Global Cutlery USA Reviews

Name: Global Cutlery USA
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.63

4.6 Rating 168 Reviews

90 %

of reviewers recommend Global Cutlery USA

4.6

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

Global Cutlery USA 5 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website does not provide customers the option to change mailing and billing information when entered. The website should ask customers to verify information after entering and allow them to cancel purchases at any time. I ordered the knife block pad- 10 slots twice and returned the first one ordered. I called customer service today and was informed that a number should have been requested to return the unopened purchase and in 4 to 6 weeks I may receive a refund.”

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Posted 1 year ago

Hi Warren. Thank you for your feedback.

Posted 1 year ago

“Best knives I've ever owned. Makes cooking more enjoyable. The knife block is a great size, and the angle that the knives sit makes it easy to remove the knives while being able to fit on a countertop beneath cupboards.”

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Posted 1 year ago

Hi April. Thank you for your comment. Happy cooking!

Posted 1 year ago

“Wonderful addition to any kitchen. Lightweight and feel great in the hands. A good set of knives are worth the investment.”

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Posted 1 year ago

Hi Beth. Thank you for your comment. Happy cooking!

Posted 1 year ago

“Wonderful Knives 5 stars !!!!! I will be buying more to complete the set.”

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Posted 1 year ago

Hi Matthew. Thank you for your comment. Enjoy!

Posted 1 year ago

“Bought my son the classic G-2 Chef's knife a few months back and just got him the Classic 7" Santoku Knife. He loves them. You can pay more for some other brand but you can't buy a better knife. The 2 Stage ceramic sharpener addition was nice.”

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Posted 1 year ago

Hi Alan. Thank you for your comment. Happy cooking!

Posted 1 year ago

“This review is not for the quality of the product but for their customer service experience. They provide little to no information on how to return their item. There is no invoice included with the purchase, the email noted on their website is non-functioning and was Undeliverable, their chat request is not really a chat and when I finally found a phone number where a human being would answer, they were very unaccommodating in making sure I had something to be able to return it after I printed out an invoice with no return, postage paid by them. Bottom line, you better like the item as returning it was a part time job!”

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Posted 1 year ago

Hi Kelly. We appreciate your feedback. If in the future, you would like to return a product, we have included the link to the Return policy for your convenience. (https://www.scanpan.com/warranty-and-returns) Alternatively, you can access the information via the link labelled 'Warranty and Returns' on the home page. We're glad that our Customer Care team was able to assist you.

Posted 1 year ago

“Ordered a knife for my daughter's boyfriend for Christmas just getting into the restaurant industry as a starting shelf The knife was delivered to the wrong address somehow But when I called customer service they straightened it all out sent me a knife I had it in 2 days the knife is great everybody's happy thanks to global cutlery for being fantastic and having great customer service”

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Posted 1 year ago

Hi Darrin. Thank you for your comment. We're happy to know that our Customer Care team was able to assist you.

Posted 1 year ago

“Frustrated. I never received the knives. Three attempted deliveries were made by FED EX and no one was there to sign for them, so they were returned to GLOBAL. When will I receive a refund?”

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Posted 1 year ago

Hi Lee. We're sorry you didn't receive your item. Our Customer Care team will process the refund within the week. You will receive an email confirming that a refund has been issued to your original form of payment.

Posted 1 year ago

“Beautifully made!”

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Posted 1 year ago

Hi Terry. Thanks for your comment. Enjoy!

Posted 1 year ago

“Please change my name to Tracy . I mailed the gift for my sister to Brittany. The next email that I get that says Brittany I will unsubscribe and block your emails. Thanks Happy holidays”

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Posted 1 year ago

Hi Tracy. Thanks for your comment. When the order was originally placed it was placed with the name Brittney as both the shipper and recipient. The order shipped 12/1, so at this time the information cannot be changed.

Posted 1 year ago

“best knives in our kitchen!”

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Posted 1 year ago

Hi Jason. Thanks for your comment. Enjoy!

Posted 1 year ago

“Clear and clean site, fast shipping. And prompt notification whether urgent came back in stock. Really impressed.”

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Posted 1 year ago

Hi Alex. Thanks for your comment. We appreciate your feedback.

Posted 1 year ago

“-- I like Global knives a lot. Light and sharp. I bought a lot over the years. -- Price: The price is good on the website and it's tax-free. The price is usually the lowest among all the authorized dealer sites that I compare. -- Shipping: Shipping is way too slow. I live in the East Coast and it usually takes about a week for the product to arrive. It could easily take 10 days from the order date to the delivery date. -- Product Availability: Some products are out of stock for a long time. For example, the whetstone that I am looking for has been out of stock for over 6 months. I signed for an in-stock notification and did receive two emails saying that the product was back in stock, but when I clicked the link a couple of hours later, it was out of stock again. I don't know whether the product is indeed back in stock or whether the email I received is a system error. -- Product Description: The product description can be made better. Adding the weight and length of the product will be helpful. Right now I have to look at multiple sites to find out such information. -- For user experience on the website, the site is quite slow and sometimes unresponsive. I don't have such an issue on other websites.”

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Posted 1 year ago

Hi Poting. Thanks for the detailed comments. We appreciate the feedback.

Posted 1 year ago

“I have used global for years I love their knives, but I recently bought two for my mom and they won’t even cut a tomato after just two weeks. I’m confused really, but must embarrassed because I told my mom these were the best and she said sure they are and then she was right.”

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Posted 1 year ago

Hi Arshan. Thanks for your feedback. Your concern has been forwarded to our Customer Care team for additional support.

Posted 1 year ago

“We purchased three knives last year and loved them. We took a cooking class and the chef use Global knives and showed us how to hold them. We like the balance and the sharp cuts they make.”

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Posted 1 year ago

Hi Ralph. Thanks for your comment. Enjoy and happy cooking!

Posted 1 year ago

“Fast service excellent priduct”

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Posted 1 year ago

Hi Emelia. Thanks for your comment. Enjoy and happy cooking!

Posted 1 year ago

“Buy them now. Just do it.”

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Posted 1 year ago

Hi Gerald. Thanks for your comment.

Posted 1 year ago

“This is the best knife out. 🔪 iIt cuts with ease because it is so sharp. It is easy to sharpen as well. This knife is an amazing value too given it can cut watermelon, any meat or filet a fish. Use this to look like a real chef”

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Posted 1 year ago

Hi Dominique. Thanks for your comment. Enjoy!

Posted 1 year ago

“So far the knives are very nice. Takes a little getting used to the the shape of the handle but not an issue once you do. Very sharp but have not used long enough to judge how long the retain edge. Only issue with ordering directly from global vs a retailer is returns are expensive. Must be sure you are ordering correctly. Ordered some as a gift and had to return when I found out he did not want a knife block set. Although I ordered additional individual knives for him, the return cost of the set was $50. Otherwise customer service was responsive and pretty quick with refund. FedEx is not good with delivery in our rural area. FedEx kept changing delivery date and twice claimed poor weather prevented delivery. There was no inclement either day. UPS has been much more reliable.”

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Posted 1 year ago

Hi Jennifer. Thanks for your comment.

Posted 1 year ago

“Great merchandise - the knife was a dream to cut with!”

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Posted 1 year ago

Hi Michele. Hi Dominique. Thanks for your comment. Enjoy!

Posted 1 year ago

Global Cutlery USA is rated 4.6 based on 168 reviews