LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,613 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Very courtious and professional.”

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Posted 10 months ago

“This was a top rate experience, I was involved in the moving industry for many years, And the communication and friendly service we received was a A+++++ experiences, thank you”

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Posted 10 months ago

“Exceptional service! I highly recommend it. I bought a new mattress and the merchant offered old mattress removal through Angi; however, when you read the reviews about customers' experiences, they were a nightmare. So, I skipped Angi and called LoadUp and it was fast, reliable, and efficient. They give you a window of time for pickup. They stay in communication with you through a tracker and you know when they are scheduled to arrive. Thank you for the great service.”

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Posted 10 months ago

“Your representatives were on time, they were very careful. I will definitely hire them again.”

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Posted 11 months ago

“The team was extremely professional. There was some confusion with my pick up and they worked extra hard to complete the pickup. I would recommend you service anytime.”

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Posted 11 months ago

“My LoadUp pick up crew was on time and respectful of the property. They even had a leaf blower to dust the garage when they were finished! The pricing was fair and the job was done well.”

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Posted 11 months ago

“They did a great job. I was very pleased with the result. Thankyou Sharon Henegar”

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Posted 11 months ago

“Quick, friendly, professional, and right on time!”

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Posted 11 months ago

“Absolutely 5 stars!! Customer service was on top of it, even when I needed to add another item for pickup at the last minute. Driver Josue was amazing! Very friendly, courteous and professional. Handled all of my needs perfectly! Will definitely be using LoadUp again when I have some other large items to remove!!”

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Posted 11 months ago

“Amazing service! Very professional and friendly!”

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Posted 11 months ago

“Very efficient service in our piano removal. except for a minor glitch in billing (which was handled immediately and courteously), our experience with Load Up was easy and to our complete satisfaction.”

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Posted 11 months ago

“So very happy with my load up experience! Took Aaron and Michael about 10 minutes to load up a mattress, box spring, mirror, headboard and ironing board. Totally efficient and extremely polite. I highly recommend this Company! Money well spent!!!”

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Posted 11 months ago

“Efficient, professional and reliable”

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Posted 11 months ago

“The first confirmed appt with a Window time of 12:00-4:00 was quite disappointing as the driver ran behind but did not communicate with me. I first sent a text to check on time which got no response. Then an hour later a phone call at 2:45. The driver then told me he probably won’t make the time. It took me to call him and would not have known . Unprofessional as I had to pay ahead for the service. Wasted 4 hours of my time waiting which is disrespectful and only takes communication. New appt was made for the following day and the guys got the job done. Customer service set that up and gave them a second chance. Will have to really think about using them again.”

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Posted 11 months ago

“Not the friendliest service but got the job done and were efficient.”

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Posted 11 months ago

“Very punctual and friendly people with nice looking equipment.”

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Posted 11 months ago

“On time as promised and quick work loading up!”

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Posted 11 months ago

“Awesome company. Great customer service and wonderful people who do the load up. Thank you Nana.”

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Posted 11 months ago

“Marcelo was very kind and nice to talk to as he was taking my mattress and box spring. Very good service and very nice people to work with, thank you and God bless you.”

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Posted 11 months ago

“The LoadUp staff were professional and kept me informed at all stages of the job. We were impressed because the service was very fast. We ordered the removal of a safe on Monday afternoon they arrived on Tuesday and removed the 400lbs safe. Will certainly use them again if the need arises. Overall we were very impressed.”

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Posted 11 months ago

LoadUp is rated 4.6 based on 5,613 reviews