Name: LoadUp
Rating: 4.57

“I am so disappointed they did not put the foundation in our existing iron bed frame that I believe would have fit, queen to queen. We are sleeping inches from the floor, like during our college years.”

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Posted 6 months ago

“Confirmed my appointment but never kept to the window of service pick up not once but TWICE and wanted to reschedule my service pick up for a THIRD TIME AS A NEW CUSTOMER. Not happy at all.”

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Posted 6 months ago

“Picked up the TV, but did not take the TV box that also needed to be disposed of.”

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Posted 7 months ago

“They charged me $200 to move a medium sized box of junk. They said most it was due to fees they charge. I won't be using them again.”

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Posted 7 months ago

“The loaders left several scratches and dents on several walls in my house. They did not use any moving tools at all like other companies do where they would wrap the furnitures before moving them around. They just literally moved the items themselves, and because these were heavy furniture, they struggled and left those damages in the wall. I had to clean them up and while I was able to fix the scratches, the dents are not something I can fix myself. They also said they were coming between 10:30 and 11:00 and they arrived 11:30 so while I understand I was given a 4-hour window, when I have direct contact with the loader who gives me a time, I am expecting them at that time. Also you send way too many notifications, one saying the service is completed when the loaders haven’t even arrived yet! Surprised with the quality of service really considering all the good reviews. I used another service before with no problems like this (they were so careful with everything and packed everything before moving them downstairs where movers usually struggle) and I regret not using them again. I emailed their customer support who only offered a discount on my next order, but with this experience, why would I do business with them again? And when I responded how their offered "remedy" would fix the dents on the wall, they sent me to fill out a form and repeatedly distanced themselves from the service and pointed to the "independent contractors" over and over. 😑”

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Posted 8 months ago

“I wasn’t able to answer phone when driver called to confirm pickup. Driver cancelled the pickup and did not communicate this. When no one showed up I contacted customer service. The agent apologized and scheduled for next day pickup and promised to take 10% off charges for the inconvenience. The pickup was in late May and I have followed up twice when the discount credit did not show up. Both times I was promised that the credit would be sent in 3 business days. That was over two weeks ago and still have not received credit”

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Posted 9 months ago

“Still waiting for promised credit. Driver cancelled delivery when I wasn’t able to answer his phone call to confirm pickup. He did not leave a voice mail message. Did not communicate cancellation. Load up apologized and gave me a 10% credit and a next day pickup. Have been waiting for this credit since end of May. Told twice by Loadup credit would be processed.”

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Posted 9 months ago

“Load up says sit back and we do the work…. 1 guy shows up to carry a couch out of my house. He is very nice and polite. I had to be the #2 employee and help carry the couch out. I got offered 25% off for that. I should have got 50% for being # 2. Change your motto of sit back and we do the work. More like we show up and you help. 😳🫣🤑🤑🤑🤑🤑🤑”

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Posted 10 months ago

“My mattress and box springs were to be picked up between 12:00 and 4:00 PM Eastern. They arrived at 5:48 PM, which was a problem for me. I had scheduled for someone to come and set up my new bedroom set at 4:15. As your team arrived so late, the company that was setting up my new bedroom set had to move the mattress and box springs to my living room. I contacted the company when they didn't arrive at 4:00 PM and no one ever responded to me as promised. So, to all out there, if you expect this company to arrive when they promised they would, you will be very disappointed. I feel I should get a refund as I had to have someone else do part of their job. Don't call them.”

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Posted 10 months ago

“My mattress and box springs were to be picked up between 12:00 and 4:00 PM Eastern. They arrived at 5:48 PM, which was a problem for me. I had scheduled for someone to come and set up my new bedroom set at 4:15. As your team arrived so late, the company that was setting up my new bedroom set had to move the mattress and box springs to my living room. I contacted the company when they didn't arrive at 4:00 PM and no one ever responded to me as promised. So, to all out there, if you expect this company to arrive when they promised they would, you will be very disappointed. I feel I should get a refund as I had to have someone else do part of their job. Don't call them.”

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Posted 10 months ago

“No show when scheduled, impossible to get in touch with driver; they gave me an out of operation number. On the reschedule, there was still zero communication & the driver showed up at a time when I explicitly said I was unavailable during the rescheduling process, which was very inconvenient because I was forced to accommodate just to get it done. Poor execution and organization on their end.”

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Posted 10 months ago

“Disappointed experience. I did everything asked and had a window from 12:00 to 4 for the pickup. Finally after phone calls and messages found out that the team originally given to do the job was changed and job was not done until 7:30. There was poor communication within the company and none with me. Kept getting “ so sorry for the inconvenience “. I spent money for this inconvenience. Which is lip service as my father used to say.”

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Posted 10 months ago

“Like that they give upfront pricing and online scheduling. However, beware that even if you cancel a week or more in advance they will still charge 20% cancellation fee.”

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Posted 10 months ago

“Booking was super easy and confirmations were great. The actual removal was not at all what was sold on the website. I had a 7.5ft couch to pick up. One man with a skateboard showed up to move it. I had to help him get it out of my apartment and into his truck; I did most of the work. Not worth the money, just rent a U-Haul for the day to get rid of your own stuff. You’ll have to do all the work anyway.”

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Posted 11 months ago

“Original drive lied and a very good man pick our things up 2 hours late. Have to question the dispatcher or the original drive who said she was running later and would arrive in 45 minutes. What a damn joke. Don’t expect much from the company! The driver that finally pick out thing up was respectful and apologized.”

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Posted 1 year ago

“The driver did not want to deliver the merchandise to the location that I had requested through the app and wanted to argued with me on where I wanted the items delivered to and I sent pictures of the items that I needed to be picked up. The original cost was $85 but the delivery driver requested $120.00 was not happy about the change in fees. But since he had loaded the items I agreed after we went back and forth on where I wanted the items to be taken to. Not happy with the final result”

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Posted 1 year ago

“Didn't receive a 'on the way' message until I got a text asking how the completed job was and I had to call in saying the job wasn't complete. Was notified they'd be an hour past the expected window. The hauler was very nice but just one person for a large mattress, which made the job a lot more difficult than it had to be.”

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Posted 1 year ago

“I was very understanding when he got a flat tire and had to come next day but when he came he brought a teenage boy to help him and he struggled helping to lift items. Then when he dropped off couch at location provide it was clear he was not happy about the job . Very unprofessional …. I’m generally easy going but he was very annoyed!”

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Posted 1 year ago

“I was very understanding when he got a flat tire and had to come next day but when he came he brought a teenage boy to help him and he struggled helping to lift items. Then when he dropped off couch at location provide it was clear he was not happy about the job . Very unprofessional …. I’m generally easy going but he was very annoyed!”

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Posted 1 year ago

“I requested 8am-12pm pick up and my couches weren't picked up until 2:55pm. I had to rearrange my whole work day for them to continuously change the time (at 9:50am I was told there was a delay and the truck would arrive between 12-1pm; I followed up at 11:50am and they told me between 1-2pm; then at 130pm they told me they would be there by 230pm, then at 2:35pm told me they were 15 minutes away and didn't show up until 2:55pm). Disappointed I paid over $200 to get my old couches picked up for such poor service.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

LoadUp Reviews