LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,598 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,598 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loaders did an amazing job”

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Posted 3 months ago

“On time snd fast process Thank you!”

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Posted 3 months ago

“The gentleman was very polite and apologetic for running a tiny bit late however that was no problem. He was very personable.”

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Posted 3 months ago

“On time snd fast process Thank you!”

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Posted 3 months ago

“I loved it that I could get all of these items removed at one time. The crew was here at the preferred time, carefully brought the items to their trailer, loaded up and left. PERFECT!!!!”

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Posted 3 months ago

“Great service! Easy process too. Just count up your item, submit and schedule your service. Also if you need to update items at any time the process is super easy. Will definitely use this service again!”

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Posted 3 months ago

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Posted 3 months ago

“Steve and his helper were very helpful and polite while at my house for picking up recliner. Good job!! Would recommend them in the future!”

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Posted 3 months ago

“Quick both movers were kind! It took all of 5 minutes!”

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Posted 4 months ago

“Great service carrying heavy marble slab down to my truck from 3rd floor with three flights of stairs.”

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Posted 4 months ago

“Very friendly and helpful. Service was very fast and efficient. Would recommend to anyone”

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Posted 4 months ago

“The gentleman were very considerate.”

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Posted 4 months ago

“Juan and Sergio just completed the pick-up from inside my home. Their service was amazing! Not only did they take pride in their appearance and spectacular work ethic, but they were very respectful of my home and the property I rent. Downsizing from large bulky furniture can be intimidating and hard, but with wonderful representatives of LoadUp it makes celebrating the process that much sweeter. Thank you!”

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Posted 4 months ago

“Daniel and Devonte were outstanding, polite, and very efficient. Because of them, I will be using you again.”

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Posted 4 months ago

“They were quick, courteous and respectful. Excellent service.”

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Posted 4 months ago

“What can I say Brandon did one heck of a job. Very polite ,very careful in the process of moving a very huge 43 inch TV . Thank you again Tony”

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Posted 4 months ago

“Tony and Cedric were professional and very nice. They were quick and super careful. I'm so happy with the service I received. Thank you.....DM”

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Posted 4 months ago

“Affordable and easy to schedule. The loaders were friendly and efficient.”

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Posted 4 months ago

“Came on time. Very polite and completed the job in a timely fashion. Really impressed and the cost was very reasonable. Definitely going to use them to move. They we’re careful and didn’t not damage anything on it’s way out….. Very professional man and company. Harriet Juodenas”

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Posted 4 months ago

“LoadUp to take NO Accountability for the operational problems. LoadUp appointed the driver (who was more than 1 1/2 hours late) and failed to confirm that he had a capable assistant (not his 2 young small daughters). Not having an assistant that was capable of lifting heavy furniture downstairs forced him to use a dolly that dropped heavily on every single step. Then when it came to the outside steps the sheer force of the dolly dropping caused 6 of our bricks to be destroyed. This will require a mason to repair them and be very costly. LoadUp is assuming NO Responsibility for anything and putting it all on the "independent contractor" which is pathetic. They picked the driver and assigned the load without screening properly for an assistant. I expressed my dissatisfaction with the company's business practices, but they did nothing. I doubt I will hear from your driver and very doubtful he will pay to repair this which will probably cost him 5 to 10 times what he earned from LoadUp.”

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Posted 4 months ago

LoadUp is rated 4.6 based on 5,598 reviews