LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,724 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great & quick service!”

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Posted 4 weeks ago

“Quick and painless!”

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Posted 4 weeks ago

“The worst company I ever have the bad experience to work with, I use to be a loader, The driver are treated like trash, we not have not right to speech and for any reason Load up hold your money and not want to pay the jobs you do for them, For is all about the customer, they treat the driver like workers machines, they are not care about the fact that you spend your gas, put miles on your vehicle and time, the worst experience as hard worker I ever have in my life, if you as driver need to make some extra cash, DO NOT DO LOAD UP, you are wasting your time and destroy your vehicle over nothing, is not work it.”

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Posted 4 weeks ago

“Upload was very reasonable,on time,kept me updated on there location and on time.I would use them again.”

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Posted 4 weeks ago

“Rick came to assemble our bicycles. He was on time friendly and he was all Business. I would recommend him to anybody looking for work like this.”

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Posted 4 weeks ago

“The mover who came out to move my washer and dryer was pleasant although I do not remember his name. He moved my washer and dryer out for me. I know it was in a tight space in my bathroom he got the job done and loaded it up he did a fantastic job.”

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Posted 4 weeks ago

“Great customer service. Will use him next time.”

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Posted 4 weeks ago

“Michael was pleasant and efficient and on-time. Highly recommend!!”

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Posted 4 weeks ago

“The two LoadUp guys did an exceptional job. The kept me well informed of their ETA throughout the day. Upon the workers arrival, they were very respectful and considered by removing their shoes to avoid tracking snow and water through my home. Also, the LoadUp workers were very professional, kind and friendly great job!”

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Posted 4 weeks ago

“Michael was pleasant and efficient and on-time. Highly recommend!!”

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Posted 4 weeks ago

“1 out of 5, I’m giving the workers a 10. They were amazing. They quickly were able to figure how to move the sofa down a flight a stairs with a narrow pathway. They were professional, proficient, and very nice gentleman! Thank you! I will definitely use your service again!”

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Posted 4 weeks ago

“Fabulous. Rodrigo and his colleague were fantastic. The best service.”

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Posted 1 month ago

“Reasonable price…great communication and quick load up… thank you”

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Posted 1 month ago

“We hired LoadUp to remove a mattress. The very morning they were due to pick it up we received a text from the driver saying he had an emergency with his young child and could we reschedule. We gave him the grace to reschedule for 48 hours later between 8am and 12 pm. When we called to confirm this appt, we were told it could be up to 8 pm at night. We cancelled at that point, being unable to sit around all day and wait, especially since my husband already lost 1 day of work waiting and we were told the rescheduled time would be between 8am and 12pm. Only half of our money was refunded. They charged us a cancellation fee. Keep in mind that they first asked to cancel the original appt. Shame on them! We were kind enough to understand the issue with the driver’s child but they chose to keep half of our money. We would never recommend this business!”

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Posted 1 month ago

“Awesome job”

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Posted 1 month ago

“LoadUp kept up great communication and arrived when they said they would. The person who picked up my sofa was in and out in about seven minutes. He was prepared, professional, and did what was required without any fuss. I highly recommend this service.”

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Posted 1 month ago

“The gentlemen were on time, very polite and very professional. They want to know if there was anything else they could do for us.”

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Posted 1 month ago

“Polite, courteous and efficient.”

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Posted 1 month ago

“Napoleon was excellent! Kept me posted as to arrival time. Fast and convenient will use Load Up again.”

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Posted 1 month ago

“Very efficient workers. Very friendly as well. Cleaned up after themselves. Went quite well. I’m pleased.”

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Posted 1 month ago

LoadUp is rated 4.6 based on 5,724 reviews