LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,327 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Amazing service! Very kind, trustworthy, fast and reliable. Very very happy with Loadup”

Helpful Report

Posted 1 month ago

“They were right On time. Easy process . Polite and neat! Having house painted they were careful which we appreciate Great Job!!!!! Thanks Marty C”

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Posted 1 month ago

“Great guys! Knew how to take couch apart and move it quickly out of my house!”

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Posted 1 month ago

“Martin is the man. A ton of heads and communication. And quick removal too. In and out!”

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Posted 1 month ago

“A terrific company. Prompt and professional”

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Posted 1 month ago

“Prompt. Professional and friendly”

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Posted 1 month ago

“Very efficient. They came in and got the job done. Thanks”

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Posted 1 month ago

“Confirmed my appointment but never kept to the window of service pick up not once but TWICE and wanted to reschedule my service pick up for a THIRD TIME AS A NEW CUSTOMER. Not happy at all.”

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Posted 1 month ago

“Initially had a slightly off experience, as the team assigned to me canceled at the last moment after I had waited all day. But, after calling customer support, I was assigned a new team, and they came the next day and did a great job with assembling the furniture I had purchased. They were friendly, got the task done, and at these prices it's hard to complain.”

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Posted 1 month ago

“Representative was very quick and nice! Will definitely be using LoadUp again!”

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Posted 1 month ago

“Both guys and one woman, were great, and managed a tough and heavy job. Thank you”

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Posted 1 month ago

“Excellent service and very polite. Got to work and took care of our order with efficiency!”

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Posted 1 month ago

“The loader was wonderful and on time. Really helpful. The company is dishonest. Tried to add on charges by changing item descriptions once the loader was there. The item descriptions were provided by a customer service representative the prior day.”

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Posted 1 month ago

“Daniel arrived within the scheduled time to haul away some large fencing sections from my parent's house. He was friendly and fast and it was a great relied to my mom to have this taken care of so easily. The booking process and the pickup process were both so easy, and it was a great value!”

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Posted 1 month ago

“Kevin was awesome! He was very nice and professional. Loaded everything very fast. I will definitely use this service again and recommend it to friends.”

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Posted 1 month ago

“What a great, easy, smooth pick up! They were on top of it every step of the way along with wonderful communication! I will definitely be using this service again!! Thank you!”

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Posted 1 month ago

“A flawless experience. Thomas came when promised (after giving us 30 minutes notice by text). He and his partner Noah were friendly and super-considerate. They carried a heavy broken refrigerator out of our basement and took it away along with a full Bagster. I can highly recommend them.”

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Posted 1 month ago

“Although there were some glitches initially with the pick-up, the customer service team did an excellent job in following up immediately and resolving the issue promptly. Good service overall.”

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Posted 1 month ago

“Thank you very much!! Carl and his coworker were very professional, friendly, knowledgeable, and helpful. Definitely a 5 stars! Greg”

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Posted 1 month ago

“Good communication by text and email. Loaders were polite and helpful and listened to requests.”

Helpful Report

Posted 1 month ago

LoadUp is rated 4.6 based on 5,327 reviews