LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,928 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,928 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Anthony, our LoadUp person, was fantastic! Communicated with me throughout the day re arrival time, was efficient and thorough and extremely nice! And prior to this, LoadUp communicated with me clearly and thoroughly to arrange the appointment (which was for a new mattress/box spring setup and takeaway of old). Altogether, my experience w LoadUp was PERFECT. They did everything they said they’d do, when they said they’d do it, and they did it perfectly. Highly recommend!”

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Posted 4 days ago

“Jason did a great job!!!”

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Posted 4 days ago

“Jason did a great job!!!”

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Posted 4 days ago

“The guys that picked up my junk couch were awesome, very polite and even when they had to move a heavy piece of furniture out of the way they asked me where I would like it, they didn’t have to do that. The only reason I gave it 4 stars is because of scheduling. I originally had it scheduled the day before but the called last minute to reschedule next day, I had to take time off again to be there in that 4 hour window.”

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Posted 4 days ago

“Very satisfied; movers were very professional and precise with removing the furniture.”

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Posted 4 days ago

“Very friendly and professional”

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Posted 5 days ago

“Very friendly and professional”

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Posted 5 days ago

“Very happy with Loadup from start to finish. Would highly recommend to anyone. Thanks”

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Posted 5 days ago

“Everything ran very smoothly. The online booking for service, payment online, emails and texts from LoadUp and Bryan, the driver, punctuality and professionalism were all exemplary!!”

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Posted 5 days ago

“It was a quick, easy process, and I didn't have to be there for the pickup.”

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Posted 5 days ago

“I was given a 4 hour window today for someone to be at my house, between 8 AM and Noon. When the 4 hour window passed and no one had shown up nor had anyone reached out to me, I made 2 calls to ask what was going on. I was surprised when the second representative with whom I spoke basically told me that the 4 hour window was not a given and then he asked me if I could wait a little longer. Apparently customer service is not a priority nor is there much respect for customer wait time.”

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Posted 6 days ago

“Check the order notes, worst experience ever and your management doesn’t care.”

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Posted 1 week ago

“The two individuals who arrived at my home were " Very Professional," courteous, and punctual. Highly recommend this company”

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Posted 1 week ago

“Every member of the team was very professional from the team member who answered the phone to the driver who came to take away the mattress. Communication was excellent and I was notified every step of the way! Will definitely call again when I have more junk to be hauled away.”

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Posted 1 week ago

“Professional, polite and quick and better prices than most others”

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Posted 1 week ago

“Excellent service, patient and friendly workers. Onesimus Thomas and his helper were great! Would definitely recommend them.”

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Posted 1 week ago

“I initially went with them because they had an upfront price that I thought was reasonable. When I ended up getting a counter offer from a different company that was half the amount than goloadup I decided to cancel. I was then told I would have to pay a 20% fee for cancelling, even though it was 5 days ahead of time. I would totally understand if it were within 24 hours, but 5 days ahead is completely unreasonable. BUYER BEWARE... you better be sure you're getting the best deal and if you try to back out, even with plenty of notice they will charge you 20% of your initial total!!”

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Posted 1 week ago

“Rudy and partner were efficient and careful. Great work!”

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Posted 1 week ago

“They were on time, polite and quick.”

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Posted 1 week ago

“Mr Brown gave me excellent customer service. He was very professional and quickly removed the items in a timely manner. 5 Stars for Mr Brown!!”

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Posted 1 week ago

LoadUp is rated 4.6 based on 5,928 reviews