LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,616 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,616 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“It was very efficient and very easy to do. It was very slick to do. I am very impressed at how easy it is to do.”

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Posted 1 year ago

“Excellent Service! Loaders we’re friendly! Thank you!”

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Posted 1 year ago

“Excellent Service! Loaders we’re friendly! Thank you!”

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Posted 1 year ago

“He was awesome!”

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Posted 1 year ago

“Very prompt and professional service.”

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Posted 1 year ago

“He was awesome!”

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Posted 1 year ago

“The gentlemen were on time and removed the furniture promptly and effortlessly. GREAT JOB!”

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Posted 1 year ago

“The young man who came was very polite and very nice. The job was done faster than I thought it would be. Thank you very much”

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Posted 1 year ago

“Very nice driver and he done amazing job”

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Posted 1 year ago

“Efficient, easy to set up, friendly. Great service!”

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Posted 1 year ago

“I was charged as soon as I booked. I ended up needing to cancel my request for pickup and was told that I would still be charged 20% even though I canceled a full 2 days in advance. There is nothing on the website or information that was sent to me about a cancellation fee. Part of the reason I picked LoadUp was because I was worried I would have to cancel and it specially says on the site to just call at least 24 hours in advance. I would have been fine with the fee if I had known in advance. It just seems sneaky and purposefully hidden.”

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Posted 1 year ago

“The men worked very efficiently and quickly. They communicated with each other and worked well as a team. Stephanie C.”

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Posted 1 year ago

“Movers were very efficient and polite.”

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Posted 1 year ago

“Movers were very efficient and polite.”

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Posted 1 year ago

“Customer service doesn't exist in the company First driver never showed up, second driver was good but message on time was not given him”

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Posted 1 year ago

“Load up kept me fully informed as to when driver would arrive and driver called 45 minutes out to ensure someone was home. Courteous, professional, can’t say more…excellent.”

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Posted 1 year ago

“Efficient, easy to set up, friendly. Great service!”

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Posted 1 year ago

“Great service and easy to use. Thank you”

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Posted 1 year ago

“The guys were careful taking my furniture out of my condo and were polite and pleasant really nice men great experience I would highly recommend load up!!’”

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Posted 1 year ago

“I’m so impressed with the customer service, from how quickly I could order a load pickup to the price and efficiency of the team - beats other quotes out there by 100%. Great work!”

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Posted 1 year ago

LoadUp is rated 4.6 based on 5,616 reviews