LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,631 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,631 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Fast and no hassle. Friendly people.”

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Posted 1 year ago

“Excellent info provided on order and pickup details. Very efficient all the way from order to pickup via emails and messaging”

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Posted 1 year ago

“First rate; fast, friendly and efficient”

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Posted 1 year ago

“Scheduler sent one individual to pickup large heavy sofa with a queen sleeper and two(2) large power recliners. This sofa needs two people minimum and the pickup person did not know it. I paid 190 dollars and had to help the poor pickup driver. The four hour window turned out to be 5 1/2 hours. Then scheduler at the office told my wife two options: reschedule for next day or extend today’s window till 8:00 pm.The pickup driver was very apologetic and did a great job. Poor rating is the highest I could give the company service. No courtesy call from company/ driver.”

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Posted 1 year ago

“Our loader, Jacque, (I think I misspelled that) did a great job. We will ask for him next time.”

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Posted 1 year ago

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Posted 1 year ago

“LoadUp employee & helper were excellent in removing a queen sized mattress. They were respectful of myself & property. Thank you. I’m”

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Posted 1 year ago

“The person took the garbage that the mattresses came in and then left it on our street. We would have had a ticket had we not seen it. We would’ve been better off had he just said he doesn’t remove junk.”

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Posted 1 year ago

“Do yourself a favor and overshoot your estimate. Dont rely on the notes section. Other than that, the process was great. Had a lot of stuff that was included in the estimate but they were very professional and nice about things.”

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Posted 1 year ago

“I usually ordered my queen size mattress to be picked up the time is between 12:00 and 4:00 this morning I ended up having appointments I had to get to so I called my driver Ivan Direct his number was on the email and I told him my situation and asked if he could come earlier he was at my house within 20 minutes it was so nice have such a quick response”

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Posted 1 year ago

“Great experience. Last was more than helpful”

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Posted 1 year ago

“Everything was great! The price was a little high and also in a time period of 8:00 AM - 12:00 PM, the guy showed up at 11:50!”

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Posted 1 year ago

“They contract locally. I went out of the area to get dependable service. Bad idea and bad service. Do not recommend them.”

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Posted 1 year ago

“Super efficient crew; everything was taken care of”

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Posted 1 year ago

“the drivers arrived on time, they were very efficient and courteous. i definitely recommend this service”

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Posted 1 year ago

“From start to finish they did what they were hired to do with a great pleasant attitude. Highly recommend this company! They are honest, efficient and responsible. Very pleased.”

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Posted 1 year ago

“STAY AWAY FROM THE SCAM COMPANY.... I booked a sofa removal for today. I am getting a new one and needed this one gone TODAY to make room for for it. I booked time and PREPAID. Last night I get a call from a caller ID that states its a Medical company. They are calling to verify my booking. Red Flag #1 Then today I get a text stating unforeseen problem with my order we will do our best to complete pickup today. So I call and get run aground I ask to speak to manager and I am told i am being transferred to one. Turn's out they train their reps to pose as managers. He wasn't a manager at all. Finally I demand to speak to one. Told multiple times NO. Then finally get one on the phone that is BEYOND RUDE. I am told I did not pay upfront and the service is if we can get around to you we will and then you pay. This was a LIE. They authorized my card when I chose the PREPAY option. This is just a third party company that takes your money and hires another company to actually do the work. So, if they can find someone cheap enough they will hire them and then take a cut. When they cant find someone they will just not show up nor call you.”

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Posted 1 year ago

“Great service from Eric!”

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Posted 1 year ago

“I received a quote for removal of a mattress and a bookcase. When loader arrived, they arrived without any professional moving and packing equipment, resulting in a mess of wood chips and dust in the hallway of my apartment building. They also damaged the elevator of the apartment building as the bookcase was not padded, resulting in a $400 charge from my building. The loaders charged me $40 more than the upfront quote for the removal of two items. BE AWARE THAT THEIR UPFRONT GUARANTEED PRICING IS NOT GUARANTEED!!!! The new charge was not communicated to me until AFTER everything was done and they refused to leave without payment, with NO EXPLANATION OF THE EXTRA COST. I contacted LoadUp customer service and they refused to take accountability, saying that it was a "connect" order. It is fraud and false advertising at the very least. At every stage of the process they told me my "Loaders" and LoadUp Team were on their way, which led me to believe they would take accountability for the actions of their team. BE AWARE WHEN GOING THROUGH LOADUP THAT THEY DO NOT TAKE RESPONSIBILITY FOR THEIR CONTRACTORS! you may end up with responsibility for extra costs with no explanation, and for damages to your property during removal.”

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Posted 1 year ago

“Great Service”

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Posted 1 year ago

LoadUp is rated 4.6 based on 5,631 reviews