LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,614 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“no problem with pickup nice man picked up, good experience”

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Posted 11 months ago

“Guys were on time, friendly, and professional.”

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Posted 11 months ago

“The two gentlemen were very efficient and courteous. Took away old mattress & box springs, frame, cardboard and all the packing. Set up new Bear mattress and adjustable bed frame. So happy that we used Bear mattress White Glove Service. It was well worth it.”

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Posted 11 months ago

“Seamless experience and professional loaders. I've used this service before and had a good experience then as well. This is becoming my new go-to.”

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Posted 11 months ago

“The loaders were very pleasant and checked with about questionable items. They arrived on time and tied down the load very professionally, leaving no room for trash to blow out. I would recommend them in a heartbeat!”

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Posted 11 months ago

“5 stars. Absolutely top-notch. They keep you informed to let you know when you can expect them to arrive. Polite, mannerly, respectful of property.”

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Posted 11 months ago

“The only two complaints I have was waiting for the men to arrive to take the desk, that took a long time. and that when they had to move my dresser by the door and took off the security string that is for safety for children and not use a screw driver. that was the only issues. but other than that thank you.”

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Posted 11 months ago

“Frankie and his assistant were brilliant. Great job!”

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Posted 11 months ago

“Save yourself the headache, reconsider before joining LoadUp as a vendor. A month ago, I signed up for the 'Connect' program, was told I only had access to these orders. However, I received a 'Standard' order with conflicting SOPs on my first job. I faced moral dilemmas over an appliance removal's warranty as a result. LoadUp support added even more confusion to the situation insisting I destroy it. Hunting for a place to junk it took three hours of my time and off my route. After completing the task, LoadUp said they would increase my payout due to inconvenience, yet the final invoice they told me to submit did not reflect that. To add insult to injury, they deducted $30 for a background check charge. Seeing 'Standard' orders integrated into the app and NO "Connect" orders coming in, I reached out to cancel, seeking a refund. My account manager advised waiting until the second month, but I insisted on an immediate refund, risking the potential for another credit card charge. On Jan 24th, my account manager called to deny a refund, claiming I ignored a 'Connect' order. Feeling deceived, I questioned why big corporations evade accountability, unlike small businesses. This experience has been far from positive. LoadUp is not a customer first business, and the reason I know this, is they are ok with stealing money from small businesses who service their clients. LoadUp's resolution to the entire matter was summarized by basically calling me a liar, denying any sense of wrong doing, denying my refund, and trying to get me to signup an additional month.”

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Posted 11 months ago

“Not knowing what to expect, I found the experience to be excellent. The customer service reps were very pleasant, knowledgeable and helpful. Pricing was reasonable. Gustavo was very nice, personable, helpful and knowledgeable about handling bedroom furniture. The experience was much better than expected. Will recommend to friends.”

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Posted 11 months ago

“I took a risk to set up a king mattress removal from LoadUp by providing a payment up front. I was not disappointed! I promptly received email and text of confirmation, updates. The service was swift and on time. It was a higher cost than I hoped, but I didn't have to ask friends or family or keep the mattress until others could help, rent a truck and go to the dump. It saved me stress. This company is providing a needed service, supports jobs for those who need extra income.”

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Posted 11 months ago

“They came. They took it. They followed my directions. Great job! Use them!”

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Posted 11 months ago

“Both of them were efficient quick and respectable very good at their job. I recommend them highly. They got to the location in a timely manner.”

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Posted 11 months ago

“Start was shaken but the delivery drivers were very nice and super professional. 5 stars”

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Posted 11 months ago

“The team was quick, attentive and very professional. I would recommend them.”

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Posted 11 months ago

“Excellent service. We had Ron and he was very quick and friendly and able to work around all our kids and dogs.”

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Posted 11 months ago

“Great experience. Showed up within the call time. I pointed and they got right to work, the job was fast and easy. Would use LoadUp again. Price was reasonable.”

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Posted 11 months ago

“Prompt, communicative and efficient. I will use again and tell friends and colleagues.”

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Posted 11 months ago

“Very nice gentleman. I am extremely pleased with his service”

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Posted 11 months ago

“The guys were terrific efficient quick professional. Thank you”

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Posted 11 months ago

LoadUp is rated 4.6 based on 5,614 reviews