’t have to worry about the white tapes being seen. The hair is very beautiful and high quality. And I love the fact the tape ins are reusable.”
Thank you for sharing your wonderful feedback, Teresa!
We're delighted to hear this and please continue to enjoy your set to its fullest! We're here if you have any questions along the way. We'd love to hear from you again :)
Best,
The Glam Team
Hi there!
Thank you for letting us know and we're sorry to hear this.
We're reaching out to you so that we may help you further with this. Thank you for your patience.
Best,
The Glam Team
Hi Janel,
Thanks for your feedback! We’re thrilled to hear that you love the way the extensions look. If you have any questions or need assistance with the installation, feel free to reach out to our support team. We're here to help ensure you have a fantastic experience!
Happy styling!
Best,
The Glam Team
Hi Nichole,
Thank you for your fantastic 5-star review! We’re so glad to hear that our team was able to assist you promptly and answer all your questions. Great customer service is what we strive for!
We appreciate your feedback and look forward to serving you again soon!
Best,
The Glam Team
“This is my go-to hair extension brand, however I usually order my natural hair color (brown). Color matching is easy & blending with a slightly-off color is easier with brown and black shades. I’m coloring my hair copper red in two days at the salon, and wanted to get my extensions ahead of time for my stylist to match. I was super worried that the shade wouldn’t be correct, so I reluctantly ordered Auburn 33 based on the images online. To my shock, the color is PERFECT & exactly what I wanted. I can’t believe it. I’m so excited to show my stylist. They shipped fast and arrived in time like I needed them to. Love this company. My only complaint is I wish there were swatches to order ahead of time in the future 🫶🏻”
Hi Samantha,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your color match was perfect and that the extensions arrived on time. It’s exciting to know you found exactly what you wanted, especially with your upcoming salon appointment!
We appreciate your feedback about swatches and will definitely look into that. Your satisfaction is super important to us!
Can’t wait to see how your new look turns out!
Best,
The Glam Team
“The lady who spoke with me on the phone from customer service was incredibly rude and degrading. Ive been a client for 5 years and purchased so many sets of hair. The lady I spoke with on the phone was horrific to work with, I would suggest finding people who are good with clients. Based on my experince I will be switching my business elsewhere.”
Hi,
Thank you for reaching out! We completely understand how important it is to find the right color for your extensions. While we strive to provide as much information as possible, we know that sometimes it can feel overwhelming. Our customer service team is here to help with any questions you might have about color matching. You can email support@glamseamless.com or book a free virtual consultation on the link - https://glamseamless.com/pages/glam-virtual-consultation
We really hope that the extensions work perfectly for you!
Best,
The Glam Team
Hi there,
We're thrilled to hear that you have a great experience every time you visit us. Your satisfaction is our top priority, and it means the world to us to have customers like you.
We can’t wait to welcome you back soon!
Best,
The Glam Team
Hi Aryna,
Thank you for your amazing 5-star review! We’re so grateful for your loyalty over the years. It's wonderful to hear that any issues you've encountered have been resolved quickly – we’re always here to help!
Your continued support means the world to us, and we can’t wait to serve you again!
Best,
The Glam Team
Hi Jacinthe,
Thank you for your awesome 5-star review! We're thrilled to hear that you found exactly what you needed and love the product. Your happiness is what drives us to do what we do!
We're always here whenever you need us, but we’re glad to know you had a smooth shopping experience.
Happy shopping and see you again soon!
Best,
The Glam Team
“Color way off. Rooted 2A - should be dark and ashy and it’s more of a level 7/6 and super gold / brassy.
Disappointing , I think it’s false advertisement.”
“Last Thursday I proceeded to call the store in Soho to see if they had invisible Santa Monica 16 inch tape in extensions available to pick up. I spoke with a guy who told me that yes they were available. I drove in on Saturday it took me over two hours in each direction when I got there she told me that “we do not carry invisible tapes in the store”
That was the first issue. The second issue was the young girl that was working was totally unprofessional and rude. Not what I would call knowledgeable.
I’ve been using glam seamless for a number of years now and I’m very disappointed in the level of Customer Service that I’ve gotten not to mention the time that I took to drive to get them because I needed them for today as I had an appointment with my stylist to put them in.”
“i feel glam seamless is superior quality extentions, fair prices, lots of options & wonderful customer service/help. the only thing i felt dissatisfied with was the lack of photos of the haircolor options while shopping. out of the 5 photos per color shade, only 1-2 were of the actual color/shade selected. the video is grainy and blurry. The photo examples used to be so much better, im not sure when the change happened. I almost chose to go with another company bc of this uncertainty. I decided to invest in the professional color ring ($200!) & took a chance on the shade i felt best. since glam seamless has done well for me in the past im hoping they wont fail my judgment this time. fingers crossed!!”
Hi Jazmin,
Thank you for your thoughtful 4-star review! We're glad to hear that you find Glam Seamless extensions to be of superior quality and appreciate our fair prices and wonderful customer service. Your feedback about the product images is invaluable, and we understand how important it is to have clear visuals while shopping. We're continuously working to improve this aspect and your insights will definitely help us in that journey.
We truly appreciate your loyalty and the investment you made in our professional color ring! We hope that the shade you chose meets your expectations perfectly.
Looking forward to serving you again!
Best,
The Glam Team
Hi Mary,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you loved our product and had a great experience with our customer service. Your kind words truly inspire us to keep delivering the best!
We're excited to have you back soon!
Best,
The Glam Team
Hi Amy,
Thank you for your wonderful 5-star review! We're so glad you enjoyed the video. Your support and enthusiasm truly motivate us to keep creating great content.
Looking forward to seeing you back soon!
Best,
The Glam Team
