LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,597 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Loader, Micheal Never showed up and called at 8 AM and wanted to come pick up the load, when it was scheduled for between 4-8 PM. Then could not come at the scheduled time. Wanted to move to another day. Then held the contract so no one else could showup, up and said good luck finding another loader. These contractors should be fired for poor service and not following instructions. Now I am trying to find another contractor to come get my items. Thanks for nothing.”

Helpful Report

Posted 1 month ago

“They were really great! Took the couch and loveseat in record time and were very friendly! Couple of great guys! Thanks!”

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Posted 1 month ago

“First class service!”

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Posted 1 month ago

“First class service!”

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Posted 1 month ago

“They were really great! Took the couch and loveseat in record time and were very friendly! Couple of great guys! Thanks!”

Helpful Report

Posted 1 month ago

“I scheduled them to remove a couch and a futon for 0800-1200. They didn’t arrive until 1700. That is 7 hours after they were supposed to arrive. I had also scheduled to have new furniture delivered later that afternoon. When it showed up I had to have it left on the porch. I didn’t want to leave it there so i had my brother in law help me. We moved the old furniture out of the house, which was the whole point of hiring someone to do it. We left it on the grass out front. All they had to do was pick it up and put it on their truck. For this they charged $215. I could’ve had a family member pick it up for a couple of beers. The whole point was to have someone else get it out of my house. When I contacted they only offered 10% discount. Such a joke.”

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Posted 1 month ago

“It was a little pricey. Service was outstanding! The guys who came were very nice, polite, and professional!”

Helpful Report

Posted 1 month ago

“I have made numerous attempts to contact this company and speak to a manager or Customer Service Rep regarding the horrifying service that was provided by their employee Emerson and his helper. LoadUp was contracted to remove items from an apt when my mom went into LTC, consisting of a sofa, loveseat, antique solid oak China hutch, twin size sleigh trundle bed, double dresser, nightstand, desk with an attached hutch, and an office chair, 2 twin mattresses & 4 boxes of misc collectibles items all to be donated as they were in EXCELLENT condition. The p/u window was btwn 8am-12pm, & after I got a call that they weren't gonna show up until 3pm when I had to be out of the apt by 4pm that was the 1st call to a rep who said he would contact them. Well, they arrived at 2, in a Ford TRANSIT VAN & said their truck was "broken" so they used that one... My Subaru was bigger than that van and I asked how they expected to get all the furniture in it & even called the CS Rep who ASSURED me they would be able to do it in several trips. Why they didnt rent an appropriate vehicle for the job is beyond me!!! I even found out from one of the Healthcare workers there was a veteran's home in the same town who would have come and gotten it for FREE, but to cancel LoadUp was 50% charge, and I figured since I selected the donate option I would let them take & donate the furniture. The trundle bed was still together and Emerson thru Google Translate said he didn't get paid to take it apart so I called to have the "disassemble fee" added to the ticket. While still cleaning out the apartment they removed all the furniture outside. When we went to take the garbage to the dumpster where they were loading, we found that they had busted all of that furniture up into tiny little pieces and shoved it into the back of the van.. I mean, literally, they broke it into small shards of wood even though all that furniture and items were to be donated (ADDING INSULT TO INJURY - I paid extra to disassemble the bed only to have it busted up into splinters!!) !!! I have been trying for FIVE days to speak to someone with no call back. Would I use them again??? No way!!! Buyer beware on this business they take your money and you never get a reply...”

Helpful Report

Posted 1 month ago

“Very professional from the first phone call to getting the furniture removed. They had availability the next day. Khider and his helper were done moving our furniture out in abt 10 minutes. Great service!”

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Posted 1 month ago

“Friendly efficient”

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Posted 1 month ago

“I needed someone last minute and he was here promptly at the time he said he would be. He was also very nice and professional. I would definitely recommend.”

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Posted 1 month ago

“Friendly efficient”

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Posted 1 month ago

“Very quick and efficient, Joseph was great. Thank you, will definitely use again.”

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Posted 1 month ago

“Everything worked perfectly and according to plan From booking through to the appointment. The driver contacted me the morning of, advised me of his approximate arrival time and showed up at that time. The process was quick, efficient and priced just right. 100% will use again and I highly recommend.”

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Posted 1 month ago

“well done and organized”

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Posted 1 month ago

“Great Experience with John and Helper Courteous, careful, experienced. Would use again. Rate a 5. Murrysville Customer”

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Posted 1 month ago

“Professional and Courteous!”

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Posted 1 month ago

“Great company to work with. With professional and quick to respond and help when needed.”

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Posted 1 month ago

“They did an excellent job!. Contacted me beforehand so I knew when they were coming. Wrapped every part of a king size bed so it was like brand new. Protected the floor of my clients house so everything was in top shape. I would not hesitate to hire them again.”

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Posted 1 month ago

“Very polite. Kept us informed on time of arrival. Careful to do no damage to stairs or wall. Knew how to setup adjustable platform. Cleaned up all packing debris. Recommend.”

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Posted 1 month ago

LoadUp is rated 4.6 based on 5,597 reviews