LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,327 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Job completed as requested. The person who came to pick up the items smelled like he hadn't bathed in weeks. I was holding my breath in his presence.”

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Posted 1 month ago

“Excellent service. I have used LoadUp twice in Newport Beach CA and Juan was the individual both times. He was timely, efficient, and professional. The entire experience was shockingly easy.”

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Posted 1 month ago

“Removal appointment easy via phone call and Manuel on pick-up was excellent.”

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Posted 2 months ago

“Arrived a little early, took shoes off to come into carpeted room to get the sofa. Respectful and efficient team!!!”

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Posted 2 months ago

“Alfredo was efficient, polite, worked hard, and careful with my home.”

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Posted 2 months ago

“Load It Up was scheduled to come to my place on Tuesday, 09/10/24 from 4:00 - 8:00 PM. The trucking company had already left my mattress, headboard and bedframe at the bottom of the stairs as I live in an upstairs apartment. I called them at 6:00 PM and they told me they would not be coming and would need to reschedule on Thursday, 09/12/24. I had to get the help from two of my neighbors to carry the mattress, etc. up to my place. When the guy from Load It Up arrived, he had a 14 year old boy with them. The mattress was alongside a wall in my dining room. The guy instructed the boy to go into the living room. I heard a crash but could not see over the mattress. After they left, I discovered they had broken my glass candy dish that was special to me. They did not say a word about what happened.”

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Posted 2 months ago

“These guys were wonderful. I would recommend them to anyone. Thank you”

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Posted 2 months ago

“Fabulous company!!!”

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Posted 2 months ago

“I had an appointment scheduled from 09/10/24 from 4:00 - 8:00 PM. When I called Load It Up at 6:00 PM said they had to cancel due to lack of staff. I had to get my neighbors to help carry the mattress, headboard and bedframe upstairs into my apartment. When the guy came on 09/12/24 he brought along a 14 year old boy. When they took the mattress out of the box the boy backed into my glass coffee table in the living room and broke my lavender glass bowl and did not say anything to me. I found the broken bowl with shatter pieces after they left.”

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Posted 2 months ago

“Jahlon Reid was very professional and over the top helpful during the pick up. He was prompt and courteous and gave great service. Thank you so much !!!”

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Posted 2 months ago

“Kaio texted before coming within the time period. He and helper worked efficiently to take apart waterbed frame and took the pieces down. The water mattress was already emptied before they came so that it was easy for them to take away . They did it in 20-30 minutes. They were very polite and worked efficiently. Excellent service.”

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Posted 2 months ago

“Yudiel arrived on time! Him and his partner were able to get my 2 piece sectional removed in less than 8 min. Amazing service! Thank you.”

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Posted 2 months ago

“Very efficient service.”

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Posted 2 months ago

“Jessica was here right on time, she was so nice.”

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Posted 2 months ago

“David was here early and did a wonderful and quick job!! Would use load up again and refer people your way!! Thanks”

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Posted 2 months ago

“Kris and his team were very communicative, punctual, friendly, fast, and professional. I would definitely use this service again and highly recommend.”

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Posted 2 months ago

“Went perfect, they were on time, fast and very professional... Highly recommend them!”

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Posted 2 months ago

“The Load Up Team did a fantastic job. Great communication and professionalism.”

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Posted 2 months ago

“The communication throughout the process of booking was efficient and well thought out. Chris and Gary came and went above and beyond. Very respectful and knowledgeable to complete the job. Very satisfied customer. Thank you!”

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Posted 2 months ago

“Very professional. Thoroughly removed the junk requested. thank you Loadup!!”

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Posted 2 months ago

LoadUp is rated 4.6 based on 5,327 reviews