LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 5,365 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Hard workers!”

Helpful Report

Posted 1 week ago

“My original appointment was for 12 noon. At 12:30 I called to see what...my team was not going to arrive for 6 hours after my original appointment! No warning. I did reschedule for the next day. 8 am appointment turned into 9:50 am. Dont expect prompt service! On the plus side, team did arrive (although late) with extra helpers. Job was completed.”

Helpful Report

Posted 1 week ago

“DONT USE THIS COMPANY. This is a 3rd party company. They charge more than local company to send out a local company to only pickup certain items instead of everything. Find an actual local company and they will pickup everything for less. Then this company says they charge you up front so there's no haggle pricing when driver comes. When my driver got here, he said he was only picking up certain items instead of everything. We spent 1 and a 1/2 hours on phone with loadup trying to charge us extra. This company is horrible. STAY AWAY OR PROCEED AT YOUR OWN RISK. YOUVE BEEN WARNED.”

Helpful Report

Posted 1 week ago

“Very good service .. Akin did a terrific job .. arrived early in fact .. very happy”

Helpful Report

Posted 2 weeks ago

“Yudiel was extremely professional, efficient and polite. They removed all my items quickly and were on time. I would HIGHLY recommend this company and give a big thumbs up to Yudiel and his helper.”

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Posted 2 weeks ago

“Darrell and Roxanne were lovely to meet, and very good at their job. Thank you!”

Helpful Report

Posted 2 weeks ago

“Darrell and Roxanne were lovely to meet, and very good at their job. Thank you!”

Helpful Report

Posted 2 weeks ago

“The customer service was very good. The loader was very nice and I felt bad that the guy was working by himself and had such a great attitude. Nice guy”

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Posted 2 weeks ago

“Jamal is amazing! He literally single-handedly, removed the washing machine from my home, taking care not to ding or hit any walls. He protected the stairs so that he wouldn't scratch them as he took the washing machine from the house. He was polite, respectful, and very professional! I highly recommend Load Up!!”

Helpful Report

Posted 2 weeks ago

“This is the second time I have used LoadUp this year and both times have been a breeze. You will get a window of time for their arrival, and they send messages to keep you updated. They are very reliable. I highly recommend.”

Helpful Report

Posted 2 weeks ago

“Excellent service and arrived earlier than expected”

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Posted 2 weeks ago

“Very good service .. Akin did a terrific job .. arrived early in fact .. very happy”

Helpful Report

Posted 2 weeks ago

“Alex was very nice and pleasant, and did a great job assembling our adjustable bed, which was very heavy, and setting up the air mattresses. Very pleased with his efforts.”

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Posted 2 weeks ago

“Alex was very nice and pleasant, and did a great job assembling our adjustable bed, which was very heavy, and setting up the air mattresses. Very pleased with his efforts.”

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Posted 2 weeks ago

“Mover arrived on time and got right to work. He managed all 3 pieces by himself and did it very carefully!”

Helpful Report

Posted 2 weeks ago

“Alex was very nice and pleasant, and did a great job assembling our adjustable bed, which was very heavy, and setting up the air mattresses. Very pleased with his efforts.”

Helpful Report

Posted 2 weeks ago

“Very good at what they do. Conditions weren’t perfect (they were a tiny bit late) but their work ethic, friendliness, and flexibility more than made up for it. Would highly recommend.”

Helpful Report

Posted 2 weeks ago

“Best loaders. They were so helpful and kind. They did a wonderful job, very skillful and careful. They took all garbage and empty boxes, the placer was left spotless.”

Helpful Report

Posted 2 weeks ago

“Fast ,friendly, thorough. Great job !!!”

Helpful Report

Posted 2 weeks ago

“Great service! Excellent communication, they arrived when they said they would. Loaded up items very quickly and efficiently. Would use the services again if needed.”

Helpful Report

Posted 2 weeks ago

LoadUp is rated 4.6 based on 5,365 reviews