LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,724 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Terrell was very careful and efficient. Great job.”

Helpful Report

Posted 1 month ago

“Horrible service. Appointment booked 4 days in advance. Got a call stating loader would be here between 5 and 6 pm. Then got a call at 6:30 stating they had no loader to send and would have to be rebooked. Then another call saying someone was coming out and would be here by 7pm. Now 7:30 and no show. Do yourself a favor and use a more well known company. Hopefully I get my money back. Something here sounds like a scam. I will rate the refund process after I get my money back i”

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Posted 1 month ago

“The guys did a good job, including with disassembly of our large double recliner sofa. Donovan was friendly and efficient and got things taken care of very satisfactorily.”

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Posted 1 month ago

“This company really deserves 0 stars! I called to cancel 3 days in advance of scheduled pick up. The customer service rep explained to me there was a 10% cancellation fee. I missed the 10 minute window the day of booking in order to receive 100% refund. The next day I received a phone call from the supervisor explaining to me that there’s a 20% cancellation fee. There’s no communication between departments. The supervisor did not resolve the issue instead proceed to repeat the cancellation policy. When I asked to speak to someone else they were giving me the run around. It all started to feel like 100% scam. This is the worst experience I’ve had with a company! Save your money. Save your sanity and go with a more professional and established company.”

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Posted 1 month ago

“Wonderful company. Would definitely use them again.”

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Posted 1 month ago

“Roberto and his crew were prompt and very nice to deal with -- they clearly are experienced movers and we appreciate that. We will using LoadUp again in the future!”

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Posted 1 month ago

“Luke and his partner were fabulous! They communicated well upon arrival and did the job so fast! Highly recommend.”

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Posted 1 month ago

“The couple were on time. They worked efficiently and picked up everything with no problem.”

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Posted 1 month ago

“Very professional. Excellent customer service.”

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Posted 1 month ago

“Brandon was efficient, neat, polite and very nice 👍”

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Posted 1 month ago

“Excellent service. Quick and easy. Good customer care.”

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Posted 1 month ago

“He was on time. Very professional and got right to work assembling an L shaped desk and office chair. Cleared the debris afterwards. Would use them again.”

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Posted 1 month ago

“Kevin was right on time and did a great job.”

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Posted 1 month ago

“Service was quick and easy to set up, and the workers who came were friendly and worked quickly and efficiently. Great service and would recommend to anyone who has items that need to be removed.”

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Posted 1 month ago

“The guys did a good job, including with disassembly of our large double recliner sofa. Donovan was friendly and efficient and got things taken care of very satisfactorily.”

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Posted 1 month ago

“Everything went well!”

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Posted 1 month ago

“Great job”

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Posted 1 month ago

“They were on time and efficient Highly recommend! 😎”

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Posted 1 month ago

“I would recommend them. Robert Harris is flipping fabulous”

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Posted 1 month ago

“Super easy, quick, and friendly”

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Posted 1 month ago

LoadUp is rated 4.6 based on 5,724 reviews