“AVOID!!! Waiting 2 weeks for important parcel!!! Constant phone calls and emails sent chasing up!!! Being told blatant lies !!!! Even made a 2 hour drive to depot in Blarney to collect parcel as its urgent ! Told open until 6pm, 6pm the time stated on their website also, arrived at 5.35pm the place was closed !!! Rang the next morning for an explanation, promised out for delivery the following day ' tracker stated Same, I NEVER received!!!! Very stressful and time wasting experience, I've lost out financially as a result”
“This is joke !! no it is tragedy to must have anything together with your company !. I hope that I will never again be forced to do anything related to your pseudo company. You are the worst thing that a human can meet. Ur pseudo company is worth just a 1 gallon of petrol + 1 match to let you go with smoke, nothing more š”š¤® NEVER AT THE TIME! A LOT OF TIMES IS LOST OR DEMAGE! š”š¤® I DO NOT RECOMMEND FOR ANYONE!!!”
“AVOID AT ALL COSTS
We thought we had booked through DHL before realising it was GLS in the end. Occasionally DHl will outsource to rogue companies like this.
I was moving 5 boxes with all my possessions to England. We were told they would arrive the next day. Two weeks later they are still telling us they will arrive but in the meantime we have a friend who's brother works with the company (part-time and lots of inside information about how they manage to screen boxes and remove valuable items). Eventually got another reputable company to track down 4 of the boxes - 2 were in the local warehouse so despite having been told that all 5 had reached the UK, they had in fact never left home. And the company told us they lost the other 2 which we eventually found ourselves through friends in a Mayo airport.
They consistently lied to us and when we received the boxes we were missing some of the most expensive items we packed.
When we confronted them over the phone, we were verbally abused and met with absolute denial. How this company has not been shut by the Gardai is beyond belief.”
“You will be waiting in your house the full day waiting for them to ring the bell and then you will realise that they say that you were not there in their webpage...... not even calling the bell/phone.. and if you try to contact the client service, nobody knows anything, phones doesn't exist and you will just keep losing time trying to reach an answer that doesn't exist. Hope they burn in hell.”
“Horrible communication, horrible customer service - I ordered 2 arm chairs from Italy - GLS made one attempt with no notice and
kept me waiting 3 days (for a second delivery attempt) with a delivery time of 8am-6pm. Each of those days they told me late in the afternoon each of those days that the driver was sick (only one driver at GLS?) and then finally lied about making a second delivery attempt. They have now sent my chairs back to Italy! My husband had another bad experience with GLS delivering a vacuum cleaner which never arrived. 100% unprofessional and undependable. A rogue delivery service.”
“Iām expecting a package March 3 because gos sent me and email that they will deliver but nothing cameā¦. I called customer service and the said unable to deliver because we need a security code for your communityā¦.: no brainer driver donāt even think to call me to ask the codeā¦. Anyway customer service magic word āI apologizeā your package will be scheduled tomorrow between 8;00-12:00ā¦so I waited March 4 and no delivery again so I called customer service again and magic word I apologize your package rescheduled for March 7 the zip code is wrongā¦. Itās not true this gas staff no remorse at all they got lies of excusesā¦. So I called the shipperā¦ NEVER gls again and they donāt deliver weekends. Unsatisfied customer.”
“Got a notification that GLS were delivering between the 26th and the 8th of Feb and I thought I'd check the reviews. Looks like a right sh*t show. However it's the 26th, package arrived just after noon. Sorry guys, I understand your frustrations but I have to give 5 stars. And no I don't work for them, and yes if or when they lose a package I'll be here slating them with you.”
“DO NOT USE GLS LOGISTICS!!!
Hopefully this review would prevent another person from living through this nightmare.
I had the worst customer experience and would not ever again do business with this joke of a logistics company! GLS LOST a parcel with all Christmas presents for my family and loved ones and kept consistently lying that it was outbound on the way to the final destination for over a month. It finally turned out that it had been lost and no satisfactory search was conducted to find it. What is even more devastating is that while this scam lasted we lost family members who are no longer among us to receive their Christmas present. There are things which cannot be compensated with a lost parcel claim..”
“This company is truly inept. Ordered a Dyson vacuum on 12/12/21 as a Christmas gift. Projected arrival 12/21. When didn't come I checked GLS tracking. Tracking indicated the package arrived on 12/15 in my hometown. Tracking indicated that item was scheduled and rescheduled for delivery daily. Called them on 12/24 and they told me it was to go out that day. They called me shortly afterwards to tell me they lost the package. Called Dyson multiple times and today they tell me package was delivered on 12/28. That never happened. Was home all day every day. GLS has phony tracking data. Never delivered the package. Truly an inept 3rd rate carrier. Dyson sucks for using them. GLS sucks for being terrible at what they claim to be in business for.”
“Das schlechteste Lieferung Service. Trauen Sie sich nicht einmal, etwas zu bestellen. Sie haben nicht eine Matratze fĆ¼r 15 Tage bringen und sie gab es ein paketshop am Ende. Schrecklich.”
“My package has been delayed. It's actually been sitting in one location since last week. I order it online so I don't have to purchase from the store. I ran out. So now I've had to go buy what I ordered.”
“I have read the reviews here, and at least some actually received their package. My 2 lb package has been rescheduled 6 times now. If you need a new miserable experience, use these guys.”
“If there were no stars or negative stars, I would give them that! This is the worst company and I am not even sure how they stay in business! When they were GSO they were GREAT! After they were bought out by GLS, they TANKED!! Never show up when they are scheduled, loose packages not to mention when you have to talk to someone right away, you stay on hold for ever!! I am currently on hold with them and it has been 1.5 hours! Yesterday I was on hold 3 hours (HONESTLY)!! Not acceptable and am moving companies immediately!!!! Do yourself a favor, steer clear of GLS!”
“I have no idea what is going on this world. Customer Service is at an all time low. No one cares and using Covid-19 as an excuse is OLD. I have been calling GLS since 9/10/21. Left my name and number and NO Call back. I have been hold now for 45 minutes and NO ONE HAS PICKED UP! Their website states enter zip code to see delivery time and my son's birthday gift was suppose to be delivered. Since the gift requires 21 over signature my son sat home all day Friday. No alert, email of delay or someone to talk to. I PRAY THIS COMPANY IS PUT OUT OF BUSINESS! Anyone who runs their business in this manner should lose its Privileges. DO NOT SHIP WITH THIS COMPANY. PLEASE if you read my review AT LEAST READ DO NOT SHIP WITH THIS COMPANY!!!!”
“Notified delivery wich they didnt after the event ,I called at there outlet to collect without looking at monitor told it had been sent to a supermarket, very disatisfied”
