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Glasses Gallery Reviews

4.5 Rating 499 Reviews
87 %
of reviewers recommend Glasses Gallery
4.5
Based on 499 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
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Awesome service and love the glasses!
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Posted 4 years ago
Very happy with the glasses we received. My son loves them.
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Posted 4 years ago
Hi Alex, Vincent received his glasses and he us very, very pleased...he said THANK YOU VERY MUCH AND THUMBS UP👍👍👍👍👍...
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Posted 4 years ago
I like the glasses very much. They are a bit heavier than I expected.
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Posted 4 years ago
I was sent the wrong size lenses for these frames. No one will return my messages about it. To this day these glasses sit in a box bc no one (even at three different optic shops) has been able to get these lenses in. I was told they were cut incorrectly.
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Posted 4 years ago
I should have paid attention to the hinge on the frames, but for the price they are ok, took forever to get them.
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Posted 4 years ago
I like that the prescription is right on. Not like any other online glasses company.
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Posted 4 years ago
Great glasses, great price, great service. Glasses gallery can be trusted for all your glasses needs.
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Posted 4 years ago
Good service
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Posted 4 years ago
This is our second purchase of tomato glasses for our daughter from glasses gallery. Couldn't be more pleased with them!
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Posted 4 years ago
Easy to order, fast turnaround time and great customer service. I was placing an order for my daughter's first glasses and wanted to change the pd measurement after the order was placed. Customer service gave me their suggestions and options. They were very knowledgeable and great!
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Posted 4 years ago
Ordered my daughters glasses (Tomato TKAC 37) and we were really happy with the product and the expedited shipping. Will be ordering again for future purchases.
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Posted 4 years ago
I'm very unhappy with my glasses, the quality is so poor, it looks and feels like children's glasses from a cheap toy shop. I would like to return them. How can I o that please. Thank you, Nadia Dardashti 0421190400 Australia NSW
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Posted 4 years ago
Dear Nadia Dardashti, We are sadden to hear you are not happy with your purchase. Your order has 4 pair of frame only glasses. All the frames are genuine glasses. We have already contacted you via email, with details for returning the frame only purchased glasses.
Posted 4 years ago
Love these glasses. They have a sunglass magnetic clip on so you don’t need two pairs. They’re very lightweight too!
Glasses Gallery 5 star review on 19th August 2020
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Posted 4 years ago
Who knows if the glasses are any good. I haven’t gotten them yet. The shipper you use and your communication is horrible.
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Posted 4 years ago
Dear James Wentz, As your shipping selection was as Standard, which showed can take up to 21 working days, having the glasses delivered might seem a bit longer. As we've noticed your glasses are already delivered, we hope you enjoy the new glasses.
Posted 4 years ago
We love our Tomato frames we purchased from Glasses Gallery. They were easy to work with and our glasses arrives quickly!
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Posted 4 years ago
My son loves his Tomato glasses from Glasses Gallery. They came quickly and look amazing on him.
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Posted 4 years ago
Love, Love, Love my new glasses from Glasses Gallery. I plan on making all my future eyeglass purchases from here! Thanx Glasses Gallery Satisfied Customer 😌
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Posted 4 years ago
The customer service is atrocious. I made a mistake and ordered blue instead of black but expected the exchange would be simple and easy. It has been anything but...in addition to several times making reference to it being my fault, they continued to delay sending me a link for return they promised. Also, the website states a customer pays to ship back to Glasses Gallery but specifically says: “For exchanges, return shipping from our office to your door will be sent via standard shipping at no extra cost to you.” And doesn’t stipulate anything about the reason for exchange bring a factor yet I was told I’d have to pay $20 to have the new frames sent to me (which, by the way, is even more than I paid the first time for even expedited delivery.). I WILL NOT be ordering from Glasses Gallery ever again and will share with everyone in my network to avoid them.
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Posted 4 years ago
Dear Marcia Hemphill, We understand mistakes can be made, and have already offered a free shipping replacement of frame tot he black color, before receiving the returned frame, in order to reduce the waiting time. Though terms and conditions stipulate that the returned frame needs to be evaluated before sending the replacement, we understand that your case is more different than the norm and made the decision of sending the replacement firm, before receiving at our evaluation center, the returned blue frame. We hope the replaced frame is to your liking and fitting.
Posted 4 years ago
The glasses fit well and the process was quite easy.
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Posted 4 years ago
Glasses Gallery is rated 4.5 based on 499 reviews