LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,972 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team that came was amazing. They were professional, polite and I have no complaints. However they came with a truck and trailer no ID on it. I told the booking gentleman that I didn’t think it would be big enough. I probably would have let them take more, but they couldn’t get anymore on the trailer”

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Posted 5 months ago

“Mover arrived on time and got right to work. He managed all 3 pieces by himself and did it very carefully!”

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Posted 5 months ago

“Everything went well, however could do a little better job of communication of when loader would arrive, did not get notification of arrival until after loader arrived and loaded the items into the vehicle.”

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Posted 5 months ago

“Sign up was easy, payment was easy, and the guys were on time. I was at first told my loveseats were going to the dump, which was upsetting. The older driver then corrected and told me they were delivering to a charity. It would be really very nice to know that this is what happened and to know which charity. That would be a really nice way to follow up. I would have given five stars but for that incident. I picked your company because you emphasized sustainability and repurposing and because This Old House did a good review.”

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Posted 5 months ago

“Missed on the first scheduled pickup time but they were cooperative about sending a 2nd guy later that day. Francisco was polite and got us taken care of.”

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Posted 6 months ago

“There were 3 men that came and I don't think it took them 1/2 to get everything loaded”

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Posted 6 months ago

“I'd like to rate this interaction "Very Good", but it wasn't quite there. I got my on the way notice (via e-mail) about 30 minutes before the team's arrival. Leroy called me me one minute before noon (which was the end of the window). I removed an outside door to make removal of items easier. The team worked quickly, and efficiently, taking about 45-50 min to remove three appliances and load them on their truck. They had to do some refrigerator disassembly to remove it, though there was still some minor scraping of paint off the door frame. The team was polite and focused. They left without giving me a chance to tip. The only downside of the event would have been if I needed the operation to be complete by noon. Guess I should have read the fine print. I did try the "talk to your driver number" It connected me to LoadUp central, which after slogging through the menus told me to look up my drivers arrival on line. (I had already done that, all the web site said was "driver on the way"). Shorty after my second attempt, I heard from Leroy. I would probably use LoadUp again, understanding better how it works.”

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Posted 6 months ago

“Was pleased with service and so convenient with the online scheduler. Was able to have someone pick up my old couch the next day. Only thing was they came a lot earlier than the window time frame requested. So I had to rush home to meet them. Other than that I am looking forward to using their service again.”

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Posted 6 months ago

“Although there were some glitches initially with the pick-up, the customer service team did an excellent job in following up immediately and resolving the issue promptly. Good service overall.”

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Posted 6 months ago

“Ocar and Melvin did an amazing job. They were courteous, polite and very professional..”

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Posted 6 months ago

“The two men that came out did a great job with getting the furniture removed. The only thing I didn't care for was not knocking and walking into my home, and when they had to saw my dresser they left a mess. Other than that they got the job done!”

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Posted 6 months ago

“The two who showed up were not late, as per our reserved slot, but had given to understand, by text, that they might arrive earlier. They didn't. They barely made the agreed upon schedule. But, once here, they worked quickly and efficiently and were gone within 20 minutes. Also, very polite. They could certainly use an improved ability in English (but that might be true of most gig workers in NYC.) Anyway, no complaints. Many thanks!”

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Posted 7 months ago

“Your employees that arrived were very good and professional. Only complaint is the time of arrival. Was scheduled for between 12 to 4 but didn't arrive until 7 PM. They did advise 2 times with estimates, but the estimate of arrival was not very good. Bottom line they did an excellent job.”

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Posted 7 months ago

“Pick up was on time.”

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Posted 7 months ago

“Loaders came right on time and did a great job. Email communication from LoadUp was very helpful, but I wish the loaders had had a checklist of the items I had promised. I forgot to give them one item, which was my mistake but would have been avoided if they’d worked from a checklist.”

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Posted 7 months ago

“I was initially dismayed when I was told that my pickup what happen between 8:00 am and 8 pm which meant that I might spend the entire day waiting for it. Instead, my loader contacted me at 10:30 am to say that he would arrive soon. He kept in good communication with me and arrived a short time later. The pickup was efficient, and I was left with the remainder of the day for my other tasks.”

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Posted 7 months ago

“Would rather in this day that an expected window for pickup is something far less ambiguous than 8am-8pm I would think you should be able to provide 2 hour or even 4 hour windows Aside from that both the price and the service where great and I will absolutely use load up again if needed”

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Posted 8 months ago

“He was on time & courteous I would have given a five but there was only one guy to pick up a good sized sofa. Did not mind assisting but @ 68 yrs old I have a fear of getting injured. Afterwards I felt good that I was able to assist”

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Posted 8 months ago

“I had an old sofa sleeper, which needed to be disposed of. Thanks to Load Up it’s now gone. Good experience, scheduling was on time and picked up in my driveway. I would certainly do it again if needed.”

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Posted 9 months ago

“there was a change in my pick up time due to a mix up by your agent that made me rush back home earlier than the scheduled time. However they did not arrive on time and eventually picked up my mattresses within the time that was first scheduled. However the pick up was made very smoothly.”

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Posted 10 months ago

LoadUp is rated 4.6 based on 5,972 reviews