LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,589 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Jessica and Dimitrius could not have been nicer. They were a pleasure to meet. They are both very fine representatives of Load Up,. They are reliable, communicative, efficient and punctual.”

Helpful Report

Posted 1 week ago

“On 12/1/2024 I ordered a pick up for a king size mattress and base. Their response was they would schedule a time and let me know. I heard nothing from t hem. On 12/8/2024 I had not heard from them so I called Got Junk. They were here within a couple hours to pick it up and very friendly to work with. On 1/3/2025 Loadup showed up at my door to get the mattress. Over a month had gone by. I told them I no longer needed the pick up. They are very difficult to deal with with emails, texts and phone. They are refunding me 50% of the amount I paid because I didn't notify them 24 hours in advance. Interesting, as no appointment was ever set up. I only got a text that said they were on their way a half hour before they arrived. I would not recommend using this company.”

Helpful Report

Posted 1 week ago

“Beware of hidden cancellation charges! We had to cancel 24 hours before they were supposed to come out, but we were still charged a 20% cancellation fee. If you cancel day of delivery, it’s 50%. You can’t find this information unless you dig halfway through their terms of service. Never would’ve gone with this company if I knew this ahead of time. We lost everything in a flood due to Hurricane Helene, and I was trying to get rid of a bed frame we can no longer use. Now this company is taking advantage of me just like so many other companies that tried to take advantage of us after the hurricane. Their website says that they provide “clarity”, but instead they provide terrible customer service and the opportunity to take advantage of you if you need to cancel for any reason, no matter how much time you provide for your cancellation. I tried to explain my situation, but was told that’s their policy so tough luck. Extremely frustrating and disappointing experience.”

Helpful Report

Posted 1 week ago

“A great service review focuses on what made the experience positive, and can include details about the customer service, product, or atmosphere”

Helpful Report

Posted 1 week ago

“This is a highly organized business. It was easy to list my items and get a firm price and my choice of time window for pickup. Workers were prompt and very efficient. I highly recommend this company!”

Helpful Report

Posted 1 week ago

“Brendan and his partner made our day! Thank you again”

Helpful Report

Posted 1 week ago

“The response time was very fast and both service techs were polite and professional. Grill assembly went well and will use LoadUp again in the future”

Helpful Report

Posted 1 week ago

“Thanks Loadup I want to take a minute to thank you for your wonderful service. I appreciate your professional and friendly manner. You made the whole process easy. I would not hesitate to recommend your Loadup to anyone. Thanks again.”

Helpful Report

Posted 1 week ago

“Fast efficient setup. James was amazing!!! Great customer service!!! Would highly recommend their services!!!”

Helpful Report

Posted 1 week ago

“These guys showed up ON TIME after a snow storm and were in and outta here!! Thank you!! All junk is GONE!”

Helpful Report

Posted 1 week ago

“Lead loader John and his helper were prompt, courteous and very professional and although they had to dig out a couple the items they did everything I asked for and more. They represented your company very well. Whatever you are paying these 2 guys it’s not enough. Very nice men I owe them a big thank you. I have some additional items that I will make available soon and I will request John to be the lead loader. Thanks!”

Helpful Report

Posted 1 week ago

“2 hours late after the 4 hour window, and they didn’t call to inform me they were coming, they called when they we’re at front door. They didn’t wear booties or ask if they should wear booties. They track dirt in my house.”

Helpful Report

Posted 2 weeks ago

“Very easy to work with! Great communication when setting up appointment. Joy and Kim were very professional! Leon and Arion were exceptional when picking up furniture! Very polite and hard workers. It was a good experience from beginning to end. I would highly recommend UpFront!”

Helpful Report

Posted 2 weeks ago

“Service was performed on time noted by loader. They were very courteous and quick to empty storage unit. I definitely would recommend this service to anyone who is looking to have unneeded items removed, and the price was MORE than satisfactory, of which I am very pleased. Great job, thanks!”

Helpful Report

Posted 2 weeks ago

“I only had one item, so it wasn't an extensive order. But the process of setting up the removal was easy. Their representative showed up on time and was very courteous. My item was heavy and difficult to manage but he handled it by himself. I would consider using LoadUp again.”

Helpful Report

Posted 2 weeks ago

“DeShawn & Mac are great. Can't say enough good things about them. Arrived on time, got that refrigerator out from the basement and even moved some things that were in the path. Will definetely use LoadUp in the spring. Highly recommended company.”

Helpful Report

Posted 2 weeks ago

“Highly Recommend LoadUp!!! In less than 24 hours from scheduling my appointment, Gonzalo and his associate arrived well within the scheduled time; were very professional; friendly; and truly worked as a team to carefully and quickly remove my treadmill from my home and navigate down tricky stairs to their truck. The cost for their service was very reasonable and affordable compared to other quotes received. Thank You Both For Your Superior Customer Service!!”

Helpful Report

Posted 2 weeks ago

“The LoadUp men, Kevin and Tyler were terrific! In order to remover my refrigerator they had to turn off the water, remove the doors from the fridge, and take off the door from the kitchen to the garage. And they were as pleasant as can be through all this. I strongly recommend LoadUp if you need an appliance removed.”

Helpful Report

Posted 2 weeks ago

“Leonard was great. He was in and out in 5 minutes. Can only hope he is assigned to my pickup in the future.”

Helpful Report

Posted 2 weeks ago

“Great couple who picked-up my mattress, very gracious!”

Helpful Report

Posted 2 weeks ago

LoadUp is rated 4.6 based on 5,589 reviews