LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,978 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This gentleman (Vernon Monday) went above & beyond! He handled a heavy mattress all by himself! I recommend him highly!!”

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Posted 1 month ago

“Excellent experience. 2professional and pleasant gentleman showed up after letting me know in time. Went straight to work. Very pleased with the entire process. Just placed the pickup yesterday. Couldn’t ask for better.”

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Posted 1 month ago

“Oscar did a great job! Per my request, he contacted me about 20 minutes before arrival. He was punctual. He cleaned up a bit of dust left by my worn mattress. By himself, he removed my old king mattress and box springs and set up the new foundation and mattress. 100% positive.”

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Posted 1 month ago

“Above and beyond, they come and took my old fridge next day, no hassle no worries on my behalf..I highly recommend loadup junk to everyone.”

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Posted 1 month ago

“The driver was on time plesant snd eorked hard! He is awesome! Deserves a raise!”

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Posted 1 month ago

“Terrell & Ray were amazing, worked quickly and were so friendly and made the process very enjoyable. I know I will be reaching out to these guys for future projects for sure. I couldn’t have asked for a better team than what I witnessed from them. You will not be disappointed or unsatisfied if they are the ones who show up for the job. It was also a last minute same day pick up which is unheard of in my past experience!!!!!! Thank you so much Terrell and Ray.”

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Posted 1 month ago

“We used Load Up because we needed to get rid of our queen size mattress. They did a wonderful job! They were on time and very polite and hard-working! I would highly recommend Load Up to anyone who needs to clean out their apartment or home!”

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Posted 1 month ago

“Easy and quick! Thank you”

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Posted 1 month ago

“Luis was prompt, very well mannered, hard working. Asset to LoadUp. Thank You Steve Mackey”

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Posted 1 month ago

“This is my second time using load up services.They are the best Customer service is outstanding, their driver are wonderful professional and do an outstanding job when they do a pick up.I highly recommend this outstanding business.I’m always happy with the great service that they provide.”

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Posted 1 month ago

“Scheduling on line was easy, updates throughout the day kept me advised and let me know exactly when the truck arrived, the two gentlemen were quick and efficient and pleasant. Thank you.”

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Posted 1 month ago

“Two Gentlemen Thank You”

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Posted 1 month ago

“THEY SHOWED UP READY TO GET THE JOB DONE, REMOVED THE ITEM , VERY FRIENDLY SERVICE, IF I NEED ANYTHING ELSE IN THE FUTURE, I WILL CERTAINLY CALL LOAD,UP AGAIN, THANKS AGAIN BILL.”

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Posted 1 month ago

“Collectors kept me informed of my pickup and were very accurate on the time. Gentlemen were very nice and quick. Would use again.”

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Posted 1 month ago

“Quick and easy. Thank you. It was all I needed truly.”

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Posted 1 month ago

“Service was excellent”

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Posted 1 month ago

“Great experience from start to finish. Hassle free. Would definitely go with them again for my next junk removal needs.”

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Posted 1 month ago

“Outstanding customer service and support. My pickup was flawless! Thanks again!”

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Posted 1 month ago

“We bought a new couch. Our old 20 year old couch needed to go, but we had no way to haul it away. We contacted LoadUp to come get it. We said if it could be donated, we would like it to be. I called on a Sunday around 9am and they came the same day around 2:30p. There was good communication and the two people who came were very pleasant and professional. They were in and out - easy! We are getting a new bed later this year and I've got some things in my basement that need to be hauled away. This summer I'll be calling LoadUp again and asking for RJ, the person who helped me with the couch.”

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Posted 1 month ago

“5⭐️ Stars Service! Thank you guys. Pick up was on time, clear communication, reasonable price.”

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Posted 1 month ago

LoadUp is rated 4.6 based on 5,978 reviews