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LoadUp Reviews

4.6 Rating 5,365 Reviews
89 %
of reviewers recommend LoadUp
4.6
Based on 5,365 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read LoadUp Reviews

Phone:

844-239-7711

Email:

support@goloadup.com

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Hard workers!
Helpful Report
Posted 1 week ago
My original appointment was for 12 noon. At 12:30 I called to see what...my team was not going to arrive for 6 hours after my original appointment! No warning. I did reschedule for the next day. 8 am appointment turned into 9:50 am. Dont expect prompt service! On the plus side, team did arrive (although late) with extra helpers. Job was completed.
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Posted 1 week ago
DONT USE THIS COMPANY. This is a 3rd party company. They charge more than local company to send out a local company to only pickup certain items instead of everything. Find an actual local company and they will pickup everything for less. Then this company says they charge you up front so there's no haggle pricing when driver comes. When my driver got here, he said he was only picking up certain items instead of everything. We spent 1 and a 1/2 hours on phone with loadup trying to charge us extra. This company is horrible. STAY AWAY OR PROCEED AT YOUR OWN RISK. YOUVE BEEN WARNED.
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Posted 1 week ago
Very good service .. Akin did a terrific job .. arrived early in fact .. very happy
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Posted 2 weeks ago
Yudiel was extremely professional, efficient and polite. They removed all my items quickly and were on time. I would HIGHLY recommend this company and give a big thumbs up to Yudiel and his helper.
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Posted 2 weeks ago
Darrell and Roxanne were lovely to meet, and very good at their job. Thank you!
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Posted 2 weeks ago
Darrell and Roxanne were lovely to meet, and very good at their job. Thank you!
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Posted 2 weeks ago
The customer service was very good. The loader was very nice and I felt bad that the guy was working by himself and had such a great attitude. Nice guy
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Posted 2 weeks ago
Jamal is amazing! He literally single-handedly, removed the washing machine from my home, taking care not to ding or hit any walls. He protected the stairs so that he wouldn't scratch them as he took the washing machine from the house. He was polite, respectful, and very professional! I highly recommend Load Up!!
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Posted 2 weeks ago
This is the second time I have used LoadUp this year and both times have been a breeze. You will get a window of time for their arrival, and they send messages to keep you updated. They are very reliable. I highly recommend.
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Posted 2 weeks ago
Excellent service and arrived earlier than expected
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Posted 2 weeks ago
Very good service .. Akin did a terrific job .. arrived early in fact .. very happy
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Posted 2 weeks ago
Alex was very nice and pleasant, and did a great job assembling our adjustable bed, which was very heavy, and setting up the air mattresses. Very pleased with his efforts.
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Posted 2 weeks ago
Alex was very nice and pleasant, and did a great job assembling our adjustable bed, which was very heavy, and setting up the air mattresses. Very pleased with his efforts.
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Posted 2 weeks ago
Mover arrived on time and got right to work. He managed all 3 pieces by himself and did it very carefully!
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Posted 2 weeks ago
Alex was very nice and pleasant, and did a great job assembling our adjustable bed, which was very heavy, and setting up the air mattresses. Very pleased with his efforts.
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Posted 2 weeks ago
Very good at what they do. Conditions weren’t perfect (they were a tiny bit late) but their work ethic, friendliness, and flexibility more than made up for it. Would highly recommend.
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Posted 2 weeks ago
Best loaders. They were so helpful and kind. They did a wonderful job, very skillful and careful. They took all garbage and empty boxes, the placer was left spotless.
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Posted 2 weeks ago
Fast ,friendly, thorough. Great job !!!
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Posted 2 weeks ago
Great service! Excellent communication, they arrived when they said they would. Loaded up items very quickly and efficiently. Would use the services again if needed.
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Posted 2 weeks ago
LoadUp is rated 4.6 based on 5,365 reviews