LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,589 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“The gentlemen were professional and efficient.”

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Posted 2 weeks ago

“Excellent service. The company provided frequent updates from start to finish, the staff were friendly and courteous, and the job was done with care. Great company and will continue to use their services when in need. A thank you to Tello and his colleague who tackled the job effectively despite the gloomy New England weather. Thanks LoadUp.”

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Posted 2 weeks ago

“Very easy to work with!”

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Posted 3 weeks ago

“Fast and efficient Clean and friendly Low cost Excellent Service!”

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Posted 3 weeks ago

“Total professional service!”

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Posted 3 weeks ago

“Both gentlemen were polite and efficient Thank you”

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Posted 3 weeks ago

“Today was my first experience using LoadUp to remove a sofa and loveseat from my home. I was pleasently surprised as to how easy and reliable their service worked. Contact followup was prompt on booking and appointment times were spot on. I will use them again if needed. J”

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Posted 3 weeks ago

“I wish I never booked Loadup. From the beginning I disclosed I wanted three (3) heavy items moved. I even sent pictures of the heavy items, the stairs and hallway. Loadup finally told me my items were too heavy for them. But Loadup kept on texting and calling me to close this deal! Because Loadup kept calling & texting me I booked them. Big mistake. Then I found out that they wouldn't do my move, too heavy. So I cancelled my booking within an hour on that same day. They kept my $40.80 deposit. Reason I suggest you hire another moving company is other moving companies were willing to move my 3 heavy items. So you can do better, I did too but it cost my $40.80 to learn this lesson from Loadup. Funny thing is I'm still getting marketing messages from Loadup & I appealed their $40.80 charge. If they refund my $40.80, I'll update this review.”

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Posted 3 weeks ago

“Total professional service!”

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Posted 3 weeks ago

“Everything went great well use again”

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Posted 3 weeks ago

“David was assigned to my job and did a fantastic, fast and completed job. David is very skilled and knows what he is doing. Thank you for having David on your team and representative to LoadUp Company.”

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Posted 3 weeks ago

“Awesome Ali and his partner were more than outstanding. I had added another item to my order. They fixed my screen door which had not been able to stay open. Extremely helpful. The automatic Lifting chair had to be disassembled before they could move it out. They ready went beyond my expectations. I would recommend you to anyone and will call you next time I need junk removed ******”

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Posted 3 weeks ago

“Same day, fast, friendly, affordable! No hassle, was able to get in contact with customer service to get answers to my questions prior to booking! Everything happened exactly the way they explained. Definitely have plans to book again!”

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Posted 3 weeks ago

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Posted 3 weeks ago

“There is nothing that could have been better about LoadUp's service. Not only does the driver keep you updated on arrival time via text, but the customer is given his phone number so that we can call or text him if we wish. Their removal & assembly of the bed parts was top-notch as well. I recommend them as highly as possible!”

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Posted 3 weeks ago

“Speedy service, from initial call to follow up estimates, to service. They were so speedy that they arrived for couch pickup even before I could get an ETA.”

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Posted 3 weeks ago

“I am very happy and satisfied of they work.”

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Posted 3 weeks ago

“Blaine was fantastic! Came right on time, worked quickly, gave me an estimate beforehand, let me know before he arrived. And overall great experience.”

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Posted 3 weeks ago

“Very easy to work with the LoadUp Junk Removal Team! Thank you for the great customer service! The removal team was very efficient and courteous!”

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Posted 3 weeks ago

“2nd floor apartment with two2 queens and a dresser. In and out in 20 min.”

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Posted 3 weeks ago

LoadUp is rated 4.6 based on 5,589 reviews