LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,332 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Laura and her crew, are awesome! Polite, hard working and great attitude! Highly recommend!”

Helpful Report

Posted 4 months ago

“I would not recommend this company. They were 2.5 hours late after their scheduled appointment. I called the support number and there was not even a way to talk to an agent for the person waiting. The company seems to give the jobs to independent contractors. The person who picked up was not the person listed. The person who picked me up was nice. I am not just fan of giving up almost my entire day as they can't give a correct ETA off by hours.”

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Posted 4 months ago

“The movers were wonderful, as well as very professional! I hope to use them again next time!”

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Posted 4 months ago

“A great experience. Jesus and his partner were very nice and friendly. They were on time and got the jobs for me and my mother done quickly. Reasonable price. Thank you.”

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Posted 4 months ago

“Very reasonably priced, polite workers and on time. Seems to engage small family businesses. Service was to pickup old furniture.”

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Posted 4 months ago

“efficient, easily scheduled - very satisfied!”

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Posted 4 months ago

“Great team, super nice, came on short notice, I was kept notified thru the whole process and they got the job done w a smile!! Highly recommend LoadUp!!⭐⭐⭐⭐⭐”

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Posted 4 months ago

“I will just confirm it was hassle-free. Instructions followed. I won’t make the name of the mover/driver public because I would not want my information public. So glad to get that piece of furniture out. I have no elevator but the guy was still cheerful and understanding. Will be using their service again. This is a real review and I hope I can remember my trustpilot account info because I don’t use google. Thanks.”

Helpful Report

Posted 4 months ago

“If it were possible, I'd give Felicia and Austin(?) a 10! They are two outstanding individuals, both courteous and efficient, and the service was excellent and reasonably priced! Note worthy also (but not expected) they arrived within minutes of their ETA. A very smooth experience. Ray Shoup Cypress Run Brunswick, Georgia 31520”

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Posted 4 months ago

“Excellent experience. Order confirmation and subsequent updates were extremely timely and thorough. Individual making the pickup was very professional.”

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Posted 4 months ago

“Excellent experience. Order confirmation and subsequent updates were extremely timely and thorough. Individual making the pickup was very professional.”

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Posted 4 months ago

“I would use the service again. I do recommend that you be extremely clear about exactly what you need moved, how heavy the items are, etc. I told I needed help unloading a big truck full of furniture into my home. Hello The first loader they sent me had a helper who was just a kid and not able to help very much. In this case, I had some really heavy items, so they couldn’t complete the job and broke a very expensive piece of artwork in the process. Also damaged a doorframe. Load up customer service was great though. They sent out a team of loaders the next morning that were able to move the items efficiently. Everyone who I encountered was very courteous. It wasn’t a seamless encounter, but I feel like the company really does try to make it right as best as they can.”

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Posted 4 months ago

“Vinnie called early in the morning, showed up in the timeframe, was polite and quick!!”

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Posted 4 months ago

“Great, convenient, efficient and fast service. Great price”

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Posted 4 months ago

“Load Up is a great resource. It is so easy to use. You know exactually what you will need to pay for your items you wish to remove. So quick and convenient. The drivers were very friendly and courteous. And the best thing is that it is very reasonable and affordable. Thank You!!”

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Posted 4 months ago

“Excellent experience. Efficient, careful, friendly!! Could not have gone more smoothly!”

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Posted 4 months ago

“I was supposed to have a mattress picked up yesterday. I got two emails confirming I contacted the company. They said they were coming and no one showed up then I sent a text message. They asked if I wanted to reschedule for today which was the next day and then no response After probably 10 tries of texting 4 1/2 hours of texting no response from the company and they’re open on Saturdays. I don’t understand this kind of treatment from a business. I did confirm that they do service my area. They even confirmed they service my area so I don’t know what the problem is especially after getting two emails , confirming they were coming and speaking to customer service twice that they were indeed coming to pick up my mattress. I think that this is rude and very, very bad business. How does a company have high ratings? If this is how they treat their customers what is more frustrating And I think the biggest frustration of all is that there is no phone number to contact them and speak to somebody in person. You have to do it by texting that’s unacceptable because you can’t talk to a manager or a high-level person I have to rely on texting poor business I need my mattress moved out , because it was set up through a mattress company I didn’t even set it up. I would give the company - stars.”

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Posted 4 months ago

“Awesome service A+”

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Posted 4 months ago

“My experience using LoadUp was great! The team was polite and prompt.”

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Posted 4 months ago

“The team was on time, knowledgeable, fast and professional. We had never used this company before, but were very happy with the service and will be using them again!”

Helpful Report

Posted 4 months ago

LoadUp is rated 4.6 based on 5,332 reviews