LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,364 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,364 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Troy removed my recliner. Great job”

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Posted 1 week ago

“Great service and professional”

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Posted 1 week ago

“Your loading rep did an amazing job in problem solving the best way to move a large treadmill out of my basement without harm to my house or to him! Great job!”

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Posted 1 week ago

“If I could give zero stars, I could. I was given a pick-up window of 8 am-noon for a couch and loveseat. I had a new couch being delivered between 9-noon, which I was unable to change. I contacted LoadUp the day before my service to explain that I really needed my old furniture out before the new one came, and I was told a note would be put in to try and arrive between 8- 9 am and that I could contact the hauler to confirm once I had his number. I had to take the day off from work for this. The day came and the hauler was unreachable. My new couch came and the old furniture had to be moved to the front of the room to make room for it. Multiple texts and emails through the day "reassured" me my stuff would be picked up. Around 5 pm I was told a new hauler was assigned, but it would be 6-8 pm and possibly as late, but no later than 9 pm, but could I reschedule anyway. Not possible for me due to work. I was told this was an exceptional hauler and they were confident my stuff would be picked up that night. I was able to contact this hauler directly, who also tried to get me to reschedule, telling me it would be closer to 9:30-9:45. 10 pm came so I texted him, his response was he was waiting for AAA as his "car" stopped running while he was driving and he thought it was the alternator. He tried to get be to reschedule later in the week, but at this point I was done with the run around. I'm now waiting for my requested refund. Lesson learned, read deeper into reviews, check BBB complaints and go with a company that may be a few dollars more, but has a much better online reputation and does not take your money up front. I had other things that needed to be removed, but won't ever use this company again.”

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Posted 1 week ago

“The team that came was amazing. They were professional, polite and I have no complaints. However they came with a truck and trailer no ID on it. I told the booking gentleman that I didn’t think it would be big enough. I probably would have let them take more, but they couldn’t get anymore on the trailer”

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Posted 1 week ago

“The one guy moved a huge heavy desk along with a dresser by himself.”

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Posted 1 week ago

“Anthony is helpful and curious”

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Posted 1 week ago

“Super easy. Made the appointment online, knew what it was going to cost. I put the items outside and went about my business. Few hours later it was gone.”

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Posted 1 week ago

“I had a very positive experience, nothing but simplicity from start to finish from just calling and booking my service the previous. evening and the removal only 15 hours later. The gentlemen who came were very nice and professional I thought I should add that ! I highly recommend load up for any removal items that you have. They will remove them straight from the spot that they are in and to the truck for a very reasonable price.!”

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Posted 1 week ago

“Super easy. Made the appointment online, knew what it was going to cost. I put the items outside and went about my business. Few hours later it was gone.”

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Posted 1 week ago

“Very polite men, quick service”

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Posted 1 week ago

“Great service. On time, fast, efficient, respectful.”

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Posted 1 week ago

“Very nice people, great service! 10/10”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“Service was prompt and team was very professional”

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Posted 1 week ago

“Great guys and very friendly. Made this a very easy process!”

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Posted 1 week ago

“They weren`t that experienced . they did not know how to separate the two beds as far as paring. I had to call the salesman and he told them what to do. Also they didn`t know how to put the head boards on correctly. I had to redo them myself. I blame you though for not training them properly.”

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Posted 1 week ago

“Great guys and very friendly. Made this a very easy process!”

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Posted 1 week ago

“Alan was was extremely professional! Thank you very much!”

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Posted 1 week ago

“Hard workers!”

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Posted 1 week ago

LoadUp is rated 4.6 based on 5,364 reviews