LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,129 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were not prepared to load a mattress in the rain, they had no tarp to cover it.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience, Betty. We sincerely apologize for the way in which your item was handled and hope you will give us another opportunity to provide you with the service we know we can in the future. Thanks for choosing LoadUp!

Posted 7 years ago

“First, I want to express my effusive praise for the two people who showed up to remove my A/C. They were kind, polite, neat, and removed my window A/C unit quickly and efficiently. I have nothing but kind words for them and the work they did. It is such a shame then that they work for LoadUp. I booked my pick-up for the 4-hour morning time block, 8am-12pm, which was perfect given that I have to be at work by 1pm. I waited patiently all morning until 12pm when I received a call informing me that the loaders would be 45mins late. My girlfriend was home, but she had to leave by 2:15pm at the latest. Then, from about 12:45 on I was repeatedly informed that the loaders were "15 mins away" until they *finally* arrived at 2pm. The loaders were 15mins away for over an hour and a whole 2 hours late, for a total wait time of 6 hours. As I mentioned, once they arrived that could not have been nicer and did a fine job removing the A/C. But I think their management has a lot of room for improvement. We booked a 4-hour time block and planned our day around it, so if LoadUp has trouble sticking to their schedule then I would suggest just doing all-day time blocks.”

Helpful Report

Posted 7 years ago

Thank you for your kind words about our drivers. We sincerely apologize for the inconvenience that was caused to you and your girlfriend during your pickup. Unfortunately, there are circumstances that can cause routes to run on delays. We do our best to keep our customers informed with accurate information in those cases, but it appears we were not able to communicate with you effectively during your pickup. We do hope that you will give us another opportunity to provide you with the service that we know we can. Please contact the office for a discounted rate on your next pickup. Thanks for choosing LoadUp!

Posted 7 years ago

“The driver came alone. there is no way one person can handle a queen mattress from upstairs. i had to help carry the mattress. Since i am 79 years old it was a chore. the driver had no paperwork to give me as a receipt. All in all a poor effort.”

Helpful Report

Posted 7 years ago

We sincerely apologize for your experience, Thomas. I do see in the notes that a new driver was assigned to your pickup and we have reached out to him to make sure he is properly trained and always has a helper with him in the future. I have also sent you a receipt through email. Please let us know if you do not receive this. You can contact us by phone at 877-708-8329, and email, support@goloadup.com.

Posted 7 years ago

“They were an hour late after the planned time period and no one called to tell me why they were late or when they would come.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience. We sincerely apologize or the inconvenience caused to you during your pickup due to the late arrival of your drivers. Unfortunately, we are not able to guarantee our time windows as delays can and do happen. We do our very best to keep our customer's as up to date as possible if this should occur. We clearly missed the mark on this one. I want you to know we will be looking at this pickup as a team in order to better train our reps to handle delays. Thank you again for sharing this feedback with us. We are not able to improve our services without valuable information such as this. Thanks for choosing LoadUp!

Posted 7 years ago

“The job was completed competently and in a timely manner. However, the people who came to do the job were not from LoadUp. They were a small local hauling business hired by LoadUp. LoadUp did not inform me that they had hired a contractor, and the contractor showed up with no paperwork of any kind. That was disconcerting to me and unprofessional of LoadUp.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience, Christopher. We have created a network of independent contractor nationwide to service our customer's. I would like to tell you that we have definitely improved since January and I do hope you will give us another chance to offer you excellent service. Please contact the office for your next pickup to receive a discounted rate. Thanks for choosing LoadUp!

Posted 7 years ago

“Driver had a four hour window and still didn't arrive on time. Driver was late,”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience. Unfortunately, at times our routes can run behind and we are sincerely sorry for the delays you experienced on your day of service. We do hope you will give us another opportunity in the future. Please contact the office for a discounted rate the next time you are in need of our services. Thanks for choosing LoadUp!

Posted 7 years ago

“We’re suppose to be there in 8-12 time window. Took several calls to coordinate pick for later in day (I had personal appointment 2). Goods were finally picked around 4:30.”

Helpful Report

Posted 7 years ago

We sincerely apologize for the delays during your pickup and thank you for your patience and flexibility with your schedule. Unfortunately, delays can and do occur on occasion. We try to our best to communicate with the our customers and keep them as up to date as possible when these situations arise. We hope you will give us another chance in the future. Thank you for choosing LoadUp!

Posted 7 years ago

“Don’t try to cancel they keep money anyway. I called and set up removal for pickup in a day or two. Called back the same day because I realized I could donate the items. I called and they told me I only had 1 hour to cancel after placing or and that they keep 50% of payment. Really? I can’t cancel a order on the same day I placed it? Customers only have minutes to cancel.”

Helpful Report

Posted 7 years ago

“Bumped furniture. Broke lid to delft piece. Has been reported. Waiting for response.”

Helpful Report

Posted 7 years ago

“The driver did arrive on time but he was alone. The company was supposed to pick up our heavy king size memory foam mattress. The driver was probably in his 60’s and he was limping. My husband was home with me and had just had a medical procedure with post procedure instructions to not lift anything over 20 pounds for 3 days. We really needed to have the mattress moved out of our house that day and so my husband felt compelled to help the driver. I have had back surgery and could not help. LoadUp should have sent at least 2 people to pick up the mattress. They put us in a difficult situation that could have resulted in physical injury to my husband or me. But if we had let the driver try to move the mattress by himself I‘m certain that our home or furniture would have been damaged as the heavy mattress wobbled back and forth.”

Helpful Report

Posted 7 years ago

“They were supposed to call before showing up and they didn’t do it created issues.”

Helpful Report

Posted 7 years ago

We sincerely apologize for not reaching out prior to arrival on the day of pickup. We have reached out to the driver that completed this pickup and do not expect something like this to happen again. I apologize for all the confusion and am thankful that we were able to get this completed during the window requested. Thank you for your feedback and for choosing Load Up!

Posted 7 years ago

“Good: They picked up my stuff. Bad: Scheduling was difficult. They were surprised by the size of item, a queen mattress, had inadequate transportation, and were barely physically strong enough to manipulate and load it.”

Helpful Report

Posted 7 years ago

“General inexperience (but they were young, so I understand), however, on the way out of my house, the mattress they were taking away hit my front door light fixture and bent it. They just were like "oops", and left. Now, my light fixture is bent and sticks out from the wall (used to be flush).”

Helpful Report

Posted 7 years ago

“The service itself was excellent in terms of communication and prompt arrival. However, may barely used new mattress was a return and was supposed to be donated. The driver was alone and struggled to drag it to his truck on a rainy day. He dragged it through a puddle and soiled it! I called your company and reported this so I trust it won't happen again. I also called Avocado Mattress and spoke to a supervisor there. She will be following up with you as well.”

Helpful Report

Posted 7 years ago

We have reviewed the situation and spoken with the driver as well as Avocado Mattress. We sincerely apologize for the manner in which your return was handled and thank you for taking the time to share your experience with us.

Posted 7 years ago

“They were supposed to be at my house before noon didn’t get there until 3:30. I had to call 3 times to check and see if they were still coming.”

Helpful Report

Posted 7 years ago

We sincerely apologize for any inconvenience that was caused by our delayed service. I have issued a $15 refund to your account for the service issues you experienced. Thank you for choosing Load Up! We would love the opportunity to improve our services in the future.

Posted 7 years ago

LoadUp is rated 4.6 based on 7,129 reviews